2017 temperature spiking 245, 255F ! HELP
Drifting
Joined: Aug 2012
Posts: 2,418
Likes: 600
From: Southern Maryland
Me thinks this might be it... https://www.porschetacoma.com/invent...aa2a27hka91022
WP1AA2A27HKA91022
WP1AA2A27HKA91022
Burning Brakes
Joined: Jul 2019
Posts: 985
Likes: 115
From: Oak Park IL
Well Good morning Toma Nova, RAudi!
No we didn't call PCNA.
That was advised ^^ above^^ but I thought rattling cages at PCNA would taint the discussions.
Porsche Tacoma was still telling us that our satisfaction was the most important thing (while doing nothing towards that goal).
We believed they were interested in our satisfaction.
We should have called PCNA.
But they wanted the steady service dept income from PCNA for the warranty repair (......keep trying to fix it while we wait, wait, wait).
And for us to keep performing our "Premium Automobile Testing Service" where we can't leave town for fear of overheating.
OR
A higher sale & more money.
My wife saw a 2020 Macan of "equal asking price" and we were pretty certain they would agree that was "fair" after all our trouble.
I really thought Porsche Tacoma would agree to a straight across trade (asking price = asking price).
Or they might feel sorry for us after 3 1/2 months where we only got to drive the car 250 miles.
But they said firmly several times, to the end, "No way - that ain't gonna happen."
They even tried to get us to understand that because we didn't KEEP the '17 Cayenne --- that they were now stuck with it.
Well now..... Porsche Tacoma has access to the full Porsche history on the car and they agreed to buy it, knowing it already had cooling trouble.
How many other Porsche dealers turned it down, and how low did the price go before Porsche Tacoma bought it?
Porsche Tacoma needed a customer to repeatedly "test it" while their service dept bills PCNA for warranty, until it's fixed.
That's us, thanks. We did it. We stopped the engine dutifully when the dash message said to do so.
Who's next?
Should I post the VIN # of this '17 Cayenne?
We were totally stuck and they knew it.
My wife was worried they were going to say "get your Cayenne off our property".
She didn't want the Cayenne after the first time it overheated, and certainly not after the 5th time and 3 1/2 months.
So we just paid the $10,000 for the Macan and kept moving.
$68,100 for a used Macan - what a deal! Plus our bum Cayenne testing services which I didn't get paid for.
Of course the Macan is a nice car, but it's the downgrade, and it looks to be a fairly low level Macan too.
It doesn't even have the seat memory settings.
And I don't get my dream to have a Cayenne (after waiting 9 years/kids to run the XC90 out)
And it sounds like a 4-cylinder.
We didn't really have time to look at features, we had to just pick one that was -on the lot- to increase the chances we could be "done".
How handy is that - to a dealer? Same price and already in their inventory?
But my strategy that "asking-price = asking price would be deemed "fair" ----- failed miserably because fair wasn't part of the deal.
I would still like to have resolution (the money back that they did not earn ! ) but my wife is fully "done".
She enjoys driving the Macan, and the Cayenne part of it was mostly "me".
She wants to put her 'things' in her car and enjoy it and forget the "experience".
She doesn't wanna talk about it anymore - just enjoy her new car and I should take that advice.
That's a big question people have - buy at the "dealer" or at a "used car lot"?
Used car lot prices are much lower.
Here's the crux:
If a Porsche dealer provides no added value (even with direct access to the car's service/problems history) - why choose to pay more?
You can bet I will tell anyone who asks about our "new Porsche".
No we didn't call PCNA.
That was advised ^^ above^^ but I thought rattling cages at PCNA would taint the discussions.
Porsche Tacoma was still telling us that our satisfaction was the most important thing (while doing nothing towards that goal).
We believed they were interested in our satisfaction.
We should have called PCNA.
But they wanted the steady service dept income from PCNA for the warranty repair (......keep trying to fix it while we wait, wait, wait).
And for us to keep performing our "Premium Automobile Testing Service" where we can't leave town for fear of overheating.
OR
A higher sale & more money.
My wife saw a 2020 Macan of "equal asking price" and we were pretty certain they would agree that was "fair" after all our trouble.
I really thought Porsche Tacoma would agree to a straight across trade (asking price = asking price).
Or they might feel sorry for us after 3 1/2 months where we only got to drive the car 250 miles.
But they said firmly several times, to the end, "No way - that ain't gonna happen."
They even tried to get us to understand that because we didn't KEEP the '17 Cayenne --- that they were now stuck with it.
Well now..... Porsche Tacoma has access to the full Porsche history on the car and they agreed to buy it, knowing it already had cooling trouble.
How many other Porsche dealers turned it down, and how low did the price go before Porsche Tacoma bought it?
Porsche Tacoma needed a customer to repeatedly "test it" while their service dept bills PCNA for warranty, until it's fixed.
That's us, thanks. We did it. We stopped the engine dutifully when the dash message said to do so.
