Update to CD/DVD Nav issue
02-19-2006, 04:35 PM
#1
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Thread Starter
Update to CD/DVD Nav issue
UPDATE
Letter from PCNA arrived yesterday dated February 14th.
"We are in receipt of your letter dated January 29, 2006. You express that you will be sadly disappointed if Porsche Cars does not update and keep the mapping information current for Porsche Cayenne owners who use three (3) CDs for their navigational unit. We truly understand your concern and have passed your letter to the appropriate individuals in management for their formal review.
Since this matter will be further examined and a determination as to the necessity of any updates will be made, I encourage others who you may know that share your circumstances to correspond with us in a timely fashion.
Once again we regret that at this time we cannot apprise you of any positive news regarding this matter. However should we receive any updates I will personally let you know.
Thank you for your continued patience."
I see this as progress in two ways. Firstly, the matter has left the arena of the "Customer commitment Group" to the "management" level. Secondly, she is basically dropping a hint that now is the time to write in - COLLECTIVELY to help persuade those reviewing this that updates are absolutely necessary.
Plus she sent this letter to me on Valentine's day - so maybe she is feelin' me!
I would address all letters going out to PCNA regarding this matter to
Ms. Janice P. Howard
Specialist
Customer Commitment Group
She will be the one most likely to see a pattern here and also an individual who will make sure our letters are passed on to management.
Good luck.
P.S. I am anxiously waiting
for Lewis to cut and paste Ms. Howard's response with some tired sarcasm.
Letter from PCNA arrived yesterday dated February 14th.
"We are in receipt of your letter dated January 29, 2006. You express that you will be sadly disappointed if Porsche Cars does not update and keep the mapping information current for Porsche Cayenne owners who use three (3) CDs for their navigational unit. We truly understand your concern and have passed your letter to the appropriate individuals in management for their formal review.
Since this matter will be further examined and a determination as to the necessity of any updates will be made, I encourage others who you may know that share your circumstances to correspond with us in a timely fashion.
Once again we regret that at this time we cannot apprise you of any positive news regarding this matter. However should we receive any updates I will personally let you know.
Thank you for your continued patience."
I see this as progress in two ways. Firstly, the matter has left the arena of the "Customer commitment Group" to the "management" level. Secondly, she is basically dropping a hint that now is the time to write in - COLLECTIVELY to help persuade those reviewing this that updates are absolutely necessary.
Plus she sent this letter to me on Valentine's day - so maybe she is feelin' me!
I would address all letters going out to PCNA regarding this matter to
Ms. Janice P. Howard
Specialist
Customer Commitment Group
She will be the one most likely to see a pattern here and also an individual who will make sure our letters are passed on to management.
Good luck.
P.S. I am anxiously waiting
for Lewis to cut and paste Ms. Howard's response with some tired sarcasm.
02-19-2006, 06:01 PM
#2
Pepper Bartender
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Originally Posted by Kooser
UPDATE Letter from PCNA ...... Since this matter will be further examined and a determination as to the necessity of any updates will be made, I encourage others who you may know that share your circumstances to correspond with us in a timely fashion.
The bigger question is ......How many others actually got off their duffs and sent a letter??
As the Marine drill seargant would say, "sound off" --- post here if you really sent one to PCNA last week!
Originally Posted by Kooser
P.S. I am anxiously waiting for Lewis to cut and paste Ms. Howard's response with some tired sarcasm.
for Lewis to cut and paste Ms. Howard's response with some tired sarcasm.
02-19-2006, 06:15 PM
#3
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Thread Starter
Originally Posted by MadFox
Now, now, we are one, we are brothers (sisters) in Cayenne-hood... we sing kum-bye-yah together...no reason to "go negative" with a good first response... LTC's sarcasm isn't tired (well unless it is after 11 p.m. but that then describes him.)
02-19-2006, 08:03 PM
#4
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Originally Posted by Kooser
P.S. I am anxiously waiting for Lewis to cut and paste Ms. Howard's response with some tired sarcasm.
for Lewis to cut and paste Ms. Howard's response with some tired sarcasm.Just watching from up here in the cheap seats.
As I've said, I genuinely hope you get whatever you are looking for.
However, having dealt with PCNA/PAG professionally and legally, I'm pretty sure I know what happened to your letter. Perhaps you do as well, but you can not bring yourself to acknolwedge or admit it....and that's OK too.
You may in fact get your discs. You may in fact not be happy the level of improved coverage. You may in fact find yourself writing this letter yet again in the future (unless of course you upgrade your vehicle to the latest level of H/W and S/W sold/supported by PAG/PCNA.
You have no idea what PAG/PCNA is going thru right now with Becker (next generation MOST DSP amplifier is done.....the headunit is another story completely, 9x7 Sat/Nav integration issues, S/W release issues, compatibility issues), how little PAG really matters to Navteq.....I could go on and on, but I've come to realize it doesn't matter.
Best of luck
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02-20-2006, 04:54 PM
#10
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Thread Starter
Originally Posted by schvetkaaks
How about the snail mail address then?
980 Hammond Drive
Suite 1000
Atlanta, Georgia 30328
Ms. Janice P. Howard
Specialist
Customer Commitment Group
02-20-2006, 04:56 PM
#11
"I sent my letter last week; but, it went to Peter. Wonder if Peter will let her know?"
Somehow I thought of office space on that one...sooo....peter...bill lumberg here.....
Somehow I thought of office space on that one...sooo....peter...bill lumberg here.....
02-23-2006, 08:45 PM
#12
Pepper Bartender
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Originally Posted by mudman2
Alan, mine went on Tuesday
No, I got an ambiguous response from the Customer Commitment Department and it just acknowledges receipt. They state that they'll phone or write me in 15 BUSINESS days. The letter wasn't from Kooser's friend, either. No, it was VJ's golf relative that works at PCNA headquarters: Ms. Sewmattie Singh!
She states that they will investigate my "issue" and tell me what they're going to do about my "concerns".Man, I feel better. I think that's what the Hawaii Dept. of Insurance said in their letter. Hey, LTC, I'm feeling like new CD's will arrive in 15 BUSINESS days!
02-23-2006, 09:20 PM
#13
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Originally Posted by MadFox
Well, I got a reply. I sent my letter to Peter. The letter is NOT from him or an assistant... SURPRISE!
No, I got an ambiguous response from the Customer Commitment Department and it just acknowledges receipt. They state that they'll phone or write me in 15 BUSINESS days. The letter wasn't from Kooser's friend, either. No, it was VJ's golf relative that works at PCNA headquarters: Ms. Sewmattie Singh! She states that they will investigate my "issue" and tell me what they're going to do about my "concerns".
Man, I feel better. I think that's what the Hawaii Dept. of Insurance said in their letter. Hey, LTC, I'm feeling like new CD's will arrive in 15 BUSINESS days!
No, I got an ambiguous response from the Customer Commitment Department and it just acknowledges receipt. They state that they'll phone or write me in 15 BUSINESS days. The letter wasn't from Kooser's friend, either. No, it was VJ's golf relative that works at PCNA headquarters: Ms. Sewmattie Singh!
She states that they will investigate my "issue" and tell me what they're going to do about my "concerns".Man, I feel better. I think that's what the Hawaii Dept. of Insurance said in their letter. Hey, LTC, I'm feeling like new CD's will arrive in 15 BUSINESS days!
"P.S. I am anxiously waiting for Lewis to cut and paste (fill in the blank)response with some tired sarcasm."
He's probably right.
After all, what could I POSSIBLY know about:
A. Porsche design (current and future models)
B. dealing with PCNA/PAG
