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997 CUP Ball Joint Failure

 
Old 05-17-2019, 06:52 PM
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sprbxr
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Default 997 CUP Ball Joint Failure

Just an FYI to those that have 997 Cups.

I recently bought lower front control arms from PMNA. Come to find out, there has been some failures and subsequently, a bulletin was issued. Haven't been able to get the new updated part.
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Old 05-18-2019, 09:02 AM
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Red Bear
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Parts will be available soon but not as of a few ago when I checked.
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Old 06-03-2019, 12:14 AM
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Still not available. Getting a bit irritated with Porsche.

From PMNA:


Unfortunately I donít have an update for you regarding ETA of the replacement bearing journals and nuts. They still havenít become available in Germany.

Iím sorry for the inconvenience.

Kind Regards / Mit freundlichen GrŁŖen

Ryan Anselmo
Parts Sales & Logistics Specialist

Porsche Motorsport North America
19800 South Main Street
Carson, CA 90745, USA
Office: +1-770-290-7066, Fax: +1-770-290-1291
E-mail: [email protected]
E-mail: [email protected]

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Old 06-03-2019, 02:20 AM
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Frustrating to say the least, had to send 3 requests to get the following response from PMNA which is unacceptable considering the front suspension could fail due to a defective part. You would think Porsche would put more urgency in this and keep these parts in inventory when you consider how many 997 cups were sold. Below is the answer I got after a week of slow answers, BTW, I was told this replacement applies to all 997 cups.

"Thank you for your email. I’m sorry we were not more clear. The parts are currently on backorder and we do not have an accurate estimate as to when they will arrive.
Industry standard in this situation is to tell the customer 8-10 weeks. However, we try to refrain from telling customers any ETA unless we know it to be accurate.
As soon as we know and actual ETA we will let you know. We appreciate your patience while we wait.



-JS "
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Old 06-21-2019, 12:38 AM
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UPDATE: Replacement parts arrived today.
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Old 06-27-2019, 02:11 PM
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If the 997 RSR had pin length of 72,76 or 80mm, what is this one? Also how is that measured, end to end?
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Old 07-08-2019, 11:35 AM
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Hi Spxbxr,

What is the part # for that pin? I am trying to figure out if this is the same as the ones used in the RSR.

Andrew: this is the 76mm version

Thanks

Ray

Last edited by rbahr; 07-08-2019 at 12:15 PM.
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Old 07-08-2019, 12:03 PM
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I will get you the number but I have RSR control arms in my car and the ones I got for it originally were the defective ones.

Originally Posted by rbahr View Post
Hi Spxbxr,

What is the part # for that pin? I am trying to figure out if this is the same as the ones used in the RSR.

Thanks

Ray
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Old 07-08-2019, 12:05 PM
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Thanks, I guess this means that I didn't just waste $1000!
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