MitchW

I posted this in the General Discussion forum, but thought I'd post it in my "home" forum as well since I know I rarely go to the General Discussion forum.

I know there are never-ending debates about radar detectors in this and other forums, and I wanted to let everyone know of my recent BAD experience with Escort. I have had an Escort 9500ix GPS-equipped detector for around a year and a half, and I purchased the extended 3 year warranty with it that is suppose to come with free updates. All has been well until Escort announced on its update site that they have added a feature to the 9500ix that detects what is called TSR, which basically eliminates false K-band signals from traffic sensors on highways in some regions. They noted that folks who bought units with certain serial numbers had to send them in for the update.

Here's the rub. They want $59.99 to perform the update even though I am covered under their extended warranty. It is my penalty for buying an early serial number unit. Needless to say, I am completely dissatisfied with Escort, who would not budge on this payment policy, and would suggest folks look elsewhere for a high end detector. Maybe I'm just being cheap, but what can I say, I expected much more from Escort as this is the 3rd or 4th detector I've purchased from them.

Land Jet

I have to agree with you since you paid for the extended warranty, plus you are a repeat customer. Makes no sense that they wouldn't take care of you. They will lose some sales from people seeing your post.

adam_

F-em.

Pay with an AMEX, charge it back, send AMEX the documents proving the upgrade is covered under the terms of the upgrade policy they sold you...easy

TT Gasman

Send a letter to the president of the company, bypass the middle men , you need someone who can make a decision.