mrwabam

Hello All,

I purchased a 2002 certified pre-owned 996 from a dealership a 3 weeks back and started noticing a couple of concerns.

First the car sometimes pops out of gear, it only happens with 2nd gear, only when I am not accelerating, and typically within 15 seconds of shifting to second in the first place. Has anyone had any experience with this issue? I searched the interenet and some other car forums (not porsche) said an issue like this could be due to a bent fork, or sync issues. Does that sound accuate?

Also, the oil pressure seems to fluctuate a lot is that normal? The check oil light never goes on, but it fluctuates from 2-5.

Any input would be appreciated,

-Tom

No HTwo O

Go to the dealership. You have the CPO. That's great. The 2nd gear pop-out is not uncommon. They will know what to do.

mrwabam

Thanks, I was worried what would be and what would not be covered by CPO.

Jon996

I just copied and pasted this from the CPO brochure I found. My dealer has been great as long as the item is on the list. And the most important (expensive) items seem to be!


ThePorsche Approved Limited Warranty offers full
peace of mind that in the unlikely event of your Porsche
developing a fault, the affected parts will be replaced or
repaired as required*** with no deductible. The warranty
coverage is limited to the following components:
• Engine: Engine block and all engine internal parts,
cylinder head(s) and valve assembly, oil cooler(s),
head gasket(s), manifolds, flywheel, chains/tensioner,
oil pan, oil pump, exhaust manifold, turbo charger,
clutch master and master and slave cylinders, and
all related engine seals and gaskets if related to
warranty repair.
•Transmission:Transmission case and differential
housing(s) and all their internal parts, clutch master
cylinder, clutch slave cylinder, torque converter, flex
plate, and all seals and gaskets.
•Drive Train: Torque tube, drive shaft assembly,
center bearing assembly, and drive axle with
constant velocity joints.
•Suspension & Steering: Steering wheel, rack and
pinion steering gear, power steering pump.
•Cooling System: Water pump, fan, thermostat,
radiator thermoswitch, and all related seals
and gaskets.
•Heating/Air Conditioning: Heater/air conditioning
regulation controls, a/c clutch, compressor,
condenser, evaporator, control unit for climate control.
•Fuel System: Fuel injectors, throttle valve housing,
air flow sensor, intake air distributor, intake manifold,
pressure regulator, temperature sensors, control
units, warm-up regulator, fuel distributor, fuel line,
air pump, and all related seals and gaskets.
•Electrical System: Fuel pump, oil temperature
sending unit, turbo charger water pump, alternator,
voltage regulator, starter, radiator fan switch,
ignition coil, ignition distributor, hall sensor, knock
sensor, distributor cap(s), rotor, ignition cables/
connectors, high beam switch, all electrical motors,
pumps, and all control units for the following factory
installed systems (if
equipped): Anti-Lock
Braking System,
supplemental restraint,
wiper/washer, intensive
headlight washer,
headlights, door lock, power
windows, rear wiper, rear
hatch release, spoiler,
cruise control, factory
alarm, Porsche Dynamic
all-wheel drive (Carrera 4),
limited slip differential (928),
tire pressure warning (928),
central information panel,
on-board computer, and
climate control.
•ABS Brake System
(if equipped): ABS wheel
sensors, control unit,
modulator, ABS
hydraulic pump.
•Supplemental Restraint
System (if equipped):
Air Bag control unit and
airbag sensor.
•Brake System: Master
cylinder, brake pressure
regulator, brake pressure
accumulator, brake booster.
Limitations.


