brendo

Hi folks - I have some major coverage issues with an extended warranty I bought from my dealer. It's National Warranty. I think their HQ is in Florida.

I know insurance company tactics and get that they declined this & now I have to go through the pain of appealing their decision, yada, yada.

I would sincerely appreciate anyone sharing their experiences with me here or privately so that I can start this process as educated and as efficiently as may be possible.

I will share details and outcome as soon as I am able. Thanks a ton,

Brendan

mikefocke

Sure it isn't in CA? Google it. Look for the CA Better Business bureau rating. D+ with 70 complaints.

There are few Extended Warranty companies that you should do business with. And even the good ones pay out about 30% of what you pay, on average. Can't figure out why I'd play in a casino with those odds.

Mighty Shilling

I dunno. There are some good ones out there. As a service adviser I see a ton of em. What they cover or do not cover is usually clearly defined in the paperwork, in the contract itself. There isn't one out there (including CPO) that is all inclusive like the bumper to bumper OEM warranties from the manufacturer. It's all in what you buy. Do your research, read the contract and it's less likely you'll be burned.

Worst I saw was on a 1988 Caddy, the guy bought one that covered ONLY water pumps and belt rollers. Paid $2500 for the warranty, and was pissed when he broke a drive shaft.

perfectlap

I purchased one of those when I first bought the Boxster. They were affiliated with CarFax somehow.
I decided to opt for the installment payment plan rather than forking over all of the payment up front.
Turned out to be a good move. After the second payment the parking brake switch went out, which prevented the top from going down. A trip to the dealer followed where the service manager told me the warranty company refused to cover this measely $9 part (with $120 in labor. LOL) I stopped sending payment thereafter and they canceled the contract. Afterwards I started to read the fine print. Basically if I was ever late servicing a single item they could reject any claim.
And the servicing, even for minor things like the air filter, could not be DIY. So basically there's no way the warranty would have ever been cost effective and the agreement itself basically gave them every way out of ever covering anything expensive. I'm sure this SOP for most of these warranty firms.

Turbodan

often they prorate the parts; so if a transmission goes at 100,000 miles and is expected to last 110,000 miles they only pay 10%. also they often list what parts are included with each repair so for the transmission if it has extra parts that aren't listed they won't cover it. my advice is to read the contract very carefully. also as mentioned you must perform and document their prescribed service schedule (ie oil change at 2,500 miles). they will find a way out of many situations. Hope it works out.

mikefocke

1. The contract is your only recourse.
2. Their lawyer wrote the contract.

I never buy anything (except a lottery ticket) that pays 30 cents for every dollar I pay in and that is if they stay in business. Those are Consumer Reports figures not mine.