View Poll Results: what should the hotel do
just apologize, it's only water
74
57.36%
have the cars washed
24
18.60%
pay for a complete detail
31
24.03%
Voters: 129. You may not vote on this poll
Hotel sprinkler got my car wet
06-16-2009, 02:50 PM
#48
Rennlist Member
If they're that worried about a little water how do they handle bug splatter but thats assuming they drive the cars fast enough.
Give me a friggin' break.
Give me a friggin' break.
06-16-2009, 02:58 PM
#49
Doesn't every hotel have a policy that they are not responsible for customers vehicles on their property. You know, theft, damage, vandalism, etc. Surely this must apply to sprinklers too?
06-16-2009, 03:36 PM
#51
Poseur
Rennlist Member
Rennlist Member
I think that it's time that this issue be put into the proper perspective.
The 4 Points Sheraton in Ventura was hosting a large Porsche club event and in the middle of the afternoon their sprinklers went off. (There was no 'overnight' event). Using the term 'sprinkler' is almost a misnomer, as several cars were literally drenched by defective geysers. Then, the afternoon sun baked that recycled water (extremely hard) into the paint. This was during the meeting, so unless you were to leave the meeting, you couldn't do anything about it. There was water everywhere, with puddles all over the parking lot.
It's not so much the damage that can ultimately be dealt with, but it was the attitude of the managers on duty that really was the problem. They said "we don't care" and then went on to file a police report that I had attempted to run over two of their employees who were in the street as we were leaving to find a nearby car wash to mitigate the damage. They made disparaging remarks about Porsche owners and dealt with the situation poorly.
Those of us in Southern California recognize the value of water and are very conservative about water usage. Most communities by this time of the year have implemented no daytime washing or sprinkling regulations. Ventura is no different. They have an inspector heading over to that hotel to investigate why they're water during the day, and watering the driveways and parking areas instead of the grass.
We have attempted to get the water spots out of the paint but it is proving to be very difficult. This water is not your regular hard water,--it's even harder, according to the water department. It's direct from the water treatment plant with even more calcium in it, made worse by being allowed to dry on these cars. One guy's black 911 was totally trashed, and will take hours to fix. I don't know about the rest of you but I never wash my car in the sun, doing it only later in the shade to avoid that specific problem.
The ultimate irony is that only the cars that were legally parked in the parking lot were affected. Others, parked along the red-curbed fire route, were unaffected. The first thing the hotel wanted to know was where we were parked. "In the lot," was our reply.
The hotel went on to claim that they have signs up that state that they're not responsible for damages while the cars are on their property,--I never saw anything like that. They had several signs that refer to their use of recycled water, but that was it.
From the title of this "Hotel sprinkler got my car wet" it sounds like simply whining,--but it wasn't at all. This was like getting a serious dose of acid rain in about an hour. More importantly, it was the poor attitude of the hotel staff that simply mishandled the situation.
The 4 Points Sheraton in Ventura was hosting a large Porsche club event and in the middle of the afternoon their sprinklers went off. (There was no 'overnight' event). Using the term 'sprinkler' is almost a misnomer, as several cars were literally drenched by defective geysers. Then, the afternoon sun baked that recycled water (extremely hard) into the paint. This was during the meeting, so unless you were to leave the meeting, you couldn't do anything about it. There was water everywhere, with puddles all over the parking lot.
It's not so much the damage that can ultimately be dealt with, but it was the attitude of the managers on duty that really was the problem. They said "we don't care" and then went on to file a police report that I had attempted to run over two of their employees who were in the street as we were leaving to find a nearby car wash to mitigate the damage. They made disparaging remarks about Porsche owners and dealt with the situation poorly.
Those of us in Southern California recognize the value of water and are very conservative about water usage. Most communities by this time of the year have implemented no daytime washing or sprinkling regulations. Ventura is no different. They have an inspector heading over to that hotel to investigate why they're water during the day, and watering the driveways and parking areas instead of the grass.
We have attempted to get the water spots out of the paint but it is proving to be very difficult. This water is not your regular hard water,--it's even harder, according to the water department. It's direct from the water treatment plant with even more calcium in it, made worse by being allowed to dry on these cars. One guy's black 911 was totally trashed, and will take hours to fix. I don't know about the rest of you but I never wash my car in the sun, doing it only later in the shade to avoid that specific problem.
The ultimate irony is that only the cars that were legally parked in the parking lot were affected. Others, parked along the red-curbed fire route, were unaffected. The first thing the hotel wanted to know was where we were parked. "In the lot," was our reply.
The hotel went on to claim that they have signs up that state that they're not responsible for damages while the cars are on their property,--I never saw anything like that. They had several signs that refer to their use of recycled water, but that was it.
From the title of this "Hotel sprinkler got my car wet" it sounds like simply whining,--but it wasn't at all. This was like getting a serious dose of acid rain in about an hour. More importantly, it was the poor attitude of the hotel staff that simply mishandled the situation.
06-16-2009, 03:49 PM
#52
Intermediate
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i am one of those owners!
