Overspray issue...
Thread Starter
Intermediate
Joined: May 2007
Posts: 27
Likes: 0
From: Nashville, TN
Overspray issue...
So... my car was at the dealer for several days about a week ago. On Friday I was prepping the car to wax and after washing it, I noticed that the surface had a very fine gritty residue all over it that would not come off. It is all over the car including front and rear windshields.
After essentially eliminating all other possibilities... the dealer is the only place I can think of that could have been the source of the overspray. Who knows where they had my car parked those few days and what they were doing near my vehicle.
Anyway... my professional detailer checked it out and found that only thing that will remove it is clay bar. Total work to fix problem will run me about $400-500.
My question is what, if anything, should I do in regards to approaching the dealership with this claim. I have a very good relationship with them, but I am almost certain that it occurred while in their possession but can't really prove it other than that they had it for four days about a week ago. Anyone have any experience in dealing with a similar situation?
After essentially eliminating all other possibilities... the dealer is the only place I can think of that could have been the source of the overspray. Who knows where they had my car parked those few days and what they were doing near my vehicle.
Anyway... my professional detailer checked it out and found that only thing that will remove it is clay bar. Total work to fix problem will run me about $400-500.
My question is what, if anything, should I do in regards to approaching the dealership with this claim. I have a very good relationship with them, but I am almost certain that it occurred while in their possession but can't really prove it other than that they had it for four days about a week ago. Anyone have any experience in dealing with a similar situation?
Pro
Joined: Oct 2009
Posts: 641
Likes: 2
From: MS & LA
Since you've determined with a high degree of certainty that this occurred at the dealership, I would bring this to the company's attention immediately using the same respectful approach that you used in asking us your question. Give your dealer the opportunity to investigate the matter and offer associated remedies.
I have found Porsche dealers to be especially willing to accommodate customers, so I would anticipate that your particular dealer will work to make this right.
Good luck and be sure to let us know the outcome.
I have found Porsche dealers to be especially willing to accommodate customers, so I would anticipate that your particular dealer will work to make this right.
Good luck and be sure to let us know the outcome.
Poseur
Rennlist Member
Rennlist Member
Joined: Nov 2005
Posts: 17,745
Likes: 301
From: Santa Barbara, CA
Whatever you do, use the most gentle stuff first! Let the company know that you discovered and suspect this happened in their care. Most likely it happened to more than one car.
I had a 1 year old Porsche repainted at the factory one time and they re-PAINTED it well, but there was overspray on it that led me to have to dealt with--and the guy who worked on it didn't know anything--unfortunately!
I had a 1 year old Porsche repainted at the factory one time and they re-PAINTED it well, but there was overspray on it that led me to have to dealt with--and the guy who worked on it didn't know anything--unfortunately!
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Thread Starter
Intermediate
Joined: May 2007
Posts: 27
Likes: 0
From: Nashville, TN
OK... after some further investigation, turns out dealer was not at fault. They had my car parked inside the whole time and they do not have an onsite body shop. They were very nice about my inquiry and checked with their mechanics to rule out anything that was going on in the shop. I have since found out that someone was painting with sprayer in the vicinity of car last week. Amazing how far overspray can travel... I was parked about 30-40 feet away. Paint residue matches with what they were using... so I will definitely be raising the issue with this person.
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Track Day
Joined: Jan 2008
Posts: 23
Likes: 0
From: Redmond, WA
denial - I had a similar thing many years. My wife parked my car near a fence manufacturer on a windy day they were spray painting black link fence. My car felt like sandpaper when she got home, fortunately it was only a few hours with a claybar to get it all off.
