Cayenne S stuck in Houston port!
04-15-2011, 02:11 PM
#32
Race Director
Did yours need the upgrade? If it did, I don't think the upgrade elves worked their magic in the port or in transit. The part could not be sent to the port, with hopes that a longshoreman would install the upgrade. This must be done by the dealer/tech.
I don't understand why they didn't just flatbed these to the dealer in the first place.
I don't understand why they didn't just flatbed these to the dealer in the first place.
But my guess is that the volume of cars to be upgraded overwhelmed that system, slowing things down, and Porsche belatedly decided to push the cars and parts on to the dealer. As you point out, it's probably something they should have done in the first place.
04-15-2011, 03:32 PM
#33
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Mine definitely does need the upgrade at least in the sense it's VIN is in the range of affected vehicles. I'd been told since my car arrived in San Diego on 3/25 that it would be held in port and the upgrade performed there. I believe the initial notice from PCNA that we saw posted confirms this. Most car manufacturers, including Porsche, maintain technicians at the port who install optional equipment, do repairs to vehicles damaged in transit, etc. So FWIW, whether cars actually got upgraded in port or not, it was at least theoretically possible to do so.
But my guess is that the volume of cars to be upgraded overwhelmed that system, slowing things down, and Porsche belatedly decided to push the cars and parts on to the dealer. As you point out, it's probably something they should have done in the first place.
But my guess is that the volume of cars to be upgraded overwhelmed that system, slowing things down, and Porsche belatedly decided to push the cars and parts on to the dealer. As you point out, it's probably something they should have done in the first place.
04-15-2011, 03:42 PM
#34
Race Director
Mine definitely does need the upgrade at least in the sense it's VIN is in the range of affected vehicles. I'd been told since my car arrived in San Diego on 3/25 that it would be held in port and the upgrade performed there. I believe the initial notice from PCNA that we saw posted confirms this. Most car manufacturers, including Porsche, maintain technicians at the port who install optional equipment, do repairs to vehicles damaged in transit, etc. So FWIW, whether cars actually got upgraded in port or not, it was at least theoretically possible to do so.
But my guess is that the volume of cars to be upgraded overwhelmed that system, slowing things down, and Porsche belatedly decided to push the cars and parts on to the dealer. As you point out, it's probably something they should have done in the first place.
But my guess is that the volume of cars to be upgraded overwhelmed that system, slowing things down, and Porsche belatedly decided to push the cars and parts on to the dealer. As you point out, it's probably something they should have done in the first place.
IINM, BMW has a complete facility (in SC ?) that all their cars run through between arrival at the port and delivery to the dealer.
04-16-2011, 01:02 PM
#36
Race Director
I'm in exactly the same situation. I received an e-mail from my salesman this AM that my car has been released from port in San Diego and will be here next week. He said they had received the DME unit for another Cayenne that been released but not for mine which means either the unit is in transit or my car already has the update; he doesn't know which. But yes, it will be here soon!
04-16-2011, 01:27 PM
#37
Rennlist Member
Good to know that your pepper is on it's way Mike. I was thinking about your Cayenne last week and was wondering when it would hit your dealers lot. Can't wait to hear your initial impressions.
04-18-2011, 03:09 PM
#38
My CS arrived in the Houston port on 4/7 and is still sitting there. Although my dealer is in Houston, they have absolutely no word as to the status. It does seem that all of the previous post are regarding Cayennes that were in port on 3/25.
04-18-2011, 06:07 PM
#39
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04-18-2011, 11:16 PM
#40
It does seem like the ones with the DME proplems arrived on 3/25. What is interesting is that the dealers are completely in the dark as to when a transport truck is scheduled to pick up their cars. I think the best they can do is see that the status is changed to "shiped". For Kansas, i guess that it would take about two days for the transport truck to get there. In my case the dealer is less than 20 miles away, so by the time Porsche has changed the status to "shiped" it should be at the dealer.
