MINDDOC

I had to take the time to acknowledge how great and rare (these days) of a customer service experience I had with SOUL Performance. Long story short, ordered a set of 4" slash-cut tips through Paul a couple of weeks back. Was installing last Saturday with my new (frustrating) torque wrench. Wish I had just followed others' recommendation that a torque wrench wasn't needed. But noooo, I just had to "dial it in" to the exact specifications on the Norma clamps. Unfortunately, because the level is so low, my wrench didn't give me the impulse or clicks I was expecting to notice once I reached the set limit. Overtightened and literally snapped the bolt for the left tip in half, leaving the half without a head stuck in the locking seat for the clamp. So I officially have a useless clamp at that point.

After attempting to find a way to remedy the situation myself, I decide to just shoot an email to Paul to ask him how can I order another bolt set.
He responds within minutes, on a SATURDAY, and says he'll figure out a remedy on Monday.
Fast-forward to Monday morning and I have an email from him asking for my shipping address again. I provide it.

Within a couple of days, I get an email with a shipment notification from UPS from SOUL. For OVERNIGHT shipping.
Mind you, I haven't been charged a DIME. To not only provide this at no cost AND ship it overnight (again at no cost) is to me beyond expectations for customer service. Especially when the replacement part is being provided due to damage that the (idiot) CUSTOMER caused. So I just wanted to take the time to acknowledge that and further reiterate not only the quality that comes from SOUL, but also the consideration and service. Thanks a million, Paul!

NJ991

Listen, SOUL is proving to be one of the top tier companies out there. There are countless stories like this. They have top of the line products, and they know it, and a staff to back it up. That is very hard to find these days. It’s a good way to earn loyalty from a customer base. I bight a set of headers last year from them, and to this day have a relationship with one of their sales guys. It’s just awesome to hear others get the same treatment. Glad you’re all set 👍🏻

B Russ

Also experienced what I call service excellence when dealing with them getting Cats in December. Very pleased and hope they continue to set the bar this high.

awfilms

They are the best in the business! Can't beat the service, the price, and the exhaust!