Porsche certified does not mean D%CK
#31
Originally Posted by nile13
Alex, you would not believe just how short term that thinking really is. It _literally_ does not extend beyond the point when the customer walks out the door. I've seen it from inside for a year at a pretty fancy Audi dealership... it's hard to fathom. If I ever finish the book about this... here, read a chapter: http://www.mikest.com/cars/audi60.doc
One pesky comment on the first two paragraphs to help you avoid the editor sneer...... Early adaptors should be Early adopters. Also, Standard fair should be Standard fare.
Let us know when the book is done....... I love to see the psychology of selling.
#32
Steve, If you happened to buy from a MA dealer, you may have recourse. MA is an incredibly consumercentric state and the AG's office as well as the state office of consumer protection do not take kindly to dealers sticking it to their customers. It's one thing to get a bad deal it's quite another to intentionally decieve a buyer. Intent and the actual representations made by the dealer could make a substantial difference here. Document what you can and get representation. Sorry to hear of this crappy situation.
#33
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Originally Posted by Scott C
Great story, BTW..... I would have pegged David as a sociopath.
One pesky comment on the first two paragraphs to help you avoid the editor sneer...... Early adaptors should be Early adopters. Also, Standard fair should be Standard fare.
Let us know when the book is done....... I love to see the psychology of selling.
One pesky comment on the first two paragraphs to help you avoid the editor sneer...... Early adaptors should be Early adopters. Also, Standard fair should be Standard fare.
Let us know when the book is done....... I love to see the psychology of selling.
This is completely unedited. I write mostly on the planes flying accross Atlantic, so there's limited time and unlimited booz :-)
The book will have 121 chapters - a number of cars I've sold in 8.5 months. I did this stint to hone my sales skills. Just 1-2 pages for each customer. Plus some editorial comments once in a while. Do you think someone would be interested in reading that?
#34
I know I would buy a copy. I think if you positioned it as the psychology of buying, it would do well.
I recommend a book by the guy who owns the Tasca Ford dealerships in R.I/Mass area. I think his name is Bob Tasca.
The book is called "You will be Satisfied". It chronicles the reason unhappy buyers return cars and break deals. It is a quick read and enternaining. Mostly set in the '70s & '80s. It talks about how a girl returned a Mustang citing mechanical issues but the root cause of her anxiety was she did not like the color. She was pressured into buying the one on the lot and not waiting for the desired car.
Good stuff......... Good luck with the book and sign me up for one.
Scott
I recommend a book by the guy who owns the Tasca Ford dealerships in R.I/Mass area. I think his name is Bob Tasca.
The book is called "You will be Satisfied". It chronicles the reason unhappy buyers return cars and break deals. It is a quick read and enternaining. Mostly set in the '70s & '80s. It talks about how a girl returned a Mustang citing mechanical issues but the root cause of her anxiety was she did not like the color. She was pressured into buying the one on the lot and not waiting for the desired car.
Good stuff......... Good luck with the book and sign me up for one.
Scott
#36
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Thanks, gents!
I will try to find that book, Scott. I usually recommend that people read Remar Sutton's "Don't get taken every time" as a good book on buying anything. Although the longer I live the more I understand that the best deal is not the one where the least money was spent, but where both parties walk away satisfied.
I will try to find that book, Scott. I usually recommend that people read Remar Sutton's "Don't get taken every time" as a good book on buying anything. Although the longer I live the more I understand that the best deal is not the one where the least money was spent, but where both parties walk away satisfied.
#37
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Originally Posted by nile13
...the best deal is not the one where the least money was spent, but where both parties walk away satisfied.
#38
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Hi all, I dropped the car off yesterday and headed fro Nantucket Isalnd for a week. The dealer assures me that when I return the car will be mint and the price was/is reduced. As I was looking for a "driver" and not a collector I told them I did not mind a "ding". Stay tuned. Cheers
BTW=my Suburban drives great on sand! any listers on ACK this week?
Steve
BTW=my Suburban drives great on sand! any listers on ACK this week?
Steve