jeeper31

Was in Advance Auto Parts getting a new license plate frame for my new (to me) Turbo S. I asked the guy if I can take it out to the car and compare it to the one on the car. He said of course. I said kidding around "Thanks, see you next week." He said, "I have a fast car and i'll catch you." I said "What do you have?" He said, "A Sentra." I said nonchalantly (confidently not obnoxiously) "Naah, you wont." He then came out and we chatted for a bit as he realized why I said that.

hacker-pschorr

You should have taken off - then filmed the chase.

Gator_86_951

Erik = bad influence.

yellowline

Those Advance guys are pretty full of themselves. They actually say, "Oh, it's you" whenever I'm in to pick up some more Mobil 1, gasket sealer, or any other stupid purchase that adds up to $6.73.

Gator_86_951

Well, in their defense they do work at an auto parts store and deal with people talking down to them all day.

They have free oil deposit too!

mechon

I want to know about the katana 750 , hopefully some pictures

Yabo

wow, cheapshot.

hacker-pschorr

I'm harmless

yellowline

It's not that in my case. Devon works at my local Advance. That's why he said that to me, like he knew me or something.

Best part is that I usually charge those purchases.

I do usually get "the stare" when I'm bringing in what should be a run-of-the-mill VW part on my car to the stores. Maybe a fried ignition switch that fits 5 different Audis, VWs, and the 944...

"What's this go on?"
"A 20 year old Porsche, but..."
(guy stares at me like I have 2 heads) "Nah, we don't have that."
"...it's a VW part."
"Call Germany for the Porsh stuff."

Yabo

for the record, andrew is 100 percent correct about the people looking down on us all day. Usually the domestic guys, when I don't know whether its an edelbrock or holley carb on their year chevy....

I usually just laugh as they sneer through their three teeth and be like I'll try to remember that carb info for later in life, you know, when i get my degree in computer engineering? They act like it's supposed to hurt my feelings I don't know the innards of every car they have. I'm glad my IQ is high enough not to end up in this business my entire life, like them.

okay, back on topic now! I wish I could park a 951 out front rather than my 944... lucky. My volvo is faster than my porsche

AznDrgn

I used to work for Advance too and I live in the middle of red neck country, it's definitely a rough job. Around here it was a daily occurance that someone shoved a motor in a car that it never came with and they expected me to know what parts made it work right. Drive shafts from different years makes and models that needed to be adapted. Pretty much they expect you to know everything about every vehicle and every possible combination out there and if you don't know they have a HUGE fit.

Tom R.

they recently opened an advance by me. i couldnt be happier. i got my shift **** there, was able to touch it and see if i liked it. bought two, using two. have three in a box from the miata. yep, bought four keeping one!

bought my battery there and it was cheaper than at auto barn where the guy behind the counter couldnt shive a git about the customer.

got some cherry car wash too at the 2 for 1 sale. cant wait to start using it. my car will not only be cherry, it will smell cherry. cherry mold that is.

Perry 951

I think of myself as one hell of a knowledgeable person when it comes to cars. I'm also an Advance Auto employee, albeit 2 days a month. Some customers think most parts outlets hire cashiers and not parts people. Advance, at least my division, hires people who know about cars and then teach them how to use a register. The preconceived notion from some customers is that they will know more than me and they want me to know it. This makes it very difficult to help someone, no matter with a quart of oil, an ignition switch, or a price list for an engine rebuild. I'll serve with a smile and thank them for their business. Then I move on to help people who want help.

And no, most people do not know where a part is without looking it up. People get offended when asked what part it is and what vehicle it’s from. You'd think that common sense would seep in as they stare at the parts racks, but usually not.

Now... try being an insurance adjuster. The majority of society thinks an adjuster is a crook and has an attitude the second you speak with them. It makes it very hard to help someone when his or her intent is to “beat you at your own game”. Here’s a tip – most adjusters want your file worked properly and then the hell off their desk. Work with them, they’ll work with you, and everyone is happy. They have a job and rules, just like you.

mwc951

The customer service at all 3 Advance's in my town ALWAYS falls well below my expectation. Maybe if the service were better, or they treated me like they appreciate my business, I wouldn't go in with a bad attitude. You get what you give! IMHO.....Pep Boys & Zone offer superior customer service AND product assortment.

AznDrgn

Service seems to hit or miss at these sorts of places. The one I was a manager at had great service because I threatened to fire half of the staff if they didn't do it but the Auto Zone next door was **** poor as was the Advance on the other side of town, by other side of town I mean a 5 minute car ride.