Side Window Corrosion
09-25-2004, 02:16 PM
#16
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OK. So everyone wants a copy of this bulletin issued by Porsche in 1995 and Flying Finn has volunteered to email all.
The bulletin only covers corrosion damage to the front and rear windows NOT the rear SIDE windows.
From what has alreadt been posted, I can see plenty of folks have a problem with corrosion bubbles on the side window black TRIM. Whereas my problem is corrosion on the BODY creeping out from under the side of this trim and the rubber seal. The car body paint has lifted right at the edge of the trim revealing the galvanising - only just visible, but obviously worse under the trim and rubber glass seal.
HAS ANYONE ELSE EXPERIENCED CORROSION ON THE BODY ADJACENT TO THE REAR SIDE WINDOW BLACK TRIM? If so I'd like to hear from you.
Jo
The bulletin only covers corrosion damage to the front and rear windows NOT the rear SIDE windows.
From what has alreadt been posted, I can see plenty of folks have a problem with corrosion bubbles on the side window black TRIM. Whereas my problem is corrosion on the BODY creeping out from under the side of this trim and the rubber seal. The car body paint has lifted right at the edge of the trim revealing the galvanising - only just visible, but obviously worse under the trim and rubber glass seal.
HAS ANYONE ELSE EXPERIENCED CORROSION ON THE BODY ADJACENT TO THE REAR SIDE WINDOW BLACK TRIM? If so I'd like to hear from you.
Jo
12-05-2004, 08:11 PM
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12-06-2004, 01:43 AM
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12-06-2004, 03:09 AM
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12-06-2004, 12:39 PM
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Per the "ongoing dispute"..........I would assume this is with respect to corrosion warranty.
Good luck with that......PCNA denied my request for assist on front A-pillar corrosion though the issue is documented in more than one TSB (front/rear windscreen)........not 'perforated completely through' was one of the reasons given.
Good luck with that......PCNA denied my request for assist on front A-pillar corrosion though the issue is documented in more than one TSB (front/rear windscreen)........not 'perforated completely through' was one of the reasons given.
12-06-2004, 05:28 PM
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12-07-2004, 05:26 AM
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GreggT
Yes this is an ongoing warranty dispute lasting 5 months. I have written a letter of complaint to the Managing Director of Porsche Cars UK and will post full update details when - and if, I get a response.
Certainly in the UK, and in my experience, Porsche's warranty and so called 'Goodwill Programme' are not worth the paper they are written on!
My personal experience has been that Maserati for one are only too keen to bend over backwards to prise long standing Porsche enthuisiasts away from Porsche by way of demonstrating superb customer satisfaction practices and real goodwill (they offered to lend me a 4200 coupe whilst my car was stuck in the dealers for 5 weeks - without a loan car).
Look out Porsche. You won't be able to trade on your past reputation and racing experience without the input for much longer!
Jo
Yes this is an ongoing warranty dispute lasting 5 months. I have written a letter of complaint to the Managing Director of Porsche Cars UK and will post full update details when - and if, I get a response.
Certainly in the UK, and in my experience, Porsche's warranty and so called 'Goodwill Programme' are not worth the paper they are written on!
My personal experience has been that Maserati for one are only too keen to bend over backwards to prise long standing Porsche enthuisiasts away from Porsche by way of demonstrating superb customer satisfaction practices and real goodwill (they offered to lend me a 4200 coupe whilst my car was stuck in the dealers for 5 weeks - without a loan car).
Look out Porsche. You won't be able to trade on your past reputation and racing experience without the input for much longer!
Jo
12-07-2004, 08:10 AM
#27
Burning Brakes
Jo,
Of course we are all sorry to hear about your dispute with Porsche but hey we are only hearing one side of the argument. I'm not surprise Maserati are bending over backwards - generally their product isn't as reliable as Porsche. I've had fantastic service and response from Ford and recently had to spend out on my 993 (hydraulic tappets replaced after 50,000 miles) but I wouldn't be without it. Drive and enjoy, no car is perfect I guess.