First you guys need to get your facts correct, WE did not stayed overnite at this hotel, we were there to attend the 45th anniversary of the PCASB region. and the cars got trashed by faulty sprinklers that first were not to be sprinkling during the day, this happened at around 2:00 PM on Sunday, seconable the sprinklers were aimed towards the parking lot NOT the grass.
So please if you are going to post something and make us look like a whining little brats, get your information corrected before taking trash about a fellow porsche owner.
So please if you are going to post something and make us look like a whining little brats, get your information corrected before taking trash about a fellow porsche owner.
06-16-2009, 03:59 PM
#53
Rennlist Member
First you guys need to get your facts correct, WE did not stayed overnite at this hotel, we were there to attend the 45th anniversary of the PCASB region. and the cars got trashed by faulty sprinklers that first were not to be sprinkling during the day, this happened at around 2:00 PM on Sunday, seconable the sprinklers were aimed towards the parking lot NOT the grass.
So please if you are going to post something and make us look like a whining little brats, get your information corrected before taking trash about a fellow porsche owner.
So please if you are going to post something and make us look like a whining little brats, get your information corrected before taking trash about a fellow porsche owner.
I am sorry about what happened to your car. I am even more sorry for what just happened to the English language.
06-16-2009, 04:03 PM
#54
Owns the Streets
Needs Camber
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Dan,
Have you guys sent the photos and a nice letter documenting the events of the day to the higher management of Sheraton? Last thing a hotel chain needs is bad press circulating about how they have so little disregard for their customers.
Wonder how much fines the hotel collected for watering in mid-day.
Have you guys sent the photos and a nice letter documenting the events of the day to the higher management of Sheraton? Last thing a hotel chain needs is bad press circulating about how they have so little disregard for their customers.
Wonder how much fines the hotel collected for watering in mid-day.
06-16-2009, 04:10 PM
#55
Race Car
I feel you pain happened to me in Orlando, at night, at a hotel, "my fault". It is a Black 928, I picked up a bottle of polish/cleaner at Corvette show, it was the only one that took off the spots. I can't remember what the name was but it sure worked like magic. If your interested I could try to find the name for you.
I they were a dick about it, getting the water police is as good as you can do, bigger pain then an attorney I suppose.
I they were a dick about it, getting the water police is as good as you can do, bigger pain then an attorney I suppose.
06-16-2009, 04:46 PM
#56
Poseur
Rennlist Member
Rennlist Member
Dan,
Have you guys sent the photos and a nice letter documenting the events of the day to the higher management of Sheraton? Last thing a hotel chain needs is bad press circulating about how they have so little disregard for their customers.
Wonder how much fines the hotel collected for watering in mid-day.
Have you guys sent the photos and a nice letter documenting the events of the day to the higher management of Sheraton? Last thing a hotel chain needs is bad press circulating about how they have so little disregard for their customers.
Wonder how much fines the hotel collected for watering in mid-day.
We will undoubtedly be contacting corporate Sheraton with this should they choose to continue to blow us off.
Again, it's not so much the damage (which we hope is reversible), but their entire handling of the situation. Clearly, their management was not training in dealing with issues. They should have simply contacted their security personnel and asked them to take down information, etc. What happened was that the true color of the people in the hotel came out.
Irony of irony,--the owner is a PCA and POC member! He's been brought into the picture and we'll see how he decides to sort this out. I thought we handled it fairly well, trying to keep emotion out of it, but when you could see that the hotel evidently didn't care less, it was harder and harder to keep it civil.
06-16-2009, 04:49 PM
#57
Addict
Rennlist Member
Rennlist Member
I think that it's time that this issue be put into the proper perspective.
The 4 Points Sheraton in Ventura was hosting a large Porsche club event and in the middle of the afternoon their sprinklers went off. (There was no 'overnight' event). Using the term 'sprinkler' is almost a misnomer, as several cars were literally drenched by defective geysers. Then, the afternoon sun baked that recycled water (extremely hard) into the paint. This was during the meeting, so unless you were to leave the meeting, you couldn't do anything about it. There was water everywhere, with puddles all over the parking lot.
It's not so much the damage that can ultimately be dealt with, but it was the attitude of the managers on duty that really was the problem. They said "we don't care" and then went on to file a police report that I had attempted to run over two of their employees who were in the street as we were leaving to find a nearby car wash to mitigate the damage. They made disparaging remarks about Porsche owners and dealt with the situation poorly.
Those of us in Southern California recognize the value of water and are very conservative about water usage. Most communities by this time of the year have implemented no daytime washing or sprinkling regulations. Ventura is no different. They have an inspector heading over to that hotel to investigate why they're water during the day, and watering the driveways and parking areas instead of the grass.
We have attempted to get the water spots out of the paint but it is proving to be very difficult. This water is not your regular hard water,--it's even harder, according to the water department. It's direct from the water treatment plant with even more calcium in it, made worse by being allowed to dry on these cars. One guy's black 911 was totally trashed, and will take hours to fix. I don't know about the rest of you but I never wash my car in the sun, doing it only later in the shade to avoid that specific problem.
