Broadfoot SUCKS!
10-05-2011, 10:37 PM
#17
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10-06-2011, 01:40 AM
#18
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In this day of Porsche vendors going to hell, it's nice to know that you can call (or web) places like Lindsey Racing, Pelican, and Zim's to get the parts that you need. Sure, some of those "older" custom fab places made some really cool sh*t, but when you send money and get nothing in return, even the coolest sh*t is useless and extremely frustrating. I've had nothing but great service from Dave, Mike, and Traci at Lindset Racing, and I see no sign of that changing any time soon. Kirk at Zim's is always willing to go the extra mile, and being local, he has given me his cell # and told me to call any time on weekends if I get in a pinch. He has even offered to stash parts in the bushes outside so I can swing by and pick them up after they are closed... talk about going the extra mi
le!
le!
I couldn't agree more! Venders that go that "extra mile" deserve our business.
If I may, I have a few more to add to the list:
Joshua @ Rogue Tuning
Charlie @ Evergreen Turbo
Chris @ 944 Enhancement
Broadfoot...sorry, not for me.
10-06-2011, 02:18 AM
#19
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sad some of the good guys are not allowed to sell on RL
10-06-2011, 06:16 AM
#22
Three Wheelin'
...and John @ Vitesse Racing...
10-06-2011, 07:19 AM
#23
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This will sound really odd, but I would still buy from Broadfoot...if certain parameters are set prior to the purchase. They're a really small outfit and just get behind. They were also victums of a random act of violence this year which made the news. They definitely do need to work on repairing a damaged reputation and I believe the cornerstone to this is just communicating. That is without a doubt the most common and frustrating cause of angst for the customer. It seems worse being O.S. from most 944 vendors. The fibreglass side of their business has taken a backseat and often takes months and months of waiting with no word or reply to countless emails / ph messages. I would be understanding of this situation if they just said that it's going to take e.g. 3 months to get this part to you. Do you still want it? Then you can make a decision one way or the other.
Incidentally, I received an email from Kelli offering apologies and a tracking number for the nose piece I ordered.
I've also had good service from LR , Vitesse and others so it's definitely possible.
Incidentally, I received an email from Kelli offering apologies and a tracking number for the nose piece I ordered.
I've also had good service from LR , Vitesse and others so it's definitely possible.
10-06-2011, 01:45 PM
#24
Three Wheelin'
This will sound really odd, but I would still buy from Broadfoot...if certain parameters are set prior to the purchase. They're a really small outfit and just get behind. They were also victums of a random act of violence this year which made the news. They definitely do need to work on repairing a damaged reputation and I believe the cornerstone to this is just communicating. That is without a doubt the most common and frustrating cause of angst for the customer. It seems worse being O.S. from most 944 vendors. The fibreglass side of their business has taken a backseat and often takes months and months of waiting with no word or reply to countless emails / ph messages. I would be understanding of this situation if they just said that it's going to take e.g. 3 months to get this part to you. Do you still want it? Then you can make a decision one way or the other.
Incidentally, I received an email from Kelli offering apologies and a tracking number for the nose piece I ordered.
I've also had good service from LR , Vitesse and others so it's definitely possible.
Incidentally, I received an email from Kelli offering apologies and a tracking number for the nose piece I ordered.
I've also had good service from LR , Vitesse and others so it's definitely possible.
But to ask a pertaint question. If you pay with a CC and never get the parts, is'nt it a simple matter of canceling the charge if the goods never arrived?
10-06-2011, 03:33 PM
#26
Three Wheelin'
I have nothing but positive things to say about Broadfoot. They try to do their best, but as a small business that is dependent upon upstream suppliers, things can get backed up. Albert's a one man band at this point, which is a blessing and a curse. A blessing since it saves overhead and he can beat everyone's prices in the industry and serve individual customer needs, but he's limited by how many hours he can work in a day and can get bogged down in orders or have supplier issues since he isn't that big of a fish. Albert is an asset to the community at this point, but all the bad press and vitriol that he gets on this board (a lot by people who have never so much as talked to the man let alone placed an order) while not completely baseless, actually ends up hurting the community as a whole. Given how small the 944 Turbo community is we should all be thankful that there is even a market left for these cars. Albert has been around these cars since they were built new, both as a factory trained technician and racer. Find me another vendor that has that kind of experience.
You'll rarely hear from satisfied customers, but as soon as one person has something negative to say then that becomes gospel. This is only amplified by the medium through which we're trying to communicate given the propensity towards groupthink on forums.
You'll rarely hear from satisfied customers, but as soon as one person has something negative to say then that becomes gospel. This is only amplified by the medium through which we're trying to communicate given the propensity towards groupthink on forums.
10-06-2011, 04:58 PM
#27
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10-06-2011, 05:12 PM
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But my young lad, I can assure you that Dave and Mike from LR know these cars when they were new also, I got the pleasure to ride in a 930 back in 1977 when I was 16 and I saw the first 944's NA that came to So Cal back in 1983-84.
But my young lad, I can assure you that Dave and Mike from LR know these cars when they were new also, I got the pleasure to ride in a 930 back in 1977 when I was 16 and I saw the first 944's NA that came to So Cal back in 1983-84.