MingusDew

Scott has always responded to my email questions and even called to discuss things when that made more sense. Never had a problem getting in touch with him, but like any business it can take a day or two to hear back if I leave a message or sent an email. It’s been the holidays, and I know with my own business, stuff can get a little delayed when a lot of people are on holiday sometimes for multiple weeks. I would say give him the benefit of the doubt that he is making effort and responding here in good faith.

PorscheAddict

There are hundreds of positive Softronic experiences on here so I'm going to take this with a grain or three of salt (with tequila). Sounds like OP's was over the holidays and when he didn't even own the car yet.

Softronic

Hello,
@KSDAOSKI No we do not at the moment for the 2023 Macan GTS to flash by the port as our website shows up to 2021 as they changed in 2022. Also as a note we were closed from December 23- Jan 2 so emails and calls were returned after we got back in.

Best,
Scott

Ksdaoski

Thanks for the response back. I wasn't sure about the 2023, as you said the website shows up to 2021. But I didn't know if that was updated or not, since others are providing tunes for these years. So I sent the email. Again appreciate the response here; I will note the email was not responded to.

Softronic

Hello,
The protocol I'm using now may be fine for the 2023 yet I have not checked it so that is why it's just to 2021 for the Macan GTS. The base uses another SIMOS 19 in which is bench flashed and generally the 2022 and up Cayennes you cant read or write on the bench even though they use the same Bosch units as prior since they are protected now.
.
I guess we overlooked that one email as we had been closed for the Holidays and had an automatic reply, yet many emails bounced them back..

Best,
Scott

asellus

Honestly, it sounds like you are just having trouble with technology. If you aren't seeing the response they sent you, check your spam folder. If you are unfamiliar with your spam folder, you write into google the words "spam folder" followed by the name of your email application of choice, such as "iphone email" or "hotmail" -- something should come up explaining how to access it.

Scott responded to your post here 35 minutes after it was made, and a completely reasonable explanation has been given to you multiple times.

Your post here seems to be pulling the "you just lost yourself a customer" routine at a retail store. If that's the case, then this thread is over and I can close it for you. Let me know.

Jespinal

I bought a Softronic tune for my '17 Base and can vouch for Scott's professionalism and response time. All in all, great company and person to deal with.

DoctorJ

Whatever. I had a legitimate initial question. The hostility received is totally unprofessional. I have verification of numerous calls, as I originally stated. If you want to protect your precious premium sponsor, that is your call - not mine. Next thing I expect is for you to delete this thread. Sad.

B Russ

Nothing but....
Perhaps try another vendor and limit your dirty laundry here. No one looks good in a thread like this.

asellus

Your legitimate initial question was immediately and succinctly answered. It was even answered by the specific company you were asking about! People would kill for that kind of acknowledgement on places like Twitter. The hostility you received was not from anyone at Softronic, as far as I can see, and it was only after you flew off the handle. If you feel that there was undue hostility that violates the rules here, please report the offending posts with the red triangle icon and we can specifically look into them and take appropriate action.

I'm not sure where people get the idea, and it's certainly getting tiresome to keep having to explain, but I am not paid nor incentivized in any way to give sponsors preferential treatment. Or anyone, really. The only special treatment I give sponsors is holding them to a higher standard of conduct. Note that I am not working a paid position here at all -- I'm part of the community team, not the IB team.

I'm not here to do tech support, but unfortunately I can't turn that part of my brain off and I'm seeing the puzzle pieces here painting a pretty vivid picture. Think about Scott's response, post #2 in this thread, about how "repeated hang-ups are flagged as spam" -- you say you have numerous calls that weren't answered. Did you call, get voicemail, hang up, and call again? Numerous times? Sounds to me like the behavior that will get your number automatically blocked as it matches the behavior of a spam caller.

You have an open line of communication with Scott. I highly recommend utilizing that if you're interested in their product. Perhaps start with sending him your phone number -- at minimum they can call you. Perhaps they can even look into why your phone calls are being blocked!

aloha911

My experience as well.

Jpbarnlight

Scott responded to me very professionally, within a day of an email to him.

He was very helpful, answered any questions I had.

doctj

Scott can be a dick in some of his responses but he still responds. Email is best.

to be honest OP, you’re gonna deal with the same issue with other companies too. I promise you that. It might even be worse .

the softronic tune is the easiest, with a modest power bump, and won’t give you any issues IMO .
anything else will not be as straight forward.

subshooter

Scott - I'll be in touch in the next few months. I have a 2018 C4. It appears to be the best bang for the buck. I can't wait!

skl

I am pretty much computer illiterate and Scott helped me install the tune on my 981 spyder and 991.2 T and even remoted into my computer to finish the install on the T as I kept hitting a snag... not sure what the problem is...

I'm sure someone 40 years younger than I am wouldn't have those issues- I too recommend Softronic... and have to many friends.