Having a problem with my 2016 C4S Cab. Started about a year ago on a trip. Driving around 75 we hit an expansion joint going over a bridge which caused a small "jolt" in the car. As soon as that happened I got a warning saying the top is unlatched and to pull over and close the top. The top is shut tight as a drum, but we pulled over and stopped. I pull up on the CLOSE button for the top and I can hear the motor run for a half second or a second (I beleive the one for the latching mechanism near the windshield). Warning clears and all is well.
Of course this happens again and when this spring's oil change is due I take it to the dealer (nearest dealer is 150 miles: Porsche of Omaha.) They "performed calibration of top and verified correct operation". It was caused by "Found fault in instrument cluster 00A232 warning convertible top not at end position because speed is too high". This does not make a lot of sense to me. The car was going 75 when the problen occured so that's not too fast. And while I was moving when I last closed the top, I was at a speed well under the 31 mph limit. If I was going too fast the top would not have closed. At any rate, they say it is 'Fixed" and away I go.
Less than 3 weeks later another trip to Omaha, as it has happened again. This time the action taken was "Installed 99160632401: Hall Sensor. Replace Right clamshell position hall switch and created post val."
As you can guess, it has happened again. And now it will even occur when I'm starting up the car. Or driving. No correlation to any special activity. Can happen twice in a day or not happen for 1000 miles.
It is now in the shop for the third time for the same problem, and they've been at it for four days.....They are working with Porsche Technical in Atlanta. They have now hooked up a special recorder to the car and are trying to get the fault to occur. Which is like trying to get a urine sample from your cat......They might be trying for another week and not get it to fault out again. Last tidbit: the warranty expires 10/22 of this year.
Does anyone have any experience with this problem? Any words of wisdom?
I have reached out to National Chair of the Technical Committee for PCA and he gave me the number of a gent that has some experience with cabs, but I not been able to connect with him yet. Just trying to see is anyone here has any similar experiences under their belt.
And if they can't reproduce the problem to fix, what then?
Appreciate the help!

 

I can help you with get a urine sample from you cat but not the Cab problem...I have a Targa. But at least you have it documented with the dealer now so if they fix it and it comes back you have history. Good luck and be sure you update this thread for future reference.

 

Thanks....
I read my Warranty and Customer Info. booklet this morning. It says that "if you are not satisfied...." to reach out to the GM as he is responsible for the entire dealership. Next paragraph said that if you have had your car in the shop two or more times and the problem is still not repaired to contact Porsche Customer Service at 1-800-PORSCHE.
That was less than I expected. To make a long story short, the lady I spoke with said she would reach out to the Service Manager (whom I've been working with all week) and get back to me in 2-3 days. I wanted to scream and use lots of dirty words but I didn't. I simply said that I was looking for a little more timely assistance and could I speak to a supervisor. Of course the answer was yes, and she would submit a request to have one call me - wait for it: in 1-2 days.....
Since the Warranty Bookelt mentioned the GM at the dealership I figured that would be my next stop. When I called the main number and asked to speak with the GM they asked what the call was about and when I explained it they suggested I speak with the Service Director. I said oh, you mean the Service Manager, so and so. And she said no, this is the Service Director. So I said sure. I never knew he existed as he is not listed on the dealership's website in the "Meet ourt Staff" section.
This guy was a breath of fresh air, and got my frustration to a tee. Atlanta has a technical division that is designed to assist dealerships nationwide in troubleshooting problems, and my Service Manager has been working with them non-stop. The problem is they field calls from like 1100+ dealerships nationwide and are usually swamped. Which means that when the tech working on car does what Atalnta technical says to do and gives that feedback to Atlanta, he can sit there for a day before hearing back what to do next. In the meantime, my car sits there and collects dust.
So this new guy that I spoke to this morning will now try to get the Regional service guy involved and see if they can't get some "priority" assigned to my case, as it is the third time for the same problem and it has been sitting there for a week.
I've even tried reaching out to the National Chair of the Technical Committee for PCA.
Hopefully I've (respectfully) lit enough fires - we'll see if anything takes hold.