CPO upset
08-08-2009, 07:53 PM
#31
Burning Brakes
08-08-2009, 10:19 PM
#32
Burning Brakes
Thread Starter
Thats is what I was thinking, I will just drop the car next week and let them fix it, I might be selling the DVs soon, vivdracing has a 35% return fee 
08-10-2009, 10:43 AM
#33
Nordschleife Master
Wow what a hassel to go through. Sure.. the dealer is going off the old CPO sheet... they saw an ability to cash in.
Glad PCNA got it worked out for you.
Glad PCNA got it worked out for you.
08-16-2009, 01:05 PM
#34
Drifting
Join Date: Feb 2006
Location: Elk Grove, California
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Vivid has a 35% return fee for a brand new part that's never been used? C'mon Dan...I realize there's some major hassle to putting a box back on the shelf what with the issue of "motion economy" and having to find the right bin....but to charge a customer 35% just because he/she decided not to use it or that it wasn't needed? That policy would seem to sort of negate all those good deals I see offered all the time. There can't be that many returns.....or maybe.....????
08-20-2009, 07:42 AM
#35
Burning Brakes
Thread Starter
Update 2
Yesterday I dropped the car off at the dealer for the repairs, the Service Manager took me into his office and apologized for my troubles, he offered to refund the money I had paid for the past service (that was supposed to be covered by CPO) but I asked him if he could use that money towards replacing the battery tray and other components that were rusty, we looked up the parts and they costed more than twice of what the dealer owed me, the service manager told me that they will give me the parts and replace everything for free (labor and parts) and in top of that they gave me a loaner vehicle (a brand new Audi A4 S-line). Overall they made a mistake, but they made up for it by providing a great service and making a customer very happy. 
