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My experience with Fabspeed

 
Old 05-11-2019, 03:33 PM
  #16  
Guards_Red_991
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Originally Posted by NJ991 View Post
I agree with Bob. Talk to them. They seem to be very active on these forums and seem helpful. Thatís the extent of what I know about them. They probably wouldíve shipped you new pipes and Iím not sure about the tune. Seems like a canned tune from possibly some third party.
I talked to them three times when I had a similar issue... They told me the same thing in different ways: "You are out of luck, but for an additional $1000 we can send you something else that may fix your issue".

Once they get your money you will be on your own.
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Old 05-11-2019, 04:55 PM
  #17  
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That’s bad customer service, the least to say. Surprised they haven’t popped in here about this.
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Old 05-11-2019, 06:08 PM
  #18  
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Phil, hook this guy up please.
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Old 05-11-2019, 07:29 PM
  #19  
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First question Why buy a tune from a shop not known for software tuning especially if you already done some Cobb research?
Second question if the quality of the work is as many pointed out with sub par welds why would anyone buy or keep the stuff? Is it cheap? No.
Last question who buys thousands of dollars worth of stuff, doesn't check it out and then when not happy posts a negative thread here?
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Old 05-11-2019, 07:37 PM
  #20  
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Originally Posted by Penn4S View Post
First question Why buy a tune from a shop not known for software tuning especially if you already done some Cobb research?
Second question if the quality of the work is as many pointed out with sub par welds why would anyone buy or keep the stuff? Is it cheap? No.
Last question who buys thousands of dollars worth of stuff, doesn't check it out and then when not happy posts a negative thread here?
You drive on roads you pay for... I bet you complain when they are not good enough, especially PA roads. That's called expectation; sometimes they are met, sometimes they are not.
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Old 05-11-2019, 08:27 PM
  #21  
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Originally Posted by gskv View Post
I didn't think I'd be annoyed enough to write a review about a vendor here, but here I am. I probably should've brought this up to them directly, but I believe that if someone is dealing with super cars, they should know how to treat customers right, the first time.
I had to take my Porsche back three times to finally resolve an issue. You'd think that someone "dealing with supercars" could do better. But rather than blow-up on a post, we kept a civil dialog going and resolved the issue. I don't know if it will help your case at this point but step one is ALWAYS have a one-on-one BEFORE going public.
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Old 05-11-2019, 08:33 PM
  #22  
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It's a bit weird that Fabspeed keeps getting lit up online - they shouldn't be THAT bad one would hope - these new accounts w only posts to bash a vendor are really sketchy too.

If you're in the PA, NJ area, you have quite a few really solid tuners you could've gone to, Aim Performance being one for example - going to an exhaust shop to get a tune doesn't make much sense
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Old 05-11-2019, 10:27 PM
  #23  
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Great customer service and great products.
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Old 05-11-2019, 11:30 PM
  #24  
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I bought a used set of Fabspeed sport headers - they looked like they had held up well & bolted right in with minimal fuss (except for that bolt on each side next to the middle header - on valve cover side)


Iíve been happy with results...
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Old 05-13-2019, 11:55 AM
  #25  
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Originally Posted by gskv View Post
I didn't think I'd be annoyed enough to write a review about a vendor here, but here I am. I probably should've brought this up to them directly, but I believe that if someone is dealing with super cars, they should know how to treat customers right, the first time.

Coming from the BMW crowd, BoostAddict and even someone doing a paid advertisement on Fabspeed...I thought, "They had some cool videos in the past and got me while I was young. Let's give them a try."

Anyway, here's what I purchased:

Bypass Pipes
Fabspeed tune

The purchasing process was regular. Nothing spectacular. Parts arrived, it sat in my home, and now Spring is here I am deciding to mod.

The pipes had terrible fitment. The angle was way off. I didn't bother complaining, but I wouldn't recommend their parts. Better off going to Soul. Luckily, there is a TIG welder available at my disposal; we did some adjustments and piped it up.

The tune process was normal, but I wanted to talk to the tuner. This is not possible--I was told the tuner is not a people person and cannot be reached. This made me feel extremely uneasy, whatever. In my 10 years of tuning, I've never been shielded away from a tuner. A clear lack of transparency.

I didn't want to post this until now, but now that the ECU is en route in UPS' hands, I thought I'd share. They didn't overnight ship this back to me, I thought this is a courteous gesture. What the hell is this all about? I don't even think an excuse is possible for this other than they're just cheap. It's not mistake to say that this is an oversight considering you're dealing with super cars all day.

In short, the pipes had poor fitment. The tuning process is questionable at best, and the lack of transparency doesn't make me feel easy. Based on the feedback on the Fabspeed tune on here, I'm most likely going to be going with a Cobb Tune if this doesn't work out. It just doesn't make me feel comfortable at all.

