CPO Questions
12-29-2009, 06:57 PM
#1
Addict
Rennlist Member
Rennlist Member
Thread Starter
CPO Questions
Hey there,
I brought my Cayenne into the Albany, NY Porsche dealer for a major service (40,000 mile). They are replacing the coils under the CPO, but claimed that my other 2 "complaints" were not covered by the CPO warranty.
The first was the ridiculously low "range" of my key fobs. They claimed it was an "antenae defect" and would not be covered. However, they would be willing to track down the problem on my nickel---NO thanks.
The second issue was the rear tail gate lift shocks---they once again claimed that these were not covered. Interestingly enough, this same dealer did replace the shocks almost 2 years ago under the CPO agreement....
What are your thoughts? I believe I read that other dealers had replaced the key fobs under warranty---was this the original Porsche warranty or the CPO?
Lastly, they are charging me $1570 for the 40,000 mile service. Hennessy in ATL only charges $1175---since when did SmAlbany, NY become more $$$ than the ATL? Could they be charging me for some redundant labor?
Thanks,
Mike
I brought my Cayenne into the Albany, NY Porsche dealer for a major service (40,000 mile). They are replacing the coils under the CPO, but claimed that my other 2 "complaints" were not covered by the CPO warranty.
The first was the ridiculously low "range" of my key fobs. They claimed it was an "antenae defect" and would not be covered. However, they would be willing to track down the problem on my nickel---NO thanks.
The second issue was the rear tail gate lift shocks---they once again claimed that these were not covered. Interestingly enough, this same dealer did replace the shocks almost 2 years ago under the CPO agreement....
What are your thoughts? I believe I read that other dealers had replaced the key fobs under warranty---was this the original Porsche warranty or the CPO?
Lastly, they are charging me $1570 for the 40,000 mile service. Hennessy in ATL only charges $1175---since when did SmAlbany, NY become more $$$ than the ATL? Could they be charging me for some redundant labor?
Thanks,
Mike
12-29-2009, 07:48 PM
#2
Rennlist Member
Join Date: May 2005
Location: Connecticut
Posts: 256
Likes: 0
Received 0 Likes
on
0 Posts
My dealer thought that the hatch shocks were covered and split the cost with me when he repaired them and then found out that the "updated" list of covered CPO parts did not include these anymore.
I can't speak to the range of the key fob.
No idea on the 40k mile service cost either...Sorry.
I can't speak to the range of the key fob.
No idea on the 40k mile service cost either...Sorry.
12-29-2009, 09:38 PM
#3
Super Moderator
Needs More Cowbell
Lifetime Rennlist
Member
Needs More Cowbell
Lifetime Rennlist
Member
With regards to key fob range, if you want, remove the rear spoiler cover and make sure that:
a. there isn't signs of water accumulating
b. that the antenna isn't coiled up with a tie wrap; if so, extend it the full length.
With regards to the CPO coverage, ask the dealer to provide you a written copy of the CPO warranty, coverage and exclusions.
a. there isn't signs of water accumulating
b. that the antenna isn't coiled up with a tie wrap; if so, extend it the full length.
With regards to the CPO coverage, ask the dealer to provide you a written copy of the CPO warranty, coverage and exclusions.
12-30-2009, 11:41 PM
#5
Whats covered and not covered by the original CPO warranty is kind of murky. I've seen lists posted that were definitely not correct. There was an actual list of unique part id numbers from PCNA that was covered but that document is no longer up to date. The rear hatch springs are unfortunately not covered by the first gen CPO warranty. Its possible the dealer might have replaced them the first time without knowing they weren't covered (which means they have to eat the cost of that repair).
I don't recall if key remotes were covered under the first CPO.
I don't recall if key remotes were covered under the first CPO.
