buxs

TL;DR
Sept 2021: Placed request to buy C2S with my local Porsche Dealer.
Dec 2021: Ordered a Macan-GTS from the same dealer
Apr 2022: Macan-GTS delivered.
Oct 2022: Getting antsy with crickets instead of allocations, started emailing PCNA and PCGermany
Jan 2023: Get an allocation from PCNA, which I request to be sent to my local dealer
Jan 2023: Said dealer creates a purchase order with ADM + PPF/Cermaic + Perpaid Service


Story Time:
I was keen on getting a 911 after visiting the Barber Motorsports Track in Alabama (a birthday gift for my wife). So, I did the simplest possible thing and approached my local Porsche Dealer in September of 2021 with a request to purchase a C2S as I wanted a manual and RWD. He mentioned about the wait and I was fine with it. We discussed pricing and he said MSRP only, no negotiation. I accepted the terms and put down my deposit. We needed another car, since our X5 diesel was breaking down, so I approached the same dealer and put in a request to purchase a Macan-GTS, which arrived in April of 2022. All good till now.

I get a phone call in May 2022, saying that they have my allocation, but I have to wait till the configurator rolls over, since I had a 2023 model. I can't wait for the moment and the day it rolls over I send in my Porsche code and make an appointment to finalize everything in person. The day before the appointment I discover that the allocation is for a C4S and since I wanted a RWD, I turn him down.

Now begins the hard wait, where I keep following up with my dealer, but nothing! Come October and I see a Nick Murray video, which mentions that all of the allocations are current till the end of 2021. This pushes all of the wrong buttons. I call dealers all over the country. I start calling PCNA and get nowhere. Then, I start emailing anyone I can find related to either PCNA or PCGermany. Eventually, I find someone who is sympathetic to my case. We are at November 2022 now. They tell me to wait, which I do for the next 2 months and then eventually, revive the chain again as I see allocations pouring forth on rennlist. This time I am furious. However, PCNA comes through and grants me an allocation. It is a GTS, which I am happy to take. They ask me which dealer I want to work with and without hesitation I answer my local dealer (Terrible Mistake!!!)

I provide my Porsche code and the when I see the Purchase Order, it has an ADM, a Ceramic/PPF and a Prepaid Service line. I tell my advisor firmly that I am not going to be paying those items, since they were never mentioned once in my 16 months of interactions and more importantly, they never got me an allocation for 16 months. My advisor tells me this is the state of the market and he would understand if I walked away from the deal. I am pissed as hell at this point. I did all of the leg work to earn my allocation and he wants to take it away and give it to one of the other customers in line. The story does not have an ending, since it is an ongoing saga, but the audacity of this level of ****ty-ness, has left me stupefied.

Two questions:
a. How would you rate the dealer's actions on a scale of 1-5, with 5 being 'Excellent' and '1' being 'Ultra-****ty'
b. What would you do? Keep in mind, he is still holding my allocation hostage

Discuss

(PS: No names yet!)

Staffie Guy

A. based upon what you reiterated, a silly question
B. Call PCNA and try and get the allocation shifted over to another dealer.

aggie57

This, although not sure it'd be successful given how PCNA ignores the whole ADM thing.

toph4242

I would absolutely send your precise interaction back to PCNA and specifically the person who GAVE YOU the allocation. I would demand it be moved to another dealer, or at least demand that PCNA follow up with the person you are working with.
Have you escalated to the Dealer manager yet? Then go to the General Manager of the ownership group... you got an allocation and allowed this dealership to be the ones handling it for you... so in my mind, I'm totally with you on being upset and feeling like they don't have a right to do that. Id write a letter to the BBB once this is all resolved. Thats really S***ty

I would be furious too and would spend any and all time necessary to make sure they don't get away with it.
I had no idea that PCNA gave allocations directly to customers that go to them, so good work on your part... now just stay on top of it and email/call whoever you need to at this point.

Quikag

a. 1.
b. Escalate at your dealer and if no quick resolution, push hard to get allocation moved to a pre-vetted dealer that won't pull this horsesh*t.

I firmly believe the market is going to turn in the next 1-2 years and dealers will be wanting buyers. A sh*t list needs to be created so we all know which dealers in each state to avoid like the plague.

meyecul

Not surprised really. The issue with this particular circumstance is actually pretty simple. You originally had your dealer place you on an order / wait list for an msrp allocation (which many dealers are of course happy to do). The complication here came when you were able to get PCNA to grant you an allocation vs. the dealer giving you one they were issued. You see, the dealer never intended to fill the msrp allocation to you “until” their adm wait list and market was exhausted (most every dealer has two lists, adm willing and msrp). So instead they decided to get creative with all the add on goodies to your deal to make up for it. They would probably rather you walk away so they can put their full adm on that allocation to someone else waiting. Sad state of business practices but very likely what went down here.

John Mclane

Greedy dealers, nothing new but aggravating. They keep making the case to direct sales.
Ask for escalation with PCNA. Several executives have public emails on their website press section, some actually reply.

Or just go shop elsewhere, not that the dealer or VW would care. If Mclaren got their s**t together, I would not be buying Porsches anymore.

detansinn

You're going to be RennList folk hero for getting an allocation directly via PCNA. That's an impressive accomplishment.

With regards to the dealer, escalate to the GM. Don't waste time with the SA. You've bought a Macan GTS from them. You're a proven customer that has "gone all the way". The SA is the one doing you wrong here and the suggestion that you can walk just gives them another allocation to mark-up and sell. Yeah, it's crap.

I wouldn't name names -- focus on your resolution versus public vengeance. It also leaves your options open for resolving or settling this. Good luck.

CubsFan1

As hard as this would be, I would walk away. Imho, it’s not worth the fight or energy for a car. There are better dealers out there. You might not get first in line but your experience will be different. These new profit models evolved with the market and it sucks. Good luck, time is short and too much to enjoy. You’ll find a car!

kim9701

Can PCNA change to a different dealer?

Drew46

I would reach out the GM/owner of the dealership and let them know that this is not their allocation but yours and you are happy to call PNCA and have them move it to another dealer. Just the fact that you have a relationship with a PNCA rep that resulted in your sourcing your own allocation should get their attention.

drcollie

PCNA doesn’t care. The Dealer is an Independent Operator.

The Dealer is the Customer of PCNA.

You are the Customer of the Dealer.

So many people fail to realize this and think they can escalate their case going to the Mother Ship. It doesn’t work like that.

The buck stops with the General Manager of the Dealership.

toph4242

I think in 99.9% of cases we would all agree with you. This one is for sure a case I've never heard of where PCNA gives an allocation and allows you to select which dealership. If that is the case as the OP states, then he 100% should be going back to the PCNA rep and demand his allocation be moved or that PCNA demand the dealer honor the original MSRP deal.

pitt911

I'll go to the person that gave you the allocation and ask them to switch it around to another dealer
but before you do that talk to a couple of dealers through email and document that they are willing to handle it for you
depends on your location , I might be able to help, you can send me a private message

Shogunade

Wow. The stealership straight up jacked you. IDK how you could even be civil to this SA. I would literally yell at this mutant in front of everyone in the showroom. This is appalling. I mean there's no way the GM wasn't involved in this either, right?

Maybe you're wary getting your initial hookup involved cause it'd be just another favor to ask? I don’t see any recourse, or like others said go to PCNA directly and try to change the dealership handling this allocation as it is a special situation.

Good luck. Keep us posted.