I do not recommend giving your money to these guys if you're looking for either a tune or any pipes. Or maybe, everyone already knew this.
Gskv,



Phil here Ė I completely understand your frustrations but I really do wish you had mentioned any issue with the pipe we would absolutely help you out. I left a voicemail for you, if we could talk about this whenever you get a chance I would really appreciate the opportunity to try and make this right.

I canít comment on what went wrong in your fitment issue without seeing it but we know mistakes do happen and thatís why we take our customer service so seriously. I would love if we can talk about your exhaust problems. When we shipped your ECU back we chose the fastest option as you live out of country, we could not overnight it there.

We also want to be completely transparent, thatís something we pride ourselves on, however it is just the structure of our company that our tuners donít deal directly with customers. We have made customer service a top priority and we have had more success specifically training certain roles to handle customer interactions. If thereís any information you want or want communicated thatís not a problem at all and Iím happy to provide that for you.

Issues are often talked about the loudest, but if we had issues at a high rate it would be evident in our online ratings and we wouldnít be successful for over 25+ years. We are actually just about to roll out a huge warranty update that will make it clearer than ever how much we stand behind our products.

If anybody has any other questions donít hesitate to reach out.


Phil
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Phillip Janssen
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Ultimate quality T304L Stainless Steel Exhaust Systems, Carbon Fiber Air Intakes and ECU Tuning for Exotic Cars
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Old 05-13-2019, 01:06 PM
  #26  
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For tuning - I can't recommend FVD enough. Cobb has better hardware for sure with the access port but FVD software can't be beat and the ability to update so easily with additional mods is worth it's weight and then some IMO.
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Old 05-13-2019, 02:15 PM
  #27  
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Originally Posted by Guards_Red_991 View Post
You drive on roads you pay for... I bet you complain when they are not good enough, especially PA roads. That's called expectation; sometimes they are met, sometimes they are not.

I always find it best to try and work it out with the party you have the issue with instead of having a trial in an open forum.

I had a problem with a part I received from a well respected vendor of carbon parts. I had ordered several pieces with no issues and then had an issue with a very expensive part. They were not quick coming up with a resolution and instead tried to blame the shipping company. I went back and forth and voiced my displeasure clearly. They decided to take the chance I might get over it. I did, I'll never buy another piece from them.

Try to find the thread where I came on here and bashed them. You won't find it because I did not post it and call them out. Not everyone's experience with a vendor is the same. I'm sure many people had great experiences with the vendor I'm talking about as I did till that problem. I won't anymore because I voted with my $'s. I just don't know what gets accomplished by posting like this other than the vendor getting defensive.

And I have never bought a thing from Fabspeed so I don't have either a positive or negative opinion. I do have a Cobb tune and Europipe exhaust that I did a lot of research on before pulling the trigger.
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Old 05-16-2019, 12:00 AM
  #28  
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interesting stuff. good response by phil @ fabspeed tho, i've known other business owners to take a completely diff approach to being called out in a public forum.
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Old 05-16-2019, 12:44 AM
  #29  
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I’m glad Fabspeed jumped in to comment on this. I really like seeing the vendors active on forums. Shows an involvement and passion, like the users here.
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Old 05-16-2019, 08:41 AM
  #30  
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Originally Posted by [email protected] View Post
Gskv,

Phil here – I completely understand your frustrations but I really do wish you had mentioned any issue with the pipe we would absolutely help you out. I left a voicemail for you, if we could talk about this whenever you get a chance I would really appreciate the opportunity to try and make this right.

I can’t comment on what went wrong in your fitment issue without seeing it but we know mistakes do happen and that’s why we take our customer service so seriously.
Have you considered picking up the tab for the modifications that the OP had to do in order to make it fit? That would be taking customer service seriously.

Originally Posted by [email protected] View Post
When we shipped your ECU back we chose the fastest option as you live out of country, we could not overnight it there.
Why? Overnight shipping service is available in Canada.

Originally Posted by [email protected] View Post
We also want to be completely transparent, that’s something we pride ourselves on, however it is just the structure of our company that our tuners don’t deal directly with customers. We have made customer service a top priority and we have had more success specifically training certain roles to handle customer interactions. If there’s any information you want or want communicated that’s not a problem at all and I’m happy to provide that for you.
How can you say your business is transparent, when on the same sentence you are pretty much telling the customer "yeah you are right, the tuner cannot talk to you because he is not trained to talk to you". Then why offer a half-*** service? If you have made customer service a top priority, then you would have someone trained to deal with tuning issues; a product you offer. Every product shall have full person-to-person customer support.

Your solution is "talk to me and I will talk to the tuner". How is that transparent?

Last edited by Guards_Red_991; 05-16-2019 at 09:01 AM.
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