rc77

After taking my 991 to the dealership, the put a light (but long and visible) scratch in the trim within the center console. They did a detail on the car and said they got it out but it's still there.

Anyone have any luck getting a light scratch out of this trim?

ENCT

Tell them to replace it.

Porsche_nuts

Yup, they caused the damage - they gotta replace it. Don't let them get away with anything until you are satisfied.

Needsdecaf

Agreed, have them replace.

Dangelus

Only option is to replace.

Geiss

Funny how that happens, every time I used to take my Mercedes to the dealer, Id find a scratch on the interior trim. Makes you wonder how they can be so careless. *almost* looks deliberate.

R_Rated

One of the main reasons I moved on from Jaguar.... The dealer dropped something on my windshield and cracked it. They stepped up and replaced.

During the replacement they cut through the beautiful leather on the dash. Very nice, soft, high end leather. The cut was just above 10:00 on the steering wheel in perfect sight when driving. They again agreed to "fix"... instead they sanded it down and spray painted. The white stitching was off color and the previously soft, even leather now have an inconsistent and rough texture. Plus you could still see where the damage was albeit muted a bit. Dealer (Scott Jaguar in Charlotte) stated it was fixed and they would never use spray paint. Interesting how the overspray got on a new windshield when the car had not left the dealer since replacement since they would never use spray paint! After they got caught in that lie they reverted to not being responsible since the windshield repair people were subcontracted.

Moral of the story is that your dealer had a chance to fix. If it could have been fixed they would have done it. At this point any additional attempts could make it and the parts around it look worse in effort to hide the damage. They should replace at this juncture. If they don't then find a new dealer - or indy since your dealer will have demonstrated that they prefer to cover up and hide their mistakes and not stand behind their work.

vjd3

Jaguar service in general and Jag USA customer support is awful. Not surprised at all.

Agree on replacing the trim part, ask nicely, if they say no, up it to the zone representative.

Porscheforever

The surface is fixable, but it's difficult to match the original color. I would use liquid ceramic compound (maybe a greyish type instead of white/cream) and polisher.

PF

LexVan

Now's your chance to get it replaced with an exterior-to-color, if you choose.

And NEVER let a dealership "detail" your car. Never.

R_Rated

You don't like drive through car washes and harsh chemicals designed to strip a finish and get grime off as fast as possible?

GiuseppeM

+1

I can't stand the face they give me "you don't want us to wash the car?!? But it's free!!!"

Needsdecaf

I'm not one of "those people" who expects everything, but I have to say that your answer makes it look like they're doing him a favor in replacing it. I don't see it that way. They damaged his car while it was in the shop, and they need to fix. No different than if someone backed another car into it...they are responsible to fix the damage while in their possession.

Needsdecaf

Most car buyers, even those of high end marques, are not as "detail oriented" (pun intended) as we are. Several local dealerships near me (BMW, Audi) offer free Saturday car washes for life. Just stop in on a Saturday and they will run it through the wash bay. People love it.

My division president bought a black Lexus. He was so happy to show it to me. All I could see was that it was covered in swirls and holograms. I pointed out one or two and he's like "what are you looking at"? This is a smart guy that I respect the hell out of. But to him, it's just not something he sees.

rc77

Thanks everyone for the comments and suggestions. The dealership has said that they will replace the trim and have ordered the replacement part. I'll comment back once I see it in the car.

Thanks again