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Oil changes/My dealer's dirty little secret!!!Edited
Edit: I suppose this could have been a genuine filter. Just didn't look or fit like the new one. Back to our regularly scheduled programming...
After seeing all the discussion about DIY vs $400 dealership oil changes, I have some news for you about what you can expect for your awesome factory supported, genuine Porsche engineered parts oil change.
Until now, I had all my maintenance and service performed by one of the dealerships in my city. Well imagine my surprise, when I pulled out the oil filter from the cannister and saw this:
As you can see, the filter the dealership had installed was a "genuine" aftermarket Mahle branded filter which looks nothing like the Porsche genuine filter shown at the left. To make matters worse, despite the filter having the same part number, the holes in the top and bottom of the filter are much larger than the holes in the genuine filter. Typically the holes are just big enough to engage with resistance into the bottom of the filter cannister and to the lid of the cannister. In this case the filter wasn't held onto either side.
So, for those of you that think that the dealership is the best place to get your oil changed, maybe it's time to rethink it, especially if you live where I do and service your car at this prestigious dealership.
Oh, and yes, I e-mailed a picture of the filter to the service manager and he replied that the filter "is the correct part number for my vehicle"!
I use the Mahle brand for my oil changes sometimes. It is the exact same filter as OEM so this is not really an aftermarket filter. I am surprise that they do not use OEM name branded at the dealer for you oil change. This is likely just so they can save themselves money.
Changed my own oil for decades, but now just let the dealer do it. Got around your problem by supplying my own oil and oil filter. Dealer doesn't mind and I save a few $$'s.
As you can see, the filter the dealership had installed was a "genuine" aftermarket Mahle branded filter which looks nothing like the Porsche genuine filter shown at the left. To make matters worse, despite the filter having the same part number, the holes in the top and bottom of the filter are much larger than the holes in the genuine filter. Typically the holes are just big enough to engage with resistance into the bottom of the filter cannister and to the lid of the cannister. In this case the filter wasn't held onto either side.
Needless panic...
The "Porsche" filter on the left is unused. If you take it out after it's been installed and run, it will look the same as the one on the right, holes and all.
Needless panic...
The "Porsche" filter on the left is unused. If you take it out after it's been installed and run, it will look the same as the one on the right, holes and all.
Correct, Mahle and Mann make OEM Porsche filters....
What Bossboy stated is correct. The used cartridge will have a larger hole once you remove it. The dealer did nothing wrong, unless you consider $400 to be excessive.