Hey Dealers- Care for your customers
03-04-2024, 08:32 PM
#61
Race Car
Thread Starter
The whole dealer experience since 2021 has really sucked. Big time. The laziness, the behavior, the arrogance, the lack of knowledge, the simple focus on the almighty dollar and nothing else. It's f* pathetic. I'm not really a Mustang guy but some of those people are true enthusiasts and care about motoring. Porsche needs to totally revamp their dealer network.
03-04-2024, 08:54 PM
#63
The first challenge is getting one, the second is getting it serviced at the dealership. I was told by an SA that all "premium" car dealers are the same, "not our problem once it is out the door."
03-05-2024, 09:09 AM
#64
@chance6 I will get my 911 very soon and its my first one so I don't have any previous experience and/or after purchase experience but I can tell you that I was amazed about the lack of knowledge with my SA during the investigation I was doing to purchase one... I had even asked about a specific color (Ice Grey) that on the computer screen looks white and whether they have a car with this color in the dealership so I can take a look.. They said NO... when I walk out on the show room there was an Ice Grey Panamera right there outside his office!!!! and he didn't know.... The issue is that these cars sell themselves and there is no need for an SA.. they are just sitting there taking orders...
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Icegrill (03-05-2024)
03-05-2024, 10:57 AM
#65
Rennlist Member
I've had the opposite problem, the local dealer to me (Porsche of Halifax) gets very few allocations so they tend to go to the few lucky ones who have already been buying cars for years there however they are honest and the service department is the best service ive had anywhere. I had to buy my current car from across the country at the Calgary dealer, they were very good to deal with but clearly not local and my first 911 was bought from Ottawa, also excellet service but not local. I have zero complains with the service at any of them, I just wish the Halifax dealer would get more allocations as they are serving 4 provinces.
03-05-2024, 07:45 PM
#66
Race Car
Thread Starter
@chance6 I will get my 911 very soon and its my first one so I don't have any previous experience and/or after purchase experience but I can tell you that I was amazed about the lack of knowledge with my SA during the investigation I was doing to purchase one... I had even asked about a specific color (Ice Grey) that on the computer screen looks white and whether they have a car with this color in the dealership so I can take a look.. They said NO... when I walk out on the show room there was an Ice Grey Panamera right there outside his office!!!! and he didn't know.... The issue is that these cars sell themselves and there is no need for an SA.. they are just sitting there taking orders...