Who's next?
Should I post the VIN # of this '17 Cayenne?
We were totally stuck and they knew it.
My wife was worried they were going to say "get your Cayenne off our property".
She didn't want the Cayenne after the first time it overheated, and certainly not after the 5th time and 3 1/2 months.
So we just paid the $10,000 for the Macan and kept moving.
$68,100 for a used Macan - what a deal! Plus our bum Cayenne testing services which I didn't get paid for.
Of course the Macan is a nice car, but it's the downgrade, and it looks to be a fairly low level Macan too.
It doesn't even have the seat memory settings.
And I don't get my dream to have a Cayenne (after waiting 9 years/kids to run the XC90 out)
And it sounds like a 4-cylinder.
We didn't really have time to look at features, we had to just pick one that was -on the lot- to increase the chances we could be "done".
How handy is that - to a dealer? Same price and already in their inventory?
But my strategy that "asking-price = asking price would be deemed "fair" ----- failed miserably because fair wasn't part of the deal.
I would still like to have resolution (the money back that they did not earn ! ) but my wife is fully "done".
She enjoys driving the Macan, and the Cayenne part of it was mostly "me".
She wants to put her 'things' in her car and enjoy it and forget the "experience".
She doesn't wanna talk about it anymore - just enjoy her new car and I should take that advice.
That's a big question people have - buy at the "dealer" or at a "used car lot"?
Used car lot prices are much lower.
Here's the crux:
If a Porsche dealer provides no added value (even with direct access to the car's service/problems history) - why choose to pay more?
You can bet I will tell anyone who asks about our "new Porsche".
Drifting
Joined: Aug 2012
Posts: 2,418
Likes: 600
From: Southern Maryland
tmcayn,
you made an appropriate decision for your circumstances. There were a wide range of potential responses with each response yielding different financial, stress and safety outcomes/risks. While I am glad that I was not in your shoes, I am very glad that you shared your story. I learned a few things and had others reinforced.
Enjoy the Macan! Peace!
you made an appropriate decision for your circumstances. There were a wide range of potential responses with each response yielding different financial, stress and safety outcomes/risks. While I am glad that I was not in your shoes, I am very glad that you shared your story. I learned a few things and had others reinforced.
Enjoy the Macan! Peace!
Burning Brakes
Joined: Jul 2019
Posts: 985
Likes: 115
From: Oak Park IL
tmcayn,
you made an appropriate decision for your circumstances. There were a wide range of potential responses with each response yielding different financial, stress and safety outcomes/risks. While I am glad that I was not in your shoes, I am very glad that you shared your story. I learned a few things and had others reinforced.
Enjoy the Macan! Peace!
you made an appropriate decision for your circumstances. There were a wide range of potential responses with each response yielding different financial, stress and safety outcomes/risks. While I am glad that I was not in your shoes, I am very glad that you shared your story. I learned a few things and had others reinforced.
Enjoy the Macan! Peace!
Thread Starter
Advanced
Joined: Oct 2020
Posts: 81
Likes: 23
Not a diesel.
If it was "for me" it would be a Diesel though...👍🏽
Not sure whether to post the VIN (yet).
Until there's really no hope they'll refund me what we overpaid.
I would wanna help other customer to avoid the fleecing we had.
Other Porsche dealers can see the further attempts to repair it, right?
So maybe they'll auction it to the open market where the records are not visible.
If it was "for me" it would be a Diesel though...👍🏽
Not sure whether to post the VIN (yet).
Until there's really no hope they'll refund me what we overpaid.
I would wanna help other customer to avoid the fleecing we had.
Other Porsche dealers can see the further attempts to repair it, right?
So maybe they'll auction it to the open market where the records are not visible.
Thread Starter
Advanced
Joined: Oct 2020
Posts: 81
Likes: 23
Me thinks this might be it... https://www.porschetacoma.com/invent...aa2a27hka91022
WP1AA2A27HKA91022
WP1AA2A27HKA91022
It has overheated since the thermostat change and they had not changed anything else as of last week.
Described as “Recent Arrival”.
Yeah. More like “Repeat Arrival” (on a tow truck 4 times).
Its been gone from PorscheTacoma only 23 days (our driveway) since Nov 4.
The sad thing is we would have loved to have that Cayenne if they could find the problem.
And maybe they will find the problem.
Last edited by tmcayn; Feb 15, 2021 at 07:26 PM.
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Thread Starter
Advanced
Joined: Oct 2020
Posts: 81
Likes: 23
tmcayn, I am sorry for all of your hassles but car dealerships are not your friends. They are here to take advantage of people. This is what they do. There are couple of things I read that are mind boggling to me but its your money. Why would you give more money to the same stealership? Porsche is not the only vehicle in this fine country.
Try to sell the Cayenne to a private person, knowing that it had a phantom overheat problem?
If I were to do as Porsche Tacoma did, what does that make me?