The warranty does not cover:
•Batteries damaged
from storage
•Batteries damaged from
lack of use
•Tires damaged by
road hazard
•Tires damaged by
premature wear
•Parts that fail due to lack
of maintenance
• Normal wear and tear
• Cleaning and polishing
• Lubricants
•Air conditioner
refrigerant charge
•Glass Breakage
•Vehicles originating outside
of USA and Canada
•Unauthorized modifications
•Wheel balancing and tires
Validity.
For added convenience, your
Porsche Approved Limited
Warranty coverage is included
in the purchase price. Since
the warranty applies to the
vehicle rather than the owner,
it remains intact and can be
transferred with the private
selling of your Porsche.
Porsche Roadside Assistance.
Your Porsche Approved vehicle
also comes with Porsche Roadside
Assistance, an exclusive support
service that offers added security
when travelling at home or abroad.
In addition to breakdown, accident,
transport and recovery, the
program includes a range of other
coverage services. Please see
your dealer for more information.
Peace of mind.
With the added security that
comes with comprehensive
warranty cover, you can now
look forwardto many thousands
of miles of even greater driving
pleasure from your Porsche.
*** Warranty Coverage: Porsche Cars North
America will repair or replace with a new part
distributed by Porsche Cars North America,
at its sole option, any factory-installed part
that is faulty in material or workmanship under
normal use. Warranty repairs will be made
free of charge for parts and labor at an
authorized Porsche dealer.

Jon996

PS: Oil pressure fluctuation is normal. Mine runs 4-5 at 3000 RPM but drops to 2 or so at idle.

Barn996

Second gear popping out seems to be a 'known' problem with the 996s and your CPO should cover any work to remedy it. As mentioned, oil pressure can be affected by engine rpm, cold vs hot engine temps etc. Nice to know you are covered though.GL

buzztt

a lot of dealers have denied the 2nd gear popout issue is a fault and claim its due to the car being driven hard/badly so be prepared, you should search for 'second gear popout issue' you'll find a ton of info on it, one guy was starting a class action a little while ago but i think the dealer ended up fixing it

hopefully your dealer will do the honorable thing, being that you only got the car 3 weeks ago i really cant see them saying no, if you had owned it for a couple of years i suspect you would have a battle on your hands

fyi. only way to fix it is a tranny rebuild, costing anywhere from 6-10k

mrwabam

I'm interested to see how this works out. I'll keep everyone in the loop.

MechanicalEng

keep us posted

mrwabam

Just got a call from the dealer. He said their tech took it out, was able to replicate the issue. They think that something might be broken under the center console? Estimating cost at $200, and not covered via CPO.

I asked about the transmission, he said, we don't think it is that, but if it was that would be covered by the CPO.

Annoying, the dealership i bought the car from is in CT, I get the car serviced where i live in MA. Frustrating, as I'll have to pay the $200 myself as opposed to getting a CPO car that was not broken.

Dharn55

The are BSing you. There is nothing under the console that would cause it to pop out of gear. If the linkage is out of adjustment, or one of the plastic components is worn then it might be hard to get into gear, but once it is in gear it has nothing to do with popping out of gear. This is a problem internal to the trans. I would tell the dealer to "fix" the problem they see, and if the issue goes away, fine. But if it continues then they should credit the money and fix the trans.

SH || NC

^^^ What he said. I would ask for specifics. Don't feed them any suggestions.

And within just 3 weeks, I would get your salesman involved. Be like, WTF I just bought this car, got a CPO for peace of mind, and now this?

mrwabam

I'm gonna be calling the salesperson tomorrow once they give me an actual idea of what they think is wrong.

I'm beyond frustrated actually, maybe I just put too much faith in a car with a CPO thinking I wouldn't have to deal with this lasagna.

Since getting the car I've had to get a coil replaced (Covered by CPO), which the dealership was my fault for washing the car. They also needed to replace the coolant tank or something (also covered by the CPO).

In 3 weeks I've had to make 2 trips to a dealership and been without my car for 5+ days. Luckily it's a weekend car but still annoying as hell to have to go back and forth like this.

I've been debating selling it back to the dealer (most likely for a loss) and getting a different ride.

htny

you need to find a new dealer for service, saying its your fault that you washed the car on the coil pack job is just plain crazy

Macster

Salesman carries no weight at dealership. You have CPO. Speak directly with service manager or GM.

Mention CPO played a major factor in your decision to buy the car.

Remind the SM or GM that the dealership owes you a reaosonable degree of skill, care, and experience in diagnosing and servicing your car and you don't feel like you are getting that kind of service.

Mention you feel like you are a victim of fraud and if the dealership doesn't address your complaints to your satisfaction in a reasonable amount of time you'll feel compelled to file a consumer fraud complaint against the dealer.

For the tranny popping out of gear you have to be able to demo that symptom. Note when it occurs and under what circumstances and be able to reproduce it on demand.

Sincerely,

Macster.