PSS10 Troubles
03-21-2010, 12:15 AM
#91
Rennlist Member
thanks i will sleep tonight
steve
03-21-2010, 05:01 PM
#92
Bought mine from Performance paid fair price no screws through bottom of adjustment ****. I don't have words for how much I like the ride height and ride. After 4 wheel alignment have them set at 3f 4r firm but very absorbent.
Mark
Mark
03-22-2010, 10:51 PM
#93
Burning Brakes
Thread Starter
Bilstein has sent a new set of front shocks. They should be here tomorrow morning and this saga will be over. Amazon called and stated the set originally came from http://www.worldpac.com. They are a wholesaler of auto parts. After all of this I hold Bilstein responsible and not Amazon. I believe Amazon was caught in the middle. The only down fall for Amazon is they need to do their homework in regards to what is covered by a warranty and what is not. Bilstein's claim is the products were damaged by the supplier of the shipper. At this point I don't give a s--t. I just want my car back togther!
03-22-2010, 11:01 PM
#94
Rennlist Member
Good going. I know you will have your CLEAN ride on the road soon. You will also be really good at front suspension instal! Oh, is Boulder Bob going to help again?
03-22-2010, 11:11 PM
#95
Rennlist Member
the set originally came from http://www.worldpac.com. They are a wholesaler of auto parts.
So....................be assured anything Worldpac sells IS authorized by Bilstein. We used to buy all the RSR struts from them for the track cars, as they pretty much carried the full catalog, not just the street parts.
03-22-2010, 11:13 PM
#96
Burning Brakes
Thread Starter
I think I have it covered this time. I hate to keep bothering him. I need to reserve his help for the engine drop when I decide to do it
03-22-2010, 11:32 PM
#97
Technical Guru
Rennlist Member
Rennlist Member
03-22-2010, 11:54 PM
#98
Apparently KW didn't say anything until there was a BMW forum buzz about their problems. But KW did respond. And I'm guessing Bilstein will, at least in warranties.
03-23-2010, 07:18 AM
#99
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Larpy, I also bought PSS-10's from Amazon, a couple days after you posted about your order. The ***** look ok (no bolt showing through) and the rest of the shocks are ok, too. I'm trying to figure out how to proceed. I already installed the fronts but haven't even had the car on the road. (New baby Elena has distracted me from these kind of projects.) 
I was thinking to return them to Amazon, since Bilstein is unlikely to honor the warranty. But it sounds like Bilstein did work something out with you. Am I correct? How did that go?
I looked at the pre-installation picture of the kit you posted on the "ARE THESE PSS10's FOR REAL??" thread and you can clearly see the bolt on one of the adjustment ***** in that picture. There's no way that's to spec, and there's no way that happened during shipping. I'm betting Bilstein QC is crap, and that this is an issue only because warranty claims through Amazon are sketchy.
I was thinking to return them to Amazon, since Bilstein is unlikely to honor the warranty. But it sounds like Bilstein did work something out with you. Am I correct? How did that go?
I looked at the pre-installation picture of the kit you posted on the "ARE THESE PSS10's FOR REAL??" thread and you can clearly see the bolt on one of the adjustment ***** in that picture. There's no way that's to spec, and there's no way that happened during shipping. I'm betting Bilstein QC is crap, and that this is an issue only because warranty claims through Amazon are sketchy.
03-23-2010, 09:30 AM
#100
Rennlist Member
Larpy, I also bought PSS-10's from Amazon, a couple days after you posted about your order. The ***** look ok (no bolt showing through) and the rest of the shocks are ok, too. I'm trying to figure out how to proceed. I already installed the fronts but haven't even had the car on the road. (New baby Elena has distracted me from these kind of projects.)
I was thinking to return them to Amazon, since Bilstein is unlikely to honor the warranty. But it sounds like Bilstein did work something out with you. Am I correct? How did that go?
I looked at the pre-installation picture of the kit you posted on the "ARE THESE PSS10's FOR REAL??" thread and you can clearly see the bolt on one of the adjustment ***** in that picture. There's no way that's to spec, and there's no way that happened during shipping. I'm betting Bilstein QC is crap, and that this is an issue only because warranty claims through Amazon are sketchy.
I was thinking to return them to Amazon, since Bilstein is unlikely to honor the warranty. But it sounds like Bilstein did work something out with you. Am I correct? How did that go?
I looked at the pre-installation picture of the kit you posted on the "ARE THESE PSS10's FOR REAL??" thread and you can clearly see the bolt on one of the adjustment ***** in that picture. There's no way that's to spec, and there's no way that happened during shipping. I'm betting Bilstein QC is crap, and that this is an issue only because warranty claims through Amazon are sketchy.
03-23-2010, 12:19 PM
#101
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I don't expect Bilstein to replace them before they are broken. I want to make sure they'll stand behind them after they're broken. That's where sourcing them from Amazon is questionable.
03-23-2010, 05:37 PM
#102
Burning Brakes
Thread Starter
Larpy, I also bought PSS-10's from Amazon, a couple days after you posted about your order. The ***** look ok (no bolt showing through) and the rest of the shocks are ok, too. I'm trying to figure out how to proceed. I already installed the fronts but haven't even had the car on the road. (New baby Elena has distracted me from these kind of projects.)
I was thinking to return them to Amazon, since Bilstein is unlikely to honor the warranty. But it sounds like Bilstein did work something out with you. Am I correct? How did that go?
I looked at the pre-installation picture of the kit you posted on the "ARE THESE PSS10's FOR REAL??" thread and you can clearly see the bolt on one of the adjustment ***** in that picture. There's no way that's to spec, and there's no way that happened during shipping. I'm betting Bilstein QC is crap, and that this is an issue only because warranty claims through Amazon are sketchy.
I was thinking to return them to Amazon, since Bilstein is unlikely to honor the warranty. But it sounds like Bilstein did work something out with you. Am I correct? How did that go?
I looked at the pre-installation picture of the kit you posted on the "ARE THESE PSS10's FOR REAL??" thread and you can clearly see the bolt on one of the adjustment ***** in that picture. There's no way that's to spec, and there's no way that happened during shipping. I'm betting Bilstein QC is crap, and that this is an issue only because warranty claims through Amazon are sketchy.
PM Sent
03-25-2010, 12:33 PM
#105
