jcf7

Porsche never offered the $2,500 voucher. The "senior specialist" from customer support mentioned the "possibility of a voucher" and would check with her management. A week later she said management refused to offer the voucher and had no interest in investigating the matter.

jcf7

I know, usually there are always two sides to the story, but in this case, nothing unusual on my part; no mods, serviced at P-dealer, never raced. For those interested, attached is the letter I fedex'd the CEO's. The letter included pictures of the fire and service history receipts.

jcf7

BTW, I never received an email or letter response to my letter to the CEO attached above.
I had to initiate a call to customer support and they gave me a case #
Over the course of 1 1/2 months, besides the CEO letter, I,
• Made 12 calls to customer service - always purposely super-nice on my part
• Sent 12 emails asking for a reply - again just asking if "any news on my letter"
• 2 texts to the senior specialist asking for news.
Always told they'd get back to me. Their final decision to do nothing was said in a phone call on 9/29...the fire was on 8/12.

patdonahue

Juan, I am thankful that you were able to get out in time with no injury. If I may ask there was construction going on, were any checks done to see if a piece of debris may have speared you vehicle from below and perpetuated this mess? My dealer is in near a city with notoriously bad uneven streets and they get Porsches in with damage to the undersides. These are densely packed cars with a lot of plumbing and tubing under pressure and a piece of rebar or sharp object thrust up into the centersction could raise havoc.
Hopefully you will get this resolved and also hopefully your wife can relax a bit about riding in these cars.
Best,
Pat D

ldamelio

Sorry this happened to you and glad you're OK. I truly don't see that this is Porsche's issue. You had insurance and were covered and compensated. I'm sure your insurer would have been the first to put the onus on Porsche if there was any hint of a warranty issue. The fact that it happened in a construction zone tends to point to accidental damage as Pat says above. In any event, you can't reasonably expect to collect on both warranty and insurance. You claim was paid. Any other expectation is unreasonable.

jcf7

Thanks Pat. The construction wasn't a factor, other than all doing 10-15mph on the open lane. The road was clear and clean.

jcf7

I "basically" agree with you.
However, the police report clearly states no obstruction, accident, etc. a clear day on a clean road. Not even sure if construction had started as the lanes were being closed as I approached the area. All said, my "damage" is the up-charge ($9 to $12k) to replace the car vs the insurance payment. Also, I've spoken to two folks with identical situations that "settled" with Porsche. They were both under NDA's so cant't tell you what they received,.
All said, I'm passed off at Porsche's arrogance on the safety issue. Google "Porsche Fires Images" and you'll see it's not a new thing for them.. The same holds true for Audi & VW Fire. Not to mention the last diesel scam....

Todd B

report the fire to the NHTS - here's the link
https://www-odi.nhtsa.dot.gov/VehicleComplaint/

MaxLTV

It may help to contact Germany - the head office. I do not have contact info, unfortunately, because the Euro delivery coordinator did all that for me. When I was dealing with Porsche in a somewhat similar situation, the German headquarters paid the bill ultimately. Although in my situation, the car was right out of the factory (2 weeks old) and the issue was caused by electronics, so it was more clear cut. With a car that has been out for some time, there are many things that could have gone wrong - like damage from road debris. So Porsche would probably prefer the insurance company to investigate first before committing to anything.

jcf7

The insurance company works with an outside forensic firm. This firm's inspector told me it appeared to have been caused by an oil leak. Said there was oil all over the exhaust system.

jcf7

Yep. They're on my list. Thought I'd first run the matter through this community for feedback. Thanks!

msacks

The only other thing that comes to mind is reaching out to the PCA President. Probably won't go anywhere but worth a shot as they *might* be able to help. Outside of that, you would likely have to file suit against Porsche, but as there were no injuries, and your insurance company paid the claim, all you can really sue for is the out of pocket expenses acquiring a replacement and that will be an uphill battle. Best to contact a lawyer as my guess is they will just continue to ignore you, however, once they get something from an attorney, you can bet there will be a response. The question is how much are you willing to spend on attorney fees to possibly get absolutely nothing. Also, where is the car now? If your insurance company paid off your claim, my guess it's in a junk yard and either has been scrapped (or will be very shortly). Porsche may just be playing the waiting game, once the car is gone, they'll say they were never given an opportunity to inspect it.

Best of luck, and let us know what happens.

jcf7

Thank you! I agree with all of your comments. This is really like fighting windmills. But, I have a bit of time and will research some more. I did receive an email from someone with my identical situation and I plan to speak with them this afternoon.

rasetsu

Unfortunately, Porsche NA probably won't bat an eye unless they receive a legal demand from the law firm representing your insurance our your own lawyer. If your insurance does their job, they should have formally invited Porsche to dispatch a representative for a joint examination of the vehicle. Good luck.

jcf7

Just had an interesting conversation with my insurance company about all this. More to come...
Thank you and all on the thread for your comments.