My sister purchased a new 2010 cayenne from Jack danials porsche in NJ. 5 months after she has it, she has a leek in the windshield... Gos to the dealer and he says its an aftermarket windshield and wanted to know if she replaced the original. She never touched the truck since new. The dealer says they will replace it and put an original one in but know one knows how the aftermarket one got in there.
The truck was shipped from a dealership in California. So we are thinking maybe it was done at the original dealership or the truck was damage during shipping and the trucking company did it. Either way I told her they should take that truck back. We have know idea what else could have been done.
The dealer refusses to take the truck back.. What do you guys think of that.

 

Interesting conundrum.

This is my opinion: Obviously, the windshield of your sister's truck was damaged and replaced. Yes, you do not know what else on the vehicle was damaged. The vehicle was damaged either in transit, or at Jack Daniels, but the dealership denies any knowledge of the damage. So the assumption is, as you ascertained, damage while in transit or at the Calif dealership.

At least they honored the warranty and replaced the windshield. However, unless the vehicle is a true lemon, as defined by your state's lemon law, I think that it would be very difficult to have the dealership take back the vehicle.

Each state's lemon laws are state specific. Look up the strict criteria for your sister's state. In most cases, there has to be a mechanical defect, that cannot be rectified after a specific number of attempts of correction, after a specified amount of time. So, the windshield defect has been corrected, so does not fit the lemon law criteria. So, I do not think the dealership is obligated to "take back the truck".

Some suggested options: if they are a truly reputable dealership, they should agree to cover the cost of a full independent inspection of the Cayenne, to asses for any latent or hidden damages that may have occurred to the vehicle. Or see if they will consider offering an extended warranty, but that will not be easy.

See what other opinions the peanut gallery has to offer. Good luck.

 

....Starting with the use of a paint thickness meter gauge. This will be important in determining whether or not the truck sustained further damage in addition to the windscreen.

 

Good point. I had forgotten about a famous 1995 BMW lawsuit along the lines of a new car being repainted:

http://supreme.justia.com/us/517/559/case.html

Gore received $4000 plus a $4 million verdict, reduced to $2 million, for malfeasance, but the verdict was reversed upon appeal. So, if you have a new paint job, could be worth big bucks, or a very expensive lawsuit for Porsche.

 

This Cayenne is new as in brand new out of the wrapper?

That just makes no sense that any P-dealer wouldn't replace it with factory glass. Theres more to this story......

 

This car was purchased brand new . There was an issue with the shipping of the truck from Cali to NJ.
The shipment was delayed a week. She was told the truck that trailers the car broke down. We think it happened during shipping. We are going to see of we can find out were the windshield came from. It has some numbers on the bottom of it. I am hoping it is a serial # and we can track were the windshield was sold to.

 

If it did happen while the truck was being shipped and the transport company IS responsible, how stupid can they really be by trying to save money using a non-OEM component like a windshield?

These guys should win a prize for "Dufus Transport Co. of the Year".

On a lighter note, the chances of a re-spray within a 7-day period with the absence of paint odors are very slim.

 

I have had a few interesting experiences with that dealer.