Randy V

Exactly.

To be honest, this is a repair you could have easily done yourself - twice.

ROG100

Well I am the Supplier and would like to tell my side of the story.
I pride myself totally on my customer service and stand by my decision 100%.

As soon as Kraig told me there was a problem I concurred that the switch needed replacing and that I had already had a problem with another switch within the last few days. I advised Kraig that I was out of stock of the parts from Porsche but as soon as they came in I would send him a replacement by Priortity Mail which I did.

Kraig has infered in his "not so nice" emails that I sell inferior "Knock off" parts which I do not and never will. I have tried to reason with him but his demands for compensation over and above normal practises leaves me little option.

I have already returned the first faulty switch to Porsche and lucky for me they replaced it. This is mainly because of the high level of business I do with them and not their normal policy contary to Borlands comments earlier.

Porsche has a number of OEM suppliers for this part and until I can actually see the part itself I cannot comment further and neither can Porsche. I did advise Kraig that there were faulty switches that were OEM or Aftermarket around about 1 year ago and that we experianced two failures at that time. One was on Jim Mayzurks car and the switch just fell apart. These were returned for a refund to SSF one of my major European parts suppliers.

If I or my suppliers have supplied a faulty part I will replace it or refund the monies paid for the part in full. I will cover the postage of the said part.

Kraig very quickly forgets that I supplied him with a free of charge drivers door window ($175) when he requested help on this forum. Is that the action of a crooked supplier. It is very sad that someone who cannot even pay for membership of this valued community can post and try and trash the good reputation of a supplier without even giving the supplier the chance to see the part. I do not know the mechanic from Adam and for all I know he damaged the part.

I am very sorry the forum has been used as a Gallows Pole for me before I even have a chance to verify the part or its condition. However I stand by my decision 100% and will not pay third party compensation.

Yours respectfully,
Roger

linderpat

I suggest you re-read page 31 - the labor is covered only if the part was installed by an authorized Porsche dealer...It goes on to clearly state that labor is not covered otherwise...

Ketchmi

We had a couple of those ignition switches fail also. Due to the fact that they were for local customers and installed by me, I replaced them free of charge. Would I have paid another tech to replace it? Not in this lifetime. We purchase from the same companies that Roger does and they have stood by their warranties with replacements for the failed switches. The ones that failed were Porsche parts, not "off-shore" copies. I have done exactly as Roger did with mail order customers with no complaints.

RngTrtl

Kinda OT, but I got nothing but love for Rog. In my dealings with him he always surpassed any expectation I had. A++ for his rep from me.

On topic, I agree with the general consensus of the past posts; it is unreasonable for you to assume that a supplier is liable for the labor of a part that was not installed by them.

I feel your pain, but you are expecting something like a dealership warrentee on work and parts. If that is what you seek, take your car to the dealership.

RET

It seems to me that Roger has done everything that a responsible vendor should have done and then some. He has no liability for labor costs.

FWIW, all parts should be inspected and tested as much as possible before installation, so I would suggest that both the buyer and particularly the mechanic should have done so. If it passed inspection and testing, was installed and failed, then it is unfortunate, but if it was simply installed (and it is suspicious that it seems to have failed immediately after installation), then I think that the mechanic bears some responsibility.

slate blue

I Australia you would be covered for 2 years if Porsche installed the part themselves, Porsche in general are pretty generous with their coverage of warranty items, I wont go into what I know but they have forked out where they have not even needed to like a free engine to a 997 owner who blew it up and he was at fault.

Also the complainant has tried to save money, fair enough but with that goes risks, this time he lost. So goes the game. Roger has done ZERO wrong and infact done more than he needs to in my opinion, the complainant Kraig should be big enough to realize he is wrong and apologize to Roger now that he knows exactly how the system works. That way his respect can be regained on this board.

Greg

Mark Anderson

This is never a fun topic to have to discuss and our policy is the same as Rogers. We do not cover labor. There have been occasions where a customer calls to order a timing belt to give to his mechanic and I suggest to him that he let his mechanic provide the part. I don't think that the few dollars saved is worth giving up the warranty that the shop would give you if they sold and installed the part. Just my .02

KraigG

So, the moral of this story, you're all telling me, is to NOT buy parts from an outside supplier if I'm going to have them installed by a third party.

I guess I can consider myself fortunate in the fact that my timing belt did not break after installation....

slate blue

BTW Kraig it looks like you have a nice looking car there, care to post some more pics of it? Are those wheels polished or chromed? Maybe even the original anodizing?

Greg

Sailmed

Nope - thee moral of the story is


when the switch breaks
you shouldn't keep up the beating

Dean_Fuller

No one likes losing money. I should know, I just lit fire to $1200.00 on a bad transmission recently from a local shop...But I have to stand up for Roger. I have never met the man face to face but I can guarantee he is a very up front, honest guy and I for one will continue giving him my business. The part is want was sold and thats what he would be responsible for. He replaced the part and got it in your hands fast. Just be glad it was just $100.00. If you had let your mechanic supply the part then it may of been a different story.

John V

Kraig-

Step back and think about it logically with less emotion- The moral is that for the most part, what you did normally saves you money, but carries some risk.. not only in the labor but in the parts as well. Some Mechanics won't cover damage to parts you supply even if they created the damage during installation . If you can't deal with those risk's , and it's fine if you can't, then go to a full service outlet instead. You'll usually pay more but may come out ahead if there are warranty issues.

You can't go to a restaurant and bring your own meat and expect them to cook it, much less replace it if it's too salty.

Sorry dude- your expectations are unrealistic and I do think you owe Roger on this one.

linderpat

I think that's correct Kraig. I often take the chance and get the part and have my mechanic install it, because it is sometimes cheaper that way...but Mark makes a great point! My mechanic does buy parts from the major sponsors on this board, so I should let him continue to do that (altho I am doing more and more of my own work)

Rod Underwood

Please accept this in the nicest possible way, but that's a VERY good policy. When they supply the part, then they also assume some responsibility for it being correct. This is a lesson I'll remember, if I can ever afford to have someone else work on my cars.

Rod