Wow, what a bunch of losers.. Ordered a case of Brad Penn oil last summer online.. arrived a few days, all good.

Needed more, so on July 12 ordered another case.. It showed as being in stock, paid with Paypal so they have my cash..

4 days later I get an email saying they need to charge me more shipping because it has to go Canpar (oh, is this first time they have ever shipped oil?). I say no prob.

Aug 1st I send another email asking where my product is. It is now out of stock, and it won't get to me until the 9th

Sent another message on the 13th that was not responded to.

Called on the 16th, spoke to a different person, was told he would have it on Monday, and I would have it on Tuesday.. seemed pissed off to talk to me, and said, "someone else may have told you that you would get it earlier, but it is what it is"... Really? you talk to customers like that?

Called today, still no oil, and spoke to the same jackass.. I asked him where my oil was, told him my name.. he hemmed and hawed for a minute, said "well.." then stopped talking.. I said "well what"

Now for my favorite part.. He said "I am eating lunch, I will call you back later"... and hung up

So Long, Germansupply.com, will be ordering all my product from the states from now on.. can't wait to hear you whining about how you can't compete

 

I'm a few minutes away from them, and can swing by if you need. I'm in London over the weekend as well. LMK

 

I appreciate the offer, but have not heard back from Mr personality yet.he must be on the extended lunch

 

Thanks for this, will cross this outfit off my list of potential parts suppliers!

 

I've gotten my oil (BP) there a couple times... I agree the guy is less than professional to deal with. Not much customer service. I've been lucky that I always am able to pick up and call before ordering to make sure he has a case with my name on it. Wonder if I could get in as a Brad Penn oil supplier...

 

I deal with RP Oil in Whitby directly for Brad Penn. They have the best prices and deliver to your door.

 

Not very efficient for a company with the name 'German' in it. New update on their name: www.we'renotreallyGermanbutpretendtobe.ca

 

Thanks for the tip, I will use them in the future

@torontoworker, rofl

 

I get my Brad Penn from these guys. They are no hassle. And excellent customer service. They are in Waterloo.

http://www.whlubricants.com/

 

Noted.