Warranty Claim Denied; any suggestions
10-30-2015, 03:51 PM
#16
Drifting
10-30-2015, 05:21 PM
#17
Instructor
Join Date: Jun 2009
Location: San Diego
Posts: 172
Likes: 0
Received 0 Likes
on
0 Posts
Your warranty is with PCNA, not the dealer. Dealer does not decide what work is warranty or not; PCNA does. The dealer only performs the work that PCNA authorizes. So you're suing the wrong entity.
I surprised the dealer didn't go ahead and just replace the $200 part for you since they screwed up previously and you lost use of your car for several weeks as a result.
I surprised the dealer didn't go ahead and just replace the $200 part for you since they screwed up previously and you lost use of your car for several weeks as a result.
10-30-2015, 05:32 PM
#18
Amen to that STG991 - Porsche dealers in our area could care less about customer loyalty and building long-term relationships with customers. I have tried 6 different times to buy various 911's from my local dealer and I always get a far better deal going to more distant dealers! I am not unreasonable in the discounts that I try to negotiate; at 5 - 7% off, I would have bought all 6 new cars from them! I always give them first shot, but the management of the local dealership could care less! What I really enjoy is when they tell me that they are way down the list on allocations - perhaps if they were nicer to potential customers in their area, they would sell more cars and earn larger allocations! Hey guys, there is a cause and effect here!!!
10-30-2015, 07:34 PM
#20
First of all I want to thank everyone. Despite having several people noting that I am wasting my time, and possibly this isn't even a warranty issue, I still appreciate all of the different perspectives and feel good about having posted this. That being said, I believe the wisest course of action would be to meet in person with the PCNA rep that decided against honoring the warranty. I'm going to post a picture shortly since a few people have asked
10-30-2015, 11:49 PM
#22
It just boggles the mind the logic here...let's see, spend $200 (truly less as cost is a fraction) to make a customer that spent 140K on your product happy, or give them the stiff arm and make them unhappy.
It's exactly the reason I don't buy BMWs due to a similar issue in about 1991. and I have purchased how many cars since 1991?
It's exactly the reason I don't buy BMWs due to a similar issue in about 1991. and I have purchased how many cars since 1991?
10-31-2015, 10:18 AM
#24
Three Wheelin'
Yep. I'm still awaiting word from Porsche on my windshield gasket that is "melting" in one certain area. Mind you, there are others on this board whose car suffer from the same. They (PCNA) don't immediately warranty such because some cleaning agent may have been used on the car to cause such. Of course, how could it ever be a bad seal? It's all on the owner. Makes me livid.
10-31-2015, 11:24 AM
#25
Nordschleife Master
Yep. I'm still awaiting word from Porsche on my windshield gasket that is "melting" in one certain area. Mind you, there are others on this board whose car suffer from the same. They (PCNA) don't immediately warranty such because some cleaning agent may have been used on the car to cause such. Of course, how could it ever be a bad seal? It's all on the owner. Makes me livid.
10-31-2015, 12:07 PM
#26
Banned
This is not good. My gut tells me that the "regional manager" has zero awareness about this issue and your situation. He's not sitting at hiss desk presiding over warrantee claims and stamping 'NOT APPROVED' If Corporate has denied your claim and the dealers hands are tied, have that conversation with the regional manager. Usually those guys have rose up in the Porsche world because they are logical business men. Guarantee the RM hasn't been exposed to this and if you bring it to his attention with a professional approach I'm sure he will help you with a resolution.
Start the conversation off with "I'm sure this issue has not been brought to your attention but as a loyal customer I thought you should know how xyz dealership has performed in addressing this issue"
If I were the RM I would want to know.
Start the conversation off with "I'm sure this issue has not been brought to your attention but as a loyal customer I thought you should know how xyz dealership has performed in addressing this issue"
If I were the RM I would want to know.
10-31-2015, 12:16 PM
#27
Those pop-in ABS air scoops can and will crack if someone pulls on them incorrectly in an attempt to remove them. Perhaps somewhere along the line some person tugged on yours.
While you can sue anyone for anything, you have to prove that the part was defective in order to prevail. How do you intend to do that? I've been to Small Claims so many times I can't count. Just because you feel wronged does not make it a winnable case. Courts run on facts, not moral righteousness. I don't think you have a case, personally.
You can glue up an ABS crack to where you will never see it. Remove the scoop, glue and clamp, when dry put it back in. If you do it right it will be invisible.
While you can sue anyone for anything, you have to prove that the part was defective in order to prevail. How do you intend to do that? I've been to Small Claims so many times I can't count. Just because you feel wronged does not make it a winnable case. Courts run on facts, not moral righteousness. I don't think you have a case, personally.
You can glue up an ABS crack to where you will never see it. Remove the scoop, glue and clamp, when dry put it back in. If you do it right it will be invisible.
Lawsuits? Just sad.
10-31-2015, 12:16 PM
#28
Small Claims Court would be a waste of time. You would have to prove that the crack was caused by a defective part, which will be a tough challenge for you. Porsche could simply state that in their opinion the damage was caused by the impact of a stone.
In gray areas like this, you have to depend on Porsche "good will". As a four decade Porsche owner, my experience is that if you have established a good relationship with your dealer, then they will be your advocate to Porsche, and chances are that it would be covered.
Let me suggest a compromise. Agree to pay for the labor but request that Porsche provide the replacement part at no charge to you.
In gray areas like this, you have to depend on Porsche "good will". As a four decade Porsche owner, my experience is that if you have established a good relationship with your dealer, then they will be your advocate to Porsche, and chances are that it would be covered.
Let me suggest a compromise. Agree to pay for the labor but request that Porsche provide the replacement part at no charge to you.
10-31-2015, 12:59 PM
#29
Racer
Verinnal I'm in NY and would like to know the dealer. There is one in my area in LI I will no longer go to due to them scratching my old 997. They denied they did it. Exhausted fighting with them. Gave up and no longer use them.
10-31-2015, 01:22 PM
#30
Nordschleife Master