ajriches01

Sorry, this is a dull thread but I have really had enough. The sat nav is worse than ever after having spent 2-3 months in the dealership on and off over the last 18 months. I would be grateful for the forum's advice as to how really escalate this within Porsche. CEO's details, head of engineering, head of UK etc. Any advice anyone can give from people that have had issues but not stopped at anything to get them addressed.

Many thanks in advance to the group.

rsyed

what is your problem with the sat nav? the issue with the wrong positioning?

ajriches01

Indeed, see the pic. Worse than ever.

rsyed

funny you posted this thread - just 15 mins ago while driving to work I was upset again because of GPS. My SA told me that I need to get a software update before they can escalate the matter any further. This should happen any day now as they are waiting for the SD-CARD!!!!!! to arrive with the new software.The process is already frustrating me and I have the journey still ahead of me.

K777

sent you a pm AJ

ajriches01

Thanks both, have emailed the CEO.

Has anyone actually managed some form of compensation with these long-term issues?

rsyed

did you read that someone had some cable changed and that turned out to be the trouble maker?

ajriches01

I did, and have suggested that be changed also. They need to send me a list of what they have done, and what the path to resolution is, not just ad hoc new options. It's pathetic.

Awaiting a response from the CEO.

rsyed

any news here?
i have had the gps antenne changed, sw updates done, central computer changed.. and an hour ago, i was driving through buidings again.

This is very frustrating

ajriches01

No!! The saga continues after visit 6!! Goes back in soon. Ffs

Addbuyer

I’m obviously missing something here guys, can you explain what the issue is with the map/picture. Is it the arrow and it’s circule not being completely centred on the road or are you not actually in High-Wycombe

ajriches01

The issue is the car is on the road about 5 metres to the left and not driving through someone's garden.

Not such a big issue unless you actually have the nav on and it is constantly trying to re-route you somewhere. I just cannot believe this has not been fixed - the mind really boggles.

rsyed

very frustrating situation. I have informed my SA that I am not happy with the situation and that I am going to escalate it (not sure how :-D)


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ajriches01

I see you have the new software as well (versus that on the 2017)...something they are going to try with mine I think. Let me know what your guys say please. I've had new computer, aerials, wiring etc.

rsyed

the picture you see in my previous posting is with teh sw update, new computer, new gps antenna and and and...