Many thanks to TPC for outstanding service re: my JRZs!!!!
#1
Racer
Thread Starter
Many thanks to TPC for outstanding service re: my JRZs!!!!
One of my JRZ shocks recently failed. I purchased the shocks from TPC ( http://www.tpcracing.us/ ) and, given the complexity of the JRZ design, I sent the shock back to TPC for the rebuild. TPC rebuilds shocks in-house. TPC determined that the cause of the failure was a faulty helper spring, which was not provided by TPC and was therefore not covered by the warranty. Nevertheless, TPC graciously agreed to repair the shock under warranty, at no cost to me. That my friends is quality customer service.
Tom Chen is TPC’s chief tech and he really knows Porsches. TPC is active on the Porsche racing circuit, and they use their racing experience as the testing ground for the consumer products that they sell. This is why I purchased my JRZs from TPC. TPC is a great shop to work with.
Regards,
Craig
Tom Chen is TPC’s chief tech and he really knows Porsches. TPC is active on the Porsche racing circuit, and they use their racing experience as the testing ground for the consumer products that they sell. This is why I purchased my JRZs from TPC. TPC is a great shop to work with.
Regards,
Craig