Stonewalled by PCNA "Customer Commitment"...
#16
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Originally Posted by RR
Why would you bring your in-warranty car to a shop other than a Porsche shop, especially one this new?
#17
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Originally Posted by RR
Why would you bring your in-warranty car to a shop other than a Porsche shop, especially one this new?
In my personal experience, my Porsche dealer technician (he's great) brings the car to a different shop with state of the art Hunter Alignment equipment.
BTW, I use 40 lb/ft on the sway nuts.
Before hitting the track this year, I'm going to install adjustable drop links. A loose sway or broken drop link is something I don't want to experience.
#18
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A proper alignment doesn't require state of the art equipment, it does make it a quicker job though. I helped my mechanic do an alignment with nothing more than strings and a camber gauge while at the track and the car was perfect afterwards. Much better than the alignment the "specialist" did with a Hunter rack. What is important is whatever equipment the tech is using be calibrated properly and the person be willing to take the neccesary time and effort to be precise.
#19
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Originally Posted by Holger B
I had the exact same issues and took it to the dealer for that reason. (I'm lucky as my dealer has a high-end Beissbarth machine and does a very good job with alignments.)
I'm in Palo Alto and planning to have my '04 GT3 (8500 miles) aligned. I have very low confidence in the authorized dealers, but see you have found one that is competent and would like to know which dealer it is.
Thanks in advance
#20
Originally Posted by db_gt3
Thanks for the replies guys, I think I'll try Fishman's route. Better to not be a hard ***. Even though I will never bring the car for service at the dealer I got it from. I figure if they are not pro-active enough to go through the suspension bolts upon delivery, why would they be any more thorough on anything else.
Perhaps I misread the posts where guys got reimbursed. Could be they all went to the dealer.
Perhaps I misread the posts where guys got reimbursed. Could be they all went to the dealer.
#21
Originally Posted by plima
Hello Holger,
I'm in Palo Alto and planning to have my '04 GT3 (8500 miles) aligned. I have very low confidence in the authorized dealers, but see you have found one that is competent and would like to know which dealer it is.
Thanks in advance
I'm in Palo Alto and planning to have my '04 GT3 (8500 miles) aligned. I have very low confidence in the authorized dealers, but see you have found one that is competent and would like to know which dealer it is.
Thanks in advance
#23
db,
My dealer delivered my car with extra alignment, provided an alignment sheet that verified that the car was 'within spec'. It drove like a pushing pig,wouldnt turn in and attempted to go airborne over every bump. But when the alignment was checked it was 'within spec'.
The GT3 is so adjustable, the alignment is an issue of personal driving style. The factory spec is too broad and fits ...almost nobody's style. Most owners bit the bullet and get the car aligned by a specialist, who has an understanding of what the customers wants. Best saving your PCNA bullets for a real issue. BTW, I don't think I've ever bought a car that came properly aligned, except the ones that had no alignment adjustments. Like my '01 TT.
Robin
My dealer delivered my car with extra alignment, provided an alignment sheet that verified that the car was 'within spec'. It drove like a pushing pig,wouldnt turn in and attempted to go airborne over every bump. But when the alignment was checked it was 'within spec'.
The GT3 is so adjustable, the alignment is an issue of personal driving style. The factory spec is too broad and fits ...almost nobody's style. Most owners bit the bullet and get the car aligned by a specialist, who has an understanding of what the customers wants. Best saving your PCNA bullets for a real issue. BTW, I don't think I've ever bought a car that came properly aligned, except the ones that had no alignment adjustments. Like my '01 TT.
Robin
#24
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Just a follow up note:
As most of you in L.A. know, Jhonson's does alignment "old school" without a machine. It takes about three hours and they do a great job. Car felt like it should when they got finished. It makes me feel at ease when Steve has a 993 cup car sitting in one of his bays having work done on it. A drop link bolt did loosen back up after a few hours driving but has since been corrected by the "good" dealer service tech. All is well and ready for the track. Once I go to MPSC's I will have Jhonson's install the shims if I feel like more negative camber is in order.
Thanks again,
-db
As most of you in L.A. know, Jhonson's does alignment "old school" without a machine. It takes about three hours and they do a great job. Car felt like it should when they got finished. It makes me feel at ease when Steve has a 993 cup car sitting in one of his bays having work done on it. A drop link bolt did loosen back up after a few hours driving but has since been corrected by the "good" dealer service tech. All is well and ready for the track. Once I go to MPSC's I will have Jhonson's install the shims if I feel like more negative camber is in order.
Thanks again,
-db
#25
Originally Posted by plima
Hello Holger,
I'm in Palo Alto and planning to have my '04 GT3 (8500 miles) aligned. I have very low confidence in the authorized dealers, but see you have found one that is competent and would like to know which dealer it is.
Thanks in advance
I'm in Palo Alto and planning to have my '04 GT3 (8500 miles) aligned. I have very low confidence in the authorized dealers, but see you have found one that is competent and would like to know which dealer it is.
Thanks in advance
http://www.tcdesignfab.com/
Tell him Bora sent you.
#30
Sorry, I didnt have time to read this thread but I got about a quarter of the way through it, where you mentioned your CSI survey. Car the dealership you bought the car from. Tell them the situation and that you will give them all zeros unless they reimburse you for the price of the alignment. I gaurantee they will accept those terms. Porsche pays dealership thousands of dollars a month in CSI bonus. One bad survey could drop them completely out of contention. Be sure you speak with the Sales Manager AND the General Manager.
To all the people bashing the dealerships doing alignments.... the tech is going to align your car to specs. If the factory specs are too conservative then you have to let them know thats how you feel and say that you want something more agressive.
To all the people bashing the dealerships doing alignments.... the tech is going to align your car to specs. If the factory specs are too conservative then you have to let them know thats how you feel and say that you want something more agressive.