PJC
Of course we are all sorry to hear about your dispute with Porsche but hey we are only hearing one side of the argument. I'm not surprise Maserati are bending over backwards - generally their product isn't as reliable as Porsche. I've had fantastic service and response from Ford and recently had to spend out on my 993 (hydraulic tappets replaced after 50,000 miles) but I wouldn't be without it. Drive and enjoy, no car is perfect I guess.
PJC
12-07-2004, 08:39 AM
#28
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Graig, Chris,
Done...
BTW Jo,
I had couple tiny bubbles on side window trim (not rear windows, but door windows) and like you said, Porsche doesn't cover those since they are not "part of body" as in cases of rear or front windshield corrosion where it's actually body that rusts.
However, good thing is those window frames aren't that big of a deal to fix.
Done...
BTW Jo,
I had couple tiny bubbles on side window trim (not rear windows, but door windows) and like you said, Porsche doesn't cover those since they are not "part of body" as in cases of rear or front windshield corrosion where it's actually body that rusts.
However, good thing is those window frames aren't that big of a deal to fix.
12-07-2004, 02:16 PM
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pjc
I am not knocking the product - just the organisation representing the customer support in the UK.
As for the "other side of the dispute" you have not even heard my side of the dispute - are you a lawyer by any chance? I have previously only posted the facts and events as they happened. My claim was fully supported by the bodyshop manager at my OPC, who all along has stated that he did not see that I should have to pay to correct the problem - whatever the cause.
My dispute is with Porsche Cars UK not my OPC and is entirely centred round the length of time it took them (not the OPC) to make a decision (5 months). At the end of this period when the dealer demonstrated (at my cost) that the corrosion problem was caused by a manufacturing assembly error - that did not come under the terms of their corrosion warranty (little does) they then went on to take another 4 weeks before declining to rectify the fault under their so called 'Goodwill Programme' (whilst the car was stuck at the OPC with its window out).
Yes next time pjc I will still purchase a Porsche (others may not) but it won't be from their OPC network. I certainly didn't receive the reassurance and back up I thought I would by paying the premium price for an 'Approved OPC Car'. Next time I will go to an independent specialist who has worked hard to gain a good reputation and has no intention of throwing it all away by operating the delay tactics of 'mess the customer around long enough and they're sure to go away'.
One person in the UK contacted me regarding a similar fault he has experienced with his car. He contacted the well known independant responsible for the car and they immediately responded and accepted responsiblity for the defect and are rectifying the fault, at their cost, and without delay.
The point of posts such as mine are to make others aware so that they might not make the same mistakes. If more people complained about things instead of just accepting poor service then perhaps the deterioration in customer service and satisfaction might be halted. Whatever happened to "the customers alway right" policy? Greed for profit took over - thats what.
Jo
I am not knocking the product - just the organisation representing the customer support in the UK.
As for the "other side of the dispute" you have not even heard my side of the dispute - are you a lawyer by any chance? I have previously only posted the facts and events as they happened. My claim was fully supported by the bodyshop manager at my OPC, who all along has stated that he did not see that I should have to pay to correct the problem - whatever the cause.
My dispute is with Porsche Cars UK not my OPC and is entirely centred round the length of time it took them (not the OPC) to make a decision (5 months). At the end of this period when the dealer demonstrated (at my cost) that the corrosion problem was caused by a manufacturing assembly error - that did not come under the terms of their corrosion warranty (little does) they then went on to take another 4 weeks before declining to rectify the fault under their so called 'Goodwill Programme' (whilst the car was stuck at the OPC with its window out).
Yes next time pjc I will still purchase a Porsche (others may not) but it won't be from their OPC network. I certainly didn't receive the reassurance and back up I thought I would by paying the premium price for an 'Approved OPC Car'. Next time I will go to an independent specialist who has worked hard to gain a good reputation and has no intention of throwing it all away by operating the delay tactics of 'mess the customer around long enough and they're sure to go away'.
One person in the UK contacted me regarding a similar fault he has experienced with his car. He contacted the well known independant responsible for the car and they immediately responded and accepted responsiblity for the defect and are rectifying the fault, at their cost, and without delay.
The point of posts such as mine are to make others aware so that they might not make the same mistakes. If more people complained about things instead of just accepting poor service then perhaps the deterioration in customer service and satisfaction might be halted. Whatever happened to "the customers alway right" policy? Greed for profit took over - thats what.
Jo