The ultimate irony is that only the cars that were legally parked in the parking lot were affected. Others, parked along the red-curbed fire route, were unaffected. The first thing the hotel wanted to know was where we were parked. "In the lot," was our reply.
The hotel went on to claim that they have signs up that state that they're not responsible for damages while the cars are on their property,--I never saw anything like that. They had several signs that refer to their use of recycled water, but that was it.
From the title of this "Hotel sprinkler got my car wet" it sounds like simply whining,--but it wasn't at all. This was like getting a serious dose of acid rain in about an hour. More importantly, it was the poor attitude of the hotel staff that simply mishandled the situation.
The 4 Points Sheraton in Ventura was hosting a large Porsche club event and in the middle of the afternoon their sprinklers went off. (There was no 'overnight' event). Using the term 'sprinkler' is almost a misnomer, as several cars were literally drenched by defective geysers. Then, the afternoon sun baked that recycled water (extremely hard) into the paint. This was during the meeting, so unless you were to leave the meeting, you couldn't do anything about it. There was water everywhere, with puddles all over the parking lot.
It's not so much the damage that can ultimately be dealt with, but it was the attitude of the managers on duty that really was the problem. They said "we don't care" and then went on to file a police report that I had attempted to run over two of their employees who were in the street as we were leaving to find a nearby car wash to mitigate the damage. They made disparaging remarks about Porsche owners and dealt with the situation poorly.
Those of us in Southern California recognize the value of water and are very conservative about water usage. Most communities by this time of the year have implemented no daytime washing or sprinkling regulations. Ventura is no different. They have an inspector heading over to that hotel to investigate why they're water during the day, and watering the driveways and parking areas instead of the grass.
We have attempted to get the water spots out of the paint but it is proving to be very difficult. This water is not your regular hard water,--it's even harder, according to the water department. It's direct from the water treatment plant with even more calcium in it, made worse by being allowed to dry on these cars. One guy's black 911 was totally trashed, and will take hours to fix. I don't know about the rest of you but I never wash my car in the sun, doing it only later in the shade to avoid that specific problem.
The ultimate irony is that only the cars that were legally parked in the parking lot were affected. Others, parked along the red-curbed fire route, were unaffected. The first thing the hotel wanted to know was where we were parked. "In the lot," was our reply.
The hotel went on to claim that they have signs up that state that they're not responsible for damages while the cars are on their property,--I never saw anything like that. They had several signs that refer to their use of recycled water, but that was it.
From the title of this "Hotel sprinkler got my car wet" it sounds like simply whining,--but it wasn't at all. This was like getting a serious dose of acid rain in about an hour. More importantly, it was the poor attitude of the hotel staff that simply mishandled the situation.
I agree that the hotel did not handle this correctly and I think the best approach is to have each member send a formal complaint to the Marriot stating the facts as they saw them. Bottom line is that the customer is always right, especially when its painfully obvious that the hotel was in the wrong and they should offer something to rectify this such as a credit towards future events, free night or something like that.
06-16-2009, 04:51 PM
#58
Rennlist Member
Oh the humanity!! Carnage everywhere!!! Call the cops, call the EPA, Call The Sheraton Police!!!!
Really, it's water, they have that in Germany, they have it here in Chicago. It falls regularly from the sky through polllutants and it gets on cars. Deal with it yourself. If your car is that precious why even bring itout where photons will strike it and degrade it.
At 140 on the main straight at Road America my car gets dirt on it, oil on it, rubber on it. I wipe it off and don't call on track to wash my car. I did have the pleasure of seeing a car dealer give a driving experience to some new 911 guys. They wore matching drivers suits and acted like wet Californians. What an embarassment to the rest of us commoners running common cars instead of GT3's. I heard one guy laughing at an old Mustang. Pompous jerk didn't realize it was an old Trans AM car that beat his time by several seconds.
It's crap like this that makes me embarassed to own a Porsche sometimes. Thanks to all 928 people on this list who know the purpose of a car. Something to drive, not extend our mahood.
Really, it's water, they have that in Germany, they have it here in Chicago. It falls regularly from the sky through polllutants and it gets on cars. Deal with it yourself. If your car is that precious why even bring itout where photons will strike it and degrade it.
At 140 on the main straight at Road America my car gets dirt on it, oil on it, rubber on it. I wipe it off and don't call on track to wash my car. I did have the pleasure of seeing a car dealer give a driving experience to some new 911 guys. They wore matching drivers suits and acted like wet Californians. What an embarassment to the rest of us commoners running common cars instead of GT3's. I heard one guy laughing at an old Mustang. Pompous jerk didn't realize it was an old Trans AM car that beat his time by several seconds.
It's crap like this that makes me embarassed to own a Porsche sometimes. Thanks to all 928 people on this list who know the purpose of a car. Something to drive, not extend our mahood.
06-16-2009, 04:52 PM
#59
Burning Brakes
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