What would you do in this situation…
#1
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On August 20th I emailed my SA asking if my build had locked as a few members here had indicated that their lock dates were pushed back. I wanted to change the exterior color to Shark Blue after seeing a larger sample. I was sent an email back stating that the build was locked and no other changes could be made. I also inquired about my TYD email as I hadn’t received it as of that time. I got no response regarding TYd access.
On September 20th I emailed Porsche NA with my commission number and asked about not getting my TYD information. On September 21st I received my TYD access from Porsche he and it said my Freeze date milestone was reached on September 17th. This means I could have made the change on August 20th.
I contacted the sales manager at my dealer and he reached out to Porsche and then acknowledged that I could have made the change when I asked. He reached out to the regional rep to see if the exterior color only could be changed on the build at this point because of the miscommunication. The short answer was no, but there may be the possibility of swapping allocations for something that locks at a future time.
I’m still waiting to hear back. My initial delivery date has changed from October to December with my current allocation. I’m debating on whether I should just stick with my current allocation as the chip shortages, delays, etc may create an even longer delay if I swap out. TYD is showing 61 days to delivery as of now with my current commission. So it basically comes down to taking delivery of the sure thing or waiting for the unknown. FWIW, I’m in the Northeast and I probably won’t use the car much during the winter months.
Just curious as to what others would do in this situation.
On September 20th I emailed Porsche NA with my commission number and asked about not getting my TYD information. On September 21st I received my TYD access from Porsche he and it said my Freeze date milestone was reached on September 17th. This means I could have made the change on August 20th.
I contacted the sales manager at my dealer and he reached out to Porsche and then acknowledged that I could have made the change when I asked. He reached out to the regional rep to see if the exterior color only could be changed on the build at this point because of the miscommunication. The short answer was no, but there may be the possibility of swapping allocations for something that locks at a future time.
I’m still waiting to hear back. My initial delivery date has changed from October to December with my current allocation. I’m debating on whether I should just stick with my current allocation as the chip shortages, delays, etc may create an even longer delay if I swap out. TYD is showing 61 days to delivery as of now with my current commission. So it basically comes down to taking delivery of the sure thing or waiting for the unknown. FWIW, I’m in the Northeast and I probably won’t use the car much during the winter months.
Just curious as to what others would do in this situation.
#2
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On August 20th I emailed my SA asking if my build had locked as a few members here had indicated that their lock dates were pushed back. I wanted to change the exterior color to Shark Blue after seeing a larger sample. I was sent an email back stating that the build was locked and no other changes could be made. I also inquired about my TYD email as I hadn’t received it as of that time. I got no response regarding TYd access.
On September 20th I emailed Porsche NA with my commission number and asked about not getting my TYD information. On September 21st I received my TYD access from Porsche he and it said my Freeze date milestone was reached on September 17th. This means I could have made the change on August 20th.
I contacted the sales manager at my dealer and he reached out to Porsche and then acknowledged that I could have made the change when I asked. He reached out to the regional rep to see if the exterior color only could be changed on the build at this point because of the miscommunication. The short answer was no, but there may be the possibility of swapping allocations for something that locks at a future time.
I’m still waiting to hear back. My initial delivery date has changed from October to December with my current allocation. I’m debating on whether I should just stick with my current allocation as the chip shortages, delays, etc may create an even longer delay if I swap out. TYD is showing 61 days to delivery as of now with my current commission. So it basically comes down to taking delivery of the sure thing or waiting for the unknown. FWIW, I’m in the Northeast and I probably won’t use the car much during the winter months.
Just curious as to what others would do in this situation.
On September 20th I emailed Porsche NA with my commission number and asked about not getting my TYD information. On September 21st I received my TYD access from Porsche he and it said my Freeze date milestone was reached on September 17th. This means I could have made the change on August 20th.
I contacted the sales manager at my dealer and he reached out to Porsche and then acknowledged that I could have made the change when I asked. He reached out to the regional rep to see if the exterior color only could be changed on the build at this point because of the miscommunication. The short answer was no, but there may be the possibility of swapping allocations for something that locks at a future time.
I’m still waiting to hear back. My initial delivery date has changed from October to December with my current allocation. I’m debating on whether I should just stick with my current allocation as the chip shortages, delays, etc may create an even longer delay if I swap out. TYD is showing 61 days to delivery as of now with my current commission. So it basically comes down to taking delivery of the sure thing or waiting for the unknown. FWIW, I’m in the Northeast and I probably won’t use the car much during the winter months.
Just curious as to what others would do in this situation.
If they aren’t able to make the shift by the time of delivery - I’d see how you like the car in person and make the call whether to take delivery or pass it on for another allocation. You could be waiting a year for the new allocation to be assigned, built and finally delivered.
