Got a friend who purchased a WC packaged GMG GT3, called to get details, and ran into wall with customer service. Not good at all.

 

Hey Jerry - Do you guys make the 130R to fit 991 GT3? And are those 19 or 20"? Thank you.

 

Is this how I get GMG to reply to an inquiry? I've phoned, emailed, phoned again. No interest from GMG in selling a programmer to me for a package that was installed by them a year or so ago for the previous owner. I was told "that's a while ago" and told to send an email, which I did, with no reply. Id love some information about the package installed on my car and I'd love to buy a programmer to use the high octane tune that has been installed on the computer with the rest of the upgrades. This is WC-17. It's a red 2010 GT3. It can be found on the GMG website with all the items installed by GMG listed along with photos of the car.

Any help would be greatly appreciated.

 

Lol this is jokes. A so called well known tuner with "race proven" products that just isn't willing to provide customer service.

Good luck to all who are trying to deal with these guys.

 

Sharkwerks is fantastic. Great products, great service.

 

Funny, GMG online store does not indicate on header product page, that indeed no warranty is implied or stated to cover the catalytic converters. It also states no MIL or CEL will occur, because their cats are fed on whole milk, not skim.



In fact, I cannot find a single warranty or other piece of documentation on your website for the customer to review prior to purchase -- FOR ANY PRODUCT.

I suspect that we get this piece of paper in the box, and then come to find out its not worth the paper its printed on.


Sorry, but using words such as "Majority" and "Almost" are softball responses to actual fail rates by your 3rd party vendor, HJS. It does nothing to help the situation.

"You should totally buy that Land Rover, it runs the majority of the time, and it almost never breaks down!"

Regarding a tune recommendation, again nowhere to be seen on any product page. But the one thing that I do read is that these cats don't throw codes! Oh wait....



And from the looks of how you handle your customer tunes, see DD quote below, I doubt people are going to feel like throwing more money at the problem.


See DD post above.



Again, none of this information is stated on the product page or communicated in writing.



So lets recap.

-Customer buys headers, and CEL is thrown
-GMG says to buy a tune to code it out.
-Customer didn't know this was required prior to purchase, and therefore wants refund.
-GMG says no, pastes warranty language on forum for members to read and possibly die from boredom
-Calls Shake Bake a bitch


Problem here is all the white labeling GMG does with their product lineup. HJS probably has a weak warranty on their cats and so exhaust builders in turn offer none to cover their ***.

Does United go after GE when they have something wrong with the engine? Or do they call up Boeing? If I were a vendor I would think twice before I slapped my name on it. GMG should probably do a better job at communicating expectations and reality to their customers.

 

This is expected with GMG. a friend of mine goes there and says " jokingly" that you need a black card to do business there. James doesnt give a **** about his customers. i tried to be one at one point but felt like i was being treated like a 2nd rate customer. i wont even talk about fab... I think they made good products and there racing cutomers and crew are quit nice. but dont expect service. i dont even bother calling them or dealing with them . i do however try to find 2nd hand gmg parts...

 

Guys - want to follow up here with some trivia. It's come to my attention that somehow my local shop here in town has been negatively impacted by comments I have made about GMG products here on Renn. I would like to say for the record, that this shop, who I will not mention again, went way beyond any conceivable expectations trying to help with this. Never once did they throw GMG under the bus. I am ashamed/embarrassed to have mentioned them in any light that would put them at risk.

 

Shake and Bake and everyone else here reading this, I am happy to take any inquiry/questions/etc from anyone and always make myself as available as possible, hence my name and contact info on my signature.

While we try hard to make all our customers happy, sometimes we miss the ball but in the end I am here to help as all our GMG employees are.

Thanks for understanding......

My email is James@gmgracing.com