Took the car (under CPO warranty) in for alarm malfunction. They found the micro-switch behind the stereo to be the problem. They say part not covered under CPO warranty. The CPO warranty brochure clearly states all switches covered i page 3.

http://www.porsche.com/filestore.asp...letype=default

The cost is about $150 and not why I am raising a concern. I am just curious if getting fair treatment.

TIA for any comments.
Sam

 

Doesn't seem fair to me if they put it in writing. Try calling the area service rep.

 

Hi Sam - Did the dealership say why this particular switch was not covered?

Given what the brochure said, it would seem cut and dry.

 

I will look into finding the person, thx.

No. They just say this specific part is not covered. I called Porsche NA and they promise to investigate but didn't promise anything. I agree the brochure seems to be very clear on covering all switches.

 

Do you have an aftermarket stereo?

 

I have been thru the same, what year was your car purchased under the CPO program? the CPO warranty became a real "bumper to bumper" as of Nov 2008. Get the part number of the part they say that the car needs and call PCNA (1-800-porsche), that's what I did and they discovered that the part was actually covered, the dealer later claimed that their computer system was not updated... At the end of the day I got good service but I had to fight the issue for about 3 weeks..

 

No...CDR220

 

Part # 996.645.106.00

dealer still thinks not covered. I will follow up with the Porsche NA.

Update: 4-6 weeks processing time. I will post the outcome.