That really stinks! I wonder if PCO will claim it wasn't done by them if your detailer made an attempt to touch up the spot?

Sadly the luxury car, or luxury anything experience is **** poor now on average for items with waiting lists. There is a noticeable difference when you go into a luxury store with product to sell vs. one that doesn't. This was reaffirmed by my recent shopping trips with my wife as she was looking at getting a new handbag. Massively off-putting, just like watches and cars unfortunately.

 

Thanks. PCO admits that this happened in their possession. I contacted them 10 minutes after I left the dealership and sent those pics. I also have pics from before the car left the showroom showing the buffing mark.

 

What would you have done if it had been disclosed?

 

For $180k I would expect better, agreed there. Hopefully you get it resolved to your satisfaction. Am personally not a fan of PCO.

 

Given how I take care of my cars, I would have probably cancelled the deal. This was a factory issue that I feel should never have left the factory without being addressed. I may have allowed them to fix it as long as I had the option to walk if I didn’t approve of the quality of the repair.

If it was a bumper cover I may have agreed to repair or touch up with a discount. This area is right above the driver’s door, so you see it every time you approach the car. But as I said above, the fact that it wasn’t disclosed bothers me more than the actual marks at this point.

 

How many miles on it now?

 

I suspect they had the same thoughts...kinda slimy of them.

 

439 km now. I mentioned a buy back when it had 89km after bringing it back from the Refinery and they ignored my comment.

 

And that’s my biggest issue. I feel that it wasn’t mentioned because they knew that I wouldn’t accept it. What really pisses me off is that they said, “we know you are particular and inspected the car ourselves to make sure it is perfect”. That caused me to look a little less closely because I thought that they had gone the extra mile for me. However, I will give them that it is difficult to see these bubbles under the showroom lights, so if that is where the sales manager and Porsche specialist looked at it, they might have missed it too. But I do wonder who the detailer told when he couldn’t fix those spots…

 

What would make it right for you at this point?

 

Time to lawyer up IMO. I would not accept this car, period.

 

You won’t be happy unless you give it back. That’s what you should do and insist PCO takes it.

 

Everybody has their own tolerances. If this is your forever car and will be owning this long-term until the wheels fall off, then I wouldn't push for a buy back as you'll take a hit both in depreciation, time lost and MSRP increase if you were to spec a new one again. Have them blend it out and cover PPF reinstall.

If this is a lease or short term ownership <5 years, buy back or trade for a new one once allocation is secured and new car is delivered. No guarantees new one will be perfect either.

More smiles per mile, over time as the months go by, will likely be less on your mind as life goes on. I know it's easier said than done!

 

I’m more upset with how it was handled than I am with the marks on the roof. Gerard at the Refinery did a great job minimizing them, but there is no doubt that this has certainly soured my experience. Up until this morning, they would only offer to spot repair the roof and replace that section of PPF. My painter said that a spot repair in this area will always be visible, however the PPF may minimize this. His advice was to paint the entire panel if I was forced to repaint. That includes the a pillar, quarter panel and rocker panel. However, his advice was to leave it as is.

PCO doesn’t agree with him and they didn’t feel that they owed me anything further for the stress they caused me, goodwill or diminished value. In fact, their sales manager stated that repairing the car would not negatively impact the value of the car. So, how many of you would pay full price for a brand new car that had a damaged area repainted? I suspect no one. I turned PCO’s offer down this morning and told them I was done with them and was escalating this to Porsche Canada. They then called and have now agreed to involve Porsche Canada and come back with an offer to make me happy. I agreed to that. If I like it, I’ll accept it and move on. If it is inadequate, I’ll decline and just move on. Nothing will change what has transpired. A few thousand dollars won’t change my life. So, I don’t know what it will take as this isn’t about money.

Lesson learned…I will never accept a new car again without a complete inspection in proper lighting.

 

Thanks. I’m 62 and this was my retirement car that I hoped to keep long term. I had purchased a 3 year extended warranty with it, which I cancelled the day that I bought it after I saw the paint issues. My plan now is to drive it as a summer car for the next couple of years and then trade it in on something else. If this is the new Porsche experience, it won’t be a Porsche. I’ll have a few years to figure that out.