CARiD.COM SUCKS!!!!
08-09-2016, 01:59 PM
#47
Nordschleife Master
Thread Starter
On the plus side, at least now I know where to go if I want to get a sunroof wind deflector for my Miata.
BB.
BB.
08-09-2016, 02:11 PM
#50
Porsche Nut
Rennlist Member
Rennlist Member
I've been following this to see what CarId would do. Now I know they should be avoided like the plague!
Can we (Rennlist members) get that company dropped from Rennlist?
Otherwise I only see more of this occurring.
Can we (Rennlist members) get that company dropped from Rennlist?
Otherwise I only see more of this occurring.
08-09-2016, 02:25 PM
#51
08-09-2016, 03:19 PM
#52
Thefu
Rennlist Member
Rennlist Member
Join Date: Sep 2003
Location: 28*09'58.16" N, 82*35'17.07" W
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Thanks for your quick response! I have already forwarded a note to our customer support team to update you with the latest details on your order! Our guys will contact you back shortly with a call back or an email.
If you have any urgent questions or concerns - feel free to contact me in PM, I will be glad to help you.
If you have any urgent questions or concerns - feel free to contact me in PM, I will be glad to help you.
You had 2 possible correct responses:
1. "I'm on it, the parts will ship today as I'm personally boxing them up"
2. Your cc has been refunded, we're sorry for the delay.
Notice passing the buck is not listed above.
08-09-2016, 03:26 PM
#53
Team Owner
Join Date: Dec 2006
Location: As you can see, I'm right here.
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Hey, he sent an email. That's considered "taking action" in 2016.
08-09-2016, 04:03 PM
#56
Porsche Nut
Rennlist Member
Rennlist Member
08-09-2016, 04:03 PM
#57
Nordschleife Master
Thread Starter
So I sent this email since they have been emailing and calling.
Email from CARiD
"Hey Daniel,
Let me know when you free need to give you a call on the order want to go over something for you."
Email from me:
Justin,
There really isn't anything left to discuss. When I originally placed the order I was told everything was "in stock", but it wasn't! If CARiD would have been truthful with me about their inventory I would have ordered from another vendor. Instead, CARiD looked after their own best interest and deceived me into thinking everything was "in stock" so I would place the order knowing full well they could leverage their own store policy against me -- by marking the order as "custom" I forfeit my rights to cancel. How can a "in stock" item turn in to a "custom order"? If CARiD was an honorable company you would have already offered some type of concession or would have offered to cancel the order like I have requested.
Dan
Response from CARiD:
"Dan,
Everything is in stock. It has to come from the manufacture to our main facility for the tires to be mounted and balanced. I was reaching out to you because the manufacture set the ESD incorrectly and even though the wheels were on the way to us they set our ESD incorrectly. However I have received all the wheels and guaranteed a fit. Give me a call so we can go over the order and any questions you may have."
This is why I didn't bother calling. Obviously their definition of "in stock" and mine are totally different! What a complete waste of time!
Email from CARiD
"Hey Daniel,
Let me know when you free need to give you a call on the order want to go over something for you."
Email from me:
Justin,
There really isn't anything left to discuss. When I originally placed the order I was told everything was "in stock", but it wasn't! If CARiD would have been truthful with me about their inventory I would have ordered from another vendor. Instead, CARiD looked after their own best interest and deceived me into thinking everything was "in stock" so I would place the order knowing full well they could leverage their own store policy against me -- by marking the order as "custom" I forfeit my rights to cancel. How can a "in stock" item turn in to a "custom order"? If CARiD was an honorable company you would have already offered some type of concession or would have offered to cancel the order like I have requested.
Dan
Response from CARiD:
"Dan,
Everything is in stock. It has to come from the manufacture to our main facility for the tires to be mounted and balanced. I was reaching out to you because the manufacture set the ESD incorrectly and even though the wheels were on the way to us they set our ESD incorrectly. However I have received all the wheels and guaranteed a fit. Give me a call so we can go over the order and any questions you may have."
This is why I didn't bother calling. Obviously their definition of "in stock" and mine are totally different! What a complete waste of time!
Last edited by Dan87951; 08-09-2016 at 05:10 PM.
08-09-2016, 05:06 PM
#60
Nordschleife Master
Thread Starter
LOL! I know right! I have no more time to devote to this. I think my point has been made on what CARiD is willing to do. It's obvious they are a deceiving and unreasonable company to deal with. They change there story to fit there own motive.
Either way the humor in this thread almost made what I'm going through worth it. Thanks fellas!
Dan
Either way the humor in this thread almost made what I'm going through worth it. Thanks fellas!
Dan