roberga

my dealer hand washes my car at least once a week. They do a perfect job.

Thegman

"Mark" and Kerry are certainly the best. Can't say the same for the others. One service adviser called a friend of mine a "pain" when she complained that the service that was just done, in fact wasn't done...... And the problem persisted. For $160.00 an hour labor who is the "pain".....

imfc66

Bruce,

I would like to thank you for your very kind comments recounting your positive experience here at Napleton Porsche. We are very fortunate to have customers like you and appreciate your business.

I will certainly pass along your comments to Kerry and Russ without hesitation. Russ is fairly new with our company and we are very fortunate to have him aboard. I know your experience with him will go a long way in his future with our company.

I look forward to meeting you the next time you find yourself here for service at the dealership.

Thank you again!


Best regards,


Ron Barnaba
General Manager



Napleton Porsche of Westmont
201 E. Ogden Ave
Westmont,IL 60559

4 Track Mind

As a pcar noob I take much more from this forum than I contribute. I'm pleased to learn that those familiar with your operation had positive experiences since you're the closest. I'll be back for service but only infrequently I hope.

Mike in CA

Often the guys washing cars are washing dozens a day so they might be more interested in speed than care. OTOH, some dealers have professional detail facilities, so it probably depends. Personally, I just figure no one will be as careful with my car as I am, so I prefer to do it myself. But certainly understand why having it washed works out great for others.

SKYKING

4 Track Mind, Please explain "exhaust leaflets"
I have never heard of that.
Thanks

4 Track Mind

Right. Neither had I. It's the term corresponding to the open recall # W913 given by the computer. This description is lacking and I now see it listed on my invoice as "Clamp kit. Muffler."

ajag

Good to hear, they're installing my GMG Ti exhaust in a couple wks.

shanson997

heading there this week with my new 997. will let you know how it goes.

Also, new to the group. just picked up a 2007 in dc and drove it back to chicago friday (yes through all the snow).

Asquared

We need pics.

George from MD

I would kill for service like that. Could you have them call Rockville Porsche Audi in Maryland?