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Steve 96C4S (10-03-2021)
#3
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talk to GM , the car is locked already so the ship already sailed
tell him/her you will assess situation at the time of car's arrival at dealership.If you fall in love , you will take delivery, if not they can sell it
meanwhile , GM need to continue working on new allocation for you , which probably will be at the earliest spring delivery or may be later , so you can make up your mind when the new allocation is available ,
they can hold the open allocation till delivery of current car , and depending on your decision you can take or they sell to someone to configure .The new allocation probably will not lock till early 2022
win for both
tell him/her you will assess situation at the time of car's arrival at dealership.If you fall in love , you will take delivery, if not they can sell it
meanwhile , GM need to continue working on new allocation for you , which probably will be at the earliest spring delivery or may be later , so you can make up your mind when the new allocation is available ,
they can hold the open allocation till delivery of current car , and depending on your decision you can take or they sell to someone to configure .The new allocation probably will not lock till early 2022
win for both
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#4
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talk to GM , the car is locked already so the ship already sailed
tell him/her you will assess situation at the time of car's arrival at dealership.If you fall in love , you will take delivery, if not they can sell it
meanwhile , GM need to continue working on new allocation for you , which probably will be at the earliest spring delivery or may be later , so you can make up your mind when the new allocation is available ,
they can hold the open allocation till delivery of current car , and depending on your decision you can take or they sell to someone to configure .The new allocation probably will not lock till early 2022
win for both
tell him/her you will assess situation at the time of car's arrival at dealership.If you fall in love , you will take delivery, if not they can sell it
meanwhile , GM need to continue working on new allocation for you , which probably will be at the earliest spring delivery or may be later , so you can make up your mind when the new allocation is available ,
they can hold the open allocation till delivery of current car , and depending on your decision you can take or they sell to someone to configure .The new allocation probably will not lock till early 2022
win for both
Exactly this ^. The only thing I’d add is that you should request (read: demand) a discount from the dealer if you end up taking the chalk (its not the color you wanted) OR the shark blue (for the delay they’ve caused you). What they did was a serious customer service failure. Despite of all of your diligence, their outright negligect and failure to confirm basic data caused this saga, not you.
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Vancouverdoc (10-07-2021)
#5
Three Wheelin'
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I can tell you from experience that the dealer was telling you the truth. The online information is accurate only for non PTS cars. For PTS cars, the online information is incorrect. It is highly likely that the PTS lock date was a month earlier. PTS cars have different lock schedules due to the custom paint and the configurator does not account for that. Even if you get another PTS allocation and want to change the color, you will see that the online information will give you one lock date, but the dealer will give you a different date. It has to do with the PTS.
#6
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I can tell you from experience that the dealer was telling you the truth. The online information is accurate only for non PTS cars. For PTS cars, the online information is incorrect. It is highly likely that the PTS lock date was a month earlier. PTS cars have different lock schedules due to the custom paint and the configurator does not account for that. Even if you get another PTS allocation and want to change the color, you will see that the online information will give you one lock date, but the dealer will give you a different date. It has to do with the PTS.
#7
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Exactly this ^. The only thing I’d add is that you should request (read: demand) a discount from the dealer if you end up taking the chalk (its not the color you wanted) OR the shark blue (for the delay they’ve caused you). What they did was a serious customer service failure. Despite of all of your diligence, their outright negligect and failure to confirm basic data caused this saga, not you.
I think the dealer was being lazy about changing the order and told him no.....regardless he should get a discount on either car....my advice is get the color you want....
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#8
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It was once the color he wanted, initially at least, but once he changed his mind… chalk was no longer the color he “wanted.” People are allowed to change their minds about their build as many times as they want before their build locks.
Last edited by Esquiire; 10-07-2021 at 01:42 PM. Reason: Spelling
#9
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take what they give you, and get the car you want. You're not going to get it when promised in either case!
#10
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He also told me that he will have a better idea when my Touring allocation will be available in November when they get their next set. I was hoping to spend some time with the TTS before the Touring came in to figure out which one to keep and if I am going to trade the TTS back. Obviously going with the new allocation will push the two closer together. I think the market will still be favorable if I choose to get out of the TTS when the Touring arrives if I go that route. Or, if I'm willing to gamble, keep both and hope the appreciation of the Touring offsets the depreciation of the TTS,
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Steve 96C4S (10-07-2021)
#11
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That I know. The Sales Manager said that he's still waiting to hear from Porsche about the new allocation, as the original order can't be changed.
He also told me that he will have a better idea when my Touring allocation will be available in November when they get their next set. I was hoping to spend some time with the TTS before the Touring came in to figure out which one to keep and if I am going to trade the TTS back. Obviously going with the new allocation will push the two closer together. I think the market will still be favorable if I choose to get out of the TTS when the Touring arrives if I go that route. Or, if I'm willing to gamble, keep both and hope the appreciation of the Touring offsets the depreciation of the TTS,
He also told me that he will have a better idea when my Touring allocation will be available in November when they get their next set. I was hoping to spend some time with the TTS before the Touring came in to figure out which one to keep and if I am going to trade the TTS back. Obviously going with the new allocation will push the two closer together. I think the market will still be favorable if I choose to get out of the TTS when the Touring arrives if I go that route. Or, if I'm willing to gamble, keep both and hope the appreciation of the Touring offsets the depreciation of the TTS,
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Steve 96C4S (10-08-2021)
#12
Race Car
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talk to GM , the car is locked already so the ship already sailed
tell him/her you will assess situation at the time of car's arrival at dealership.If you fall in love , you will take delivery, if not they can sell it
meanwhile , GM need to continue working on new allocation for you , which probably will be at the earliest spring delivery or may be later , so you can make up your mind when the new allocation is available ,
they can hold the open allocation till delivery of current car , and depending on your decision you can take or they sell to someone to configure .The new allocation probably will not lock till early 2022
win for both
tell him/her you will assess situation at the time of car's arrival at dealership.If you fall in love , you will take delivery, if not they can sell it
meanwhile , GM need to continue working on new allocation for you , which probably will be at the earliest spring delivery or may be later , so you can make up your mind when the new allocation is available ,
they can hold the open allocation till delivery of current car , and depending on your decision you can take or they sell to someone to configure .The new allocation probably will not lock till early 2022
win for both