Patton250

So the last tune I used on my last turbo S was M engineering. I can’t seem to get a hold of those folks anymore via cell phone. Being able to get them for customer support was the main reason I paid double the money what the average tune cost. Dealing with them was awesome. I suppose they’re really busy nowadays so they can’t do that anymore.

What are you guys using? I really want something that’s easy to load and remove and most importantly has incredible customer support.

HOTCHKIS

You can give Champion Motorsports a call in Pompano Beach. They're affiliated with Champion Porsche. They have a 100hp GIAC tune. You can make arrangements and stay in a hotel overnight. It's about a 300 mile ride

Patton250

thanks man. I’ll check them out this week. I was beginning to think no one was going to answer my question. I thought for sure there was at least a half a dozen tunes other members here have had.

Angryinch

Try ByDesign Sam

Kinetic1

https://flat6motorsports.com/

These guys aren't to far from you. They deal with M Engineering and have other tuning products.

Patton250

what’s interesting is I’m going to be in Sanford tomorrow. Maybe I should swing by and talk to these folks. Thanks man.

Calbenzo

What is the problem with the M-Engineering tune?

KBS911

I have a GIAC tune on my 22 TTS. Friend has same car, just different color, but with a recent M Engineering tune. Our Dragy times are identical to the hundreth of a second. This is my first tuned car. I wonder what the real delta is in different manufacturer's tune. They all seem to produce very similar results.

Patton250

Absolutely nothing. I had a great experience with them with my first turbo S. I’ve just reached out to them for five times now and haven’t heard back from them. The biggest reason why I went with them the first time was for the easy access and communication and support. That seems to have gone away. I’m not mad about it. It’s just causing me to look for different options to see if I can find those extremely important to me benefits elsewhere.

M Engineering

Hey guys,

Sorry to hear that you have had trouble reaching out to us. That is not like us. We take our customer service and communication very seriously. I will look into this further and address this internally. We are available during business hours 9am-6pm M-F. You can reach us at 949.444.2150 or 754.200.1123 or info@m-engineering.us. You can always reach out to us via PM here as well.

-Charles@M

M Engineering

We PM'd the OP directly here and his text messages were going to a disconnected texting line. If you guys for any reason need to text me, you can do that at 754.200.1405.
We strive to reply to all messages within 24 hours during the business week, although ideally we get back to you right away or pick up first try if I'm not deep on dyno session

-Charles@M

cavemanmoore

What is a "GIAC tune"?

Patton250

so check this out. I remember this company when I had my first turbo S. These guys have an excellent website with all kinds of exciting goodies that money spending fanatics like us would love to buy. However, I remember calling them back then and I’ve tried calling them now. I’ve tried calling these folks no less than six times and they never one time ever answer the phone. Never. That’s after pressing 1 for sales and they don’t answer the phone. So if they won’t answer the phone to sell you expensive crap I doubt very seriously they’re going to answer the phone to give you technical support on your expensive crap. What a freaking disappointment.
I will never understand why so many companies absolutely destroy capitalism. They also destroy the one of the most important professions in the world. Sales.

NigelPlays

I have zero issues with contacting M Engineering via email. Adjustments are sent within 24 hours.

M Engineering

Great chatting with you OP, thank you for the continued support all these years!

-Charles@M