Scratches on wheels from tire change - what to expect from insurance?
#1
Scratches on wheels from tire change - what to expect from insurance?
Went to get 4 new Super Sports in a local Costco tire shop -- and my 20" Carrera Classics apparently proved too much for their skill
Not a catastrophe, true, but the wheels were basically pristine and now 3 (!!!) of them are scratched and dented. The shop ppl have admitted the issue and filed a claim, my question is what I can reasonably ask for? 3 new wheels are probably a non-starter; I would imagine they might pay for a restoration job, but how should I handle it? The 991 is my daily driver and I don't keep a spare set of wheels on hand. Should I go through Porsche dealer? Directly to a reputable shop?
FWIW I am in north DFW and my go-to dealer is Porsche of Plano.
Not a catastrophe, true, but the wheels were basically pristine and now 3 (!!!) of them are scratched and dented. The shop ppl have admitted the issue and filed a claim, my question is what I can reasonably ask for? 3 new wheels are probably a non-starter; I would imagine they might pay for a restoration job, but how should I handle it? The 991 is my daily driver and I don't keep a spare set of wheels on hand. Should I go through Porsche dealer? Directly to a reputable shop?
FWIW I am in north DFW and my go-to dealer is Porsche of Plano.
#2
Check the wheel enhancement cost for restoration, figure shipping cost, mount, remount cost. Tell the costoco store you want to have them fixed and you want to put in a claim for the cost.
PS dont take a good car to these kinds of places, you should have - go to porsche of plano
PS dont take a good car to these kinds of places, you should have - go to porsche of plano
#3
(3) new wheels is absolutely what you should demand in this situation. I have some experience with this and if a shop damages a wheel, a replacement is absolutely within reason. The shop is hoping you don't demand this. Costco is a big company and can afford to do the right thing.
The bottomline is that nobody twisted the shop's arm to work on your car. They easily could have told you they didn't feel comfortable handling the installation for your vehicle. It is 100% on them to replace you wheels and please do not settle for anything less.
The bottomline is that nobody twisted the shop's arm to work on your car. They easily could have told you they didn't feel comfortable handling the installation for your vehicle. It is 100% on them to replace you wheels and please do not settle for anything less.
#4
Hmm - so should I:
1. Tell the insurance co. I want my local Porsche dealer to handle the repairs.
2. Bring the car in and get dealer's quote for 3 new wheels
3. If this proves to be unworkable, get their quote for restoration
4. Have the insurance company approve the quote and pay
5. Let dealer handle the repairs, providing me with a service loaner for the duration
I was just wondering if people have been in that situation before and what snags to expect.
You could say I learned my lesson now... in half-hearted defense, they did an excellent job for me on a Mercedes SUV just a few months ago. 'Course those wheels weren't super-wide and tires super-low profile...
1. Tell the insurance co. I want my local Porsche dealer to handle the repairs.
2. Bring the car in and get dealer's quote for 3 new wheels
3. If this proves to be unworkable, get their quote for restoration
4. Have the insurance company approve the quote and pay
5. Let dealer handle the repairs, providing me with a service loaner for the duration
I was just wondering if people have been in that situation before and what snags to expect.
PS dont take a good car to these kinds of places, you should have - go to porsche of plano
#7
Three Wheelin'
Joined: Dec 2012
Posts: 1,398
Likes: 13
From: Marco Island , FL --- Red River Valley, midwest
Touch ups ?
Really ? Those are nicks and gouges.
Would you settle for your Porsche to be sold to you this way ? From the factory ?
In today's world of 'corporate' b.s. , to just 'settle' for something repaired or touched up when one brings in a high dollar, premium sports car is a system of methodology gone awry.
Get them either professionally restored or replaced new. Nothing else matters. Nothing less should be expected, condoned, nor accepted.
NOTHING.
Really ? Those are nicks and gouges.
Would you settle for your Porsche to be sold to you this way ? From the factory ?
In today's world of 'corporate' b.s. , to just 'settle' for something repaired or touched up when one brings in a high dollar, premium sports car is a system of methodology gone awry.
Get them either professionally restored or replaced new. Nothing else matters. Nothing less should be expected, condoned, nor accepted.
NOTHING.
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#10
NTB gouged the crap out of one of my wheels. I had no recourse either, because they would only patch a Z-rated tire "off the books." Shady, I know.
Anyway I took it to a wheel refinishing joint and $150 later it's like new. I may get all 4 redone to refresh them, at some point.
Anyway I took it to a wheel refinishing joint and $150 later it's like new. I may get all 4 redone to refresh them, at some point.
#11
I used to be in DFW too. Porsche of Plano won't harm your wheels, but I used to use RAC Performance in Carrollton for this kind of task.
The labor was reasonable and they know how to take care of high end cars. Never had a wheel problem there. In fact, they handled my wheel refinishing.
The labor was reasonable and they know how to take care of high end cars. Never had a wheel problem there. In fact, they handled my wheel refinishing.
#13
Touch ups ?
Really ? Those are nicks and gouges.
Would you settle for your Porsche to be sold to you this way ? From the factory ?
In today's world of 'corporate' b.s. , to just 'settle' for something repaired or touched up when one brings in a high dollar, premium sports car is a system of methodology gone awry.
Get them either professionally restored or replaced new. Nothing else matters. Nothing less should be expected, condoned, nor accepted.
NOTHING.
Really ? Those are nicks and gouges.
Would you settle for your Porsche to be sold to you this way ? From the factory ?
In today's world of 'corporate' b.s. , to just 'settle' for something repaired or touched up when one brings in a high dollar, premium sports car is a system of methodology gone awry.
Get them either professionally restored or replaced new. Nothing else matters. Nothing less should be expected, condoned, nor accepted.
NOTHING.
#14
Demand touch-less equipment.
Corghi Master Code or Hunter Revolution
For the record we have the Corghi Master Code
NOT JUST HUNTER OR NOT JUST CORGHI, IT HAS TO BE THE MASTER CODE OR THE REVOLUTION (Just like a Turbo, it's the model that matters )
We used to own two but tried a Hunter but ended up selling it and keeping the Corghi Master code because the Hunter was taking up space.
Corghi Master Code or Hunter Revolution
For the record we have the Corghi Master Code
NOT JUST HUNTER OR NOT JUST CORGHI, IT HAS TO BE THE MASTER CODE OR THE REVOLUTION (Just like a Turbo, it's the model that matters )
We used to own two but tried a Hunter but ended up selling it and keeping the Corghi Master code because the Hunter was taking up space.
Last edited by Wheel Dynamics; 06-14-2017 at 10:27 PM. Reason: update
#15
Max,
I'd go with your option #5.
With the limited amount of damage, new rims is really out of the picture. A good repair will be impossible to detect at a cost of a few hundred dollars. The dealer will have an outside vendor do the work. Bring it in in the morning, pick it up in the evening.
I'd go with your option #5.
With the limited amount of damage, new rims is really out of the picture. A good repair will be impossible to detect at a cost of a few hundred dollars. The dealer will have an outside vendor do the work. Bring it in in the morning, pick it up in the evening.