Melting Rear Windscreen rubber
10-28-2017, 03:07 AM
#31
3rd Gear
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When I spoke with a representative from Porsche Cars North America (PCNA) last November I was told they didn’t have a recall for this particular defect. I was also informed they received several complaints on the matter from Pcar owners throughout the USA. He directed me to a specific rep at the Porsche Dealer of my choice. I drove the car to the dealership, two managers inspected my car and agreed to replace the front and rear windshield, including the seals under warranty with a free loaner vehicle. Have you reached out to Porsche China Headquarters?
10-29-2017, 11:39 PM
#33
Hi,
I’ve got a 2015 991 GTS and have the same issue on both front and rear windscreens. I live in Hong Kong. Dealer has been helpful so far but Porsche (China) refuses to have the windscreens and seal repaired under warranty.
For those who experienced the same problem, is there any official reply (email or letter) from Porsche NA regarding this “known” issue?
I’m trying to gather more cases and ask Porsche China why they have a different standard and quality of service from the rest of the world.
Many thanks in advance.
I’ve got a 2015 991 GTS and have the same issue on both front and rear windscreens. I live in Hong Kong. Dealer has been helpful so far but Porsche (China) refuses to have the windscreens and seal repaired under warranty.
For those who experienced the same problem, is there any official reply (email or letter) from Porsche NA regarding this “known” issue?
I’m trying to gather more cases and ask Porsche China why they have a different standard and quality of service from the rest of the world.
Many thanks in advance.
I have complained to the service manager about this issue last year. His response? Porsche used environmental friendly products that could cause the issue. There's no service memo regarding to the issue and warranty would not cover it. Anyway, I have switched to another window cleaner to clean all the windows and have been extra careful around the sealing areas.
10-30-2017, 12:43 PM
#34
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When I spoke with a representative from Porsche Cars North America (PCNA) last November I was told they didn’t have a recall for this particular defect. I was also informed they received several complaints on the matter from Pcar owners throughout the USA. He directed me to a specific rep at the Porsche Dealer of my choice. I drove the car to the dealership, two managers inspected my car and agreed to replace the front and rear windshield, including the seals under warranty with a free loaner vehicle. Have you reached out to Porsche China Headquarters?
10-30-2017, 01:15 PM
#35
The “black gooey stuff” is the rubber seal breaking down. I was also perplexed by this since my car is more of a garage queen, and I only wash and detail my car. The dealership recommended I switch to a different wash soap. What was also strange is I use my Master Blaster Blower to air dry and blow the water out of the nooks and crannies, so the water doesn’t sit on the seals for too long. I’m happy to report it’s been about one year since the issue was addressed, (windshield, rear window and seals replaced) without any recurrence. I must also add I was using the same wash soap on two other cars without any issues or windshield weatherstripping breaking down.
04-22-2018, 03:42 PM
#36
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Windshield seal
Just want to add to this thread.
My detailer noticed the windshield issue few weeks ago(both front and back) on my total garage queen ‘16 911 GTS. He said he’s seen a few 911s with the same issue. I took it to my local dealer and after going back and forth with the mothership, they decided to replace both windshields. My SA told me Porsche claimed they had never encountered this issue before. In any case, it’s a clear manufacturer’s defect. I wish Porsche would man up and stop playing this coy game.
My detailer noticed the windshield issue few weeks ago(both front and back) on my total garage queen ‘16 911 GTS. He said he’s seen a few 911s with the same issue. I took it to my local dealer and after going back and forth with the mothership, they decided to replace both windshields. My SA told me Porsche claimed they had never encountered this issue before. In any case, it’s a clear manufacturer’s defect. I wish Porsche would man up and stop playing this coy game.
01-12-2019, 02:22 AM
#37
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I picked up my car this morning and must add the windshield and rear window were replaced flawlessly. I asked that the car not be washed, so please forgive the appearance. If you have an issue with the rubber seals breaking down around the glass it can't hurt to call your SA. In closing, Porsche does not have a recall for this problem. Next of my list, window tinting, again. Good luck.
BTW: Here are the item numbers if anyone is interested.
1. 991-541-911-06 Windshield
2. 9A7-955-609-00 Adhesive Film
3. 991-545-911-00 Rear Window
BTW: Here are the item numbers if anyone is interested.
1. 991-541-911-06 Windshield
2. 9A7-955-609-00 Adhesive Film
3. 991-545-911-00 Rear Window
01-12-2019, 11:19 AM
#38
Hi, I’m changing the front windshield due to rubber melting, may I know whether the interior back view mirror needs to be detached from the old front glass and then put on to the new replacement windshield? Or the new replacement windshield would also come with the new back view mirror attached? Thanks.
04-17-2019, 08:25 PM
#40
Just wanted to bump this as my 2014 991 50th has this issue with the rear glass seal turning to goo in the corners
I took a close look at my front windshield and no goo, only the rear glass. Did anyone else have this issue in just the rear area and the front windshield seal was ok? Can't predict the future but wanted to see if I might get lucky and my goo issue just stays confined to the rear glass, or if my front windshield is going to follow suit
I took a close look at my front windshield and no goo, only the rear glass. Did anyone else have this issue in just the rear area and the front windshield seal was ok? Can't predict the future but wanted to see if I might get lucky and my goo issue just stays confined to the rear glass, or if my front windshield is going to follow suit
04-17-2019, 09:04 PM
#41
Three Wheelin'
Just wanted to bump this as my 2014 991 50th has this issue with the rear glass seal turning to goo in the corners
I took a close look at my front windshield and no goo, only the rear glass. Did anyone else have this issue in just the rear area and the front windshield seal was ok? Can't predict the future but wanted to see if I might get lucky and my goo issue just stays confined to the rear glass, or if my front windshield is going to follow suit
I took a close look at my front windshield and no goo, only the rear glass. Did anyone else have this issue in just the rear area and the front windshield seal was ok? Can't predict the future but wanted to see if I might get lucky and my goo issue just stays confined to the rear glass, or if my front windshield is going to follow suit
04-18-2019, 12:58 PM
#42
Thanks. To your knowledge was the issue fixed? Must have been seals they used in production and then switched from? Want to be sure if I replace the glass, that this issue won't come back and bite me again otherwise I would be tempted to just leave it as is.... just trying to cast a wide net
04-18-2019, 01:05 PM
#43
Burning Brakes
Knock On Wood I have no issues with front or rear glass seals or goop. My car was blessed by the pope on the production line .
PS putting mine up for sale next week
PS putting mine up for sale next week
09-11-2019, 09:39 PM
#44
Intermediate
2016 C2S bought CPO in Jan 2019. I have been following this as my rear window has the adhesive issue. Took to local dealership and has taken six weeks to get an answer. Service manager said warranty claim was denied and quoted me $10k to replace the rear glass and adhesives. He said they have never seen the problem. Getting really frustrated with this whole process. Going to take it to the dealership that sold it to me to see if they can do anything about this.
09-12-2019, 12:51 PM
#45
2016 C2S bought CPO in Jan 2019. I have been following this as my rear window has the adhesive issue. Took to local dealership and has taken six weeks to get an answer. Service manager said warranty claim was denied and quoted me $10k to replace the rear glass and adhesives. He said they have never seen the problem. Getting really frustrated with this whole process. Going to take it to the dealership that sold it to me to see if they can do anything about this.