As we saw it we had about 3 options:
1) Spend money with Lawyers. That could easily cost me all of the $10,000 I felt I was due. And cost sleep - and my wife would be mad too.
2) Stick it out and take the car to another Porsche Dealer who could possibly repair it.
3) Get another car from Larson/Porsche Tacoma as they already had the lions share of our cash.
And when it came down to the end, we just wanted it done.
Stress is unhealthy.
Drifting
Joined: Aug 2012
Posts: 2,418
Likes: 600
From: Southern Maryland
Still wouldn't hurt to open a case with PCNA or buy an hour from a local attorney and write a carefully worded letter to the dealership and PCNA signed by you to open the PCNA Case (not a court case) that way instead of via a phone call. You did buy another Porsche. $250-300 for some choice legal catch phrases that will catch Porsche's attention. Phone calls can be ignored, letters, not so much in my experience.
It would not surprise me one bit that the dealers can not see a car's history at another dealership or at PCNA or PAG's databases. Too much potential liability for the dealership if that were the case. I suspect that a dealership service department can request "research" on a VIN through the Regional Porsche rep when trying to solve a sticky problem. No facts, just speculation. .
It would not surprise me one bit that the dealers can not see a car's history at another dealership or at PCNA or PAG's databases. Too much potential liability for the dealership if that were the case. I suspect that a dealership service department can request "research" on a VIN through the Regional Porsche rep when trying to solve a sticky problem. No facts, just speculation. .
Last edited by CAVU; Feb 14, 2021 at 05:04 PM.
Thread Starter
Advanced
Joined: Oct 2020
Posts: 81
Likes: 23
OK thanks CAVU, I wrote a letter to PCNA from the contact on the website.
I don't think I have the energy to talk to an attorney though and my wife won't let me, she knows I'll be grumpy for the whole time that's going on..
I hear you about dealers not being allowed to see into the Porsche system.
So many points of entry across the USA or the world.
That data could be gamed hard by competitors if access isn't tightly controlled.
But do you think their tech dept. couldn't even know that it had a new waterpump 1,000 miles before they bought it?
I don't think I have the energy to talk to an attorney though and my wife won't let me, she knows I'll be grumpy for the whole time that's going on..
I hear you about dealers not being allowed to see into the Porsche system.
So many points of entry across the USA or the world.
That data could be gamed hard by competitors if access isn't tightly controlled.
But do you think their tech dept. couldn't even know that it had a new waterpump 1,000 miles before they bought it?
Drifting
Joined: Aug 2012
Posts: 2,418
Likes: 600
From: Southern Maryland
If Sales or Service wanted to know they could have called that dealership but in their worlds', ignorance is bliss.
Last edited by CAVU; Feb 14, 2021 at 11:27 PM.
Race Director
Joined: Nov 2006
Posts: 15,863
Likes: 1,632
From: Clifton, NJ
I gotta hand it to you, a lot of people would try to sell it to the first sucker they could find. So good karma on you.
Sorry if you said this, but how far up at the dealership did you get? I would hope you were dealing with the GM.
Also, maybe me, but i would have applied some pressure in the form of threatening to tell your story all over social media. Bit grimey, but hey, they deserve it.
Im inclined to send them an email asking them if thats the cayenne that wont stop overheating
Sorry if you said this, but how far up at the dealership did you get? I would hope you were dealing with the GM.
Also, maybe me, but i would have applied some pressure in the form of threatening to tell your story all over social media. Bit grimey, but hey, they deserve it.
Im inclined to send them an email asking them if thats the cayenne that wont stop overheating
Banned
Joined: Jan 2011
Posts: 10,433
Likes: 3,493
From: West Coast
^Better to call them and ask to buy the car and see if they disclose. Then after making them waste time, let them know that you read about that car and the dealership on several internet sites
Drifting
Joined: Aug 2012
Posts: 2,418
Likes: 600
From: Southern Maryland
I have a particularly wicked "get even" idea that I will not share or execute because I am going to follow my own advice herein.
I do not speak for the OP, but I would suggest a different strategy that supports the OP's goal of maximizing his potential compensation from the dealership/PCNA. We all not communicate in any form with the dealership. Let the dealership continue to hang itself. If the dealership senses that more than the OP knows about this, then they might go into a defensive mode anticipating blow back. Letting the dealer sit in the own pride and greed might give the OP a tactical advantage he needs to get something positive out of this. Just my 2 cents worth.
I do not speak for the OP, but I would suggest a different strategy that supports the OP's goal of maximizing his potential compensation from the dealership/PCNA. We all not communicate in any form with the dealership. Let the dealership continue to hang itself. If the dealership senses that more than the OP knows about this, then they might go into a defensive mode anticipating blow back. Letting the dealer sit in the own pride and greed might give the OP a tactical advantage he needs to get something positive out of this. Just my 2 cents worth.
Last edited by CAVU; Feb 15, 2021 at 01:00 PM.