Hi Everyone,

I finally bought a CPO 2015 911 GTS Cabriolet last July. It has been months but I still haven’t received the welcome package from PCNA. Every time I call them they give me different answer. The last news is that PCNA doesn’t send the welcome package anymore on used cars. Is that true? Shouldn’t I receive the CPO documents too?
Thanks!

 

I never got anything when I bought my used P.

 

I got one on a CPO 2017 991.2 I purchased back in September. Took about 2 months to get it. Was not expecting it either.

 

+1 here for no arrival of a welcome package on a CPO. Nothing was ever even mentioned. I also didn't receive any CPO information -- bought the car with documented PDK complaints, got a goodwill fix or replacement of it despite no warranty, and was told at that point by the service advisor that the car has a CPO warranty until some such date so it was a nonissue anyways. Gotta love sales people.

 

I received the same box as bighoward and a year subscription to Christophorus. Haven't used the pen, the magazines are recycled and the warranty is long gone. The car still makes me smile though.

 

We didn't receive anything when we purchased our new Targa this summer, either. I'd forgotten about that. Wonder if I should bug our SA to follow up. I could use another P-pen!

 

Anything that I received was because of European delivery. Enamel grill badge, carbon fiber pen and some documentation. Nothing else.

 

I didn't get anything official from Porsche in the mail, but when I picked up my 2012 CPO 991.1 Carrera S, the dealer had a nice spread of goodies ready for me.

 

It's not that big a deal; it's a pen, a book, and a card... but it does make you feel like you're special because I'm pretty sure the vast majority of other marque's don't do this. Also, it's the same as you get when you buy a new Porsche. I've bought two new and two CPO Porsches in the past 5 years, and it's always the same package.

But that said I just bought my 991.2 C2S in October and it took about a month before I got my welcome package. I got it before I got my plates. Maybe it's a COVID-related thing?

 

I picked up my CPO 2016 C2S mid April. I received my Porsche welcome packet (same as bighoward) about 6 weeks later. Seems sporadic why some are being sent out and others aren't?

 

Did you register the car with Porsche? I got the welcome pack about a week after registering the car on the web site. CPO 991.1 C2S Cab.

John C.

 

Thanks for your input everybody. Yes, jdcolombo, I registered my car with Porsche two weeks after the delivery.
What frustrates me is the customer service. No one has an answer, I called them maybe 10 times in the last 5 months to follow up and every time I got a different answer. Their customer service is not up to Porsche standard! However I love the car!

 

So you could get a cardboard box and a $1 pen??? Why?

 

Lol! Not for that. It is my understanding that they will also send the CPO documents with it.

 

Not sure what CPO documents you're referring to. You get a card that has the make, model, and VIN that says CPO...