Ronan

I use DFC for all my servicing, warranty or not, with the exception of tire replacement. Experience has been 100% great. Need a service tomorrow? Sure. Need a part? overnight. Very flexible, know my cars, never do unnecessary work. On a couple of occasions have inspected something and recommended against work, and for very small stuff have not always charged. It also 2km from my house.

Bacura

Sometimes unusual options require different maintenance. One example is PCCB. The wheel has to be removed very carefully because the ceramic brakes can chip. There is a special tool/procedure. If the dealer chips it they wil replace it. I doubt an INDY/tire shop will cover the damage to a $5K rotor. I don't like playing with fire.

Torontoworker

I hate being frog walked out front to a receptionist who can't make time in her busy day (talking with her boyfriend on her cell) to deem me important enough to take my money for an air filter. Yes, standing around looking at new Porsche's is nice - if that was my intent - but waiting until shes done scheduling her weekend activities is BS. This was the second and last time they (she) will ever do this to me. (For some bizarre reason they refuse to put a cash in for the parts department). I now go to Oakville where the parts guy was pleasant, took my money and we even chatted about racing. Carlo cleaned up Mosport - maybe he can do the same with Pffaf...

Bacura

Wow. Tough customer. I find that a simple"excuse me, I'm ready to check out" works really well.

DES GTS

I would agree. I find Tom Berger (After Sales Manager) and Jennifer Mrotzek (Service Consultant) to be a great team. They take terrific care of their clients. I am always happy with the service there. They really do go above and beyond.

Torontoworker

Not fair - but anyway... Try, she turns away from you while talking. This isn't the first time and I've heard it from others as well. It's how you lose business. The little things like respect...

breakfast

Ive not had a problem buying parts at pfaff woodbridge. Girl at the desk has been pleasant and courteous to me each time.

Last time she happened to be on the phone as I stood up at the desk. She promptly got off the phone. like it wasnt even a question or doubt. Off the phone to check me out.

Bacura

^Same.

tangram

They are good folks. The Policaro family owns the dealership and are well known for customer service at their other dealerships.

I still take my 993 to Ernie at Mantis. He's serviced the car for 12 years. Sometimes I question the need to do certain things but in general it has been a positive experience. I always wonder if I am subsidizing his racing efforts!

goatfarmerdave

+2 Woodbridge Receptionist

Sir5n

Big thumbs up for DFC!! Can't say enough about the long list of work they have done on my cars!!

Torontoworker

And for the record: I spent years in customer service, both front line and in the 'glass tower' - I'm not that hard to please and I know what over worked feels like (not that they are here) but don't turn your back on the customer while on a personal call.

Oakville was a totally different experience. He looked out the window, asked how my car was running, I didn't have to ring a freaking bell to get someone to come out of the back room. And oh my god - I could even give him a debit card! My word - what a new concept.

The new guys in town are going to shake the cobwebs out of the other two...

Heard good things about London as well.

Dale Gribble

Lived across from them when I was in L-town. Smaller location, found them to be friendly and welcoming even when not spending big chunks of change.

DFC has never treated me poorly either.