Originally Posted by dallasboats

Ok, this was such a pain in the ***, I don't even feel like trying to summarize but here goes, I ordered the kit, removed my fabspeed, started the assembly of the KN product (assembly is overly difficult), noticed at about step 8 or 9 that a single but very specific bolt was missing that allowed the new unit to mount to the C clamp to the chassis of the KN, this bolt had special threading but otherwise looked like similar sized bolts. Once I realized this was a stopper, I noticed a few other parts down the line were missing too. I put everything away and called KN the next day. What do I get? A complete smartass on the phone, he asked what parts were missing as if it wasn't likely. I told him the bolt was easy to identify but that some of the multiples of parts missing were not because the parts list was difficult to interpret. His words, "the kit is not difficult, maybe you should get someone else more mechanical to install it." I was complaining about the instruction set and the fact the parts were not clearly identified. Anyways, once I listed off about three items, he stopped me and questioned for my receipt. He indicated it was hightly unusual to be missing so many parts and offered no apology just wanted the receipt. He then indicated he would send a new complete parts bag (there are a lot of small parts) upon receiving confirmation I'd paid for the KN unit.

Next day arrival of parts, I'm pleased until I open the new parts bag, begin to start again, and notice the first specific bolt I mentioned was missing again. All of the other parts were there. I called them back. This time spoke to a different person that was very apologetic and pleasant. She offered to overnight the missing bolt again and seemed very sincere. I told her I'd go to the local Autozone and try to buy the bolt myself as I was tired of having my car disassembled. I found the bolt with the special threading that finally allowed the C clamp to be mounted.

The rest of the kit was a joke, use this piece of metal hangar here, drill this hole, hang another piece of cheap metal, etc. The overall impression of the kit is, it works and it works better than the fabspeed. It has a bunch of unfinished parts and the assembley is overly complicated but I still like the results. KN, I have no idea how they survive with service such as that. The tech, I hope he get's some manners before he insults others, I'm still in disbelief he insulted my intelligence and then was wrong again. What a JOKE>

Oh yea, forgot to mention, I'm an ex process engineer..........................