Factory paint defects on GT cars?
09-06-2020, 12:32 PM
#16
Rennlist Member
I've had a number of them with paint problems - trash in paint, discoloration. PTS = more problems on my cars. Detailer fixed some of them and usually in hard to see places.
09-06-2020, 12:42 PM
#17
I would keep on working with PCNA and insist that they take this up another level. Ask to speak to their supervisor if necessary.
I thought that Porsche painted their cars by machine (robot) and it seems unlikely that the workmanship shown in the pictures is representative of a machine. At the least you are entitled to a full explanation of why this happened.
I thought that Porsche painted their cars by machine (robot) and it seems unlikely that the workmanship shown in the pictures is representative of a machine. At the least you are entitled to a full explanation of why this happened.
You said newly purchased. Want to confirm you're the first owner? If not, is it possible that someone had it repaired prior to your purchase.
But that looks more like a port or dealer repair, but probably a dealer repair. I wouldn't necessarily trust the dealer to be transparent on something like this.
Someone else can chime in but PTS cars may also have more defects than a standard color?
But that looks more like a port or dealer repair, but probably a dealer repair. I wouldn't necessarily trust the dealer to be transparent on something like this.
Someone else can chime in but PTS cars may also have more defects than a standard color?
09-06-2020, 01:28 PM
#18
Thanks for the input guys. The dealer claims '0- knowledge of the repair which is possible. When they reached out to the Florida PCNA rep he said the car was only at the Jacksonville port for under 24 hours. Which is hard to believe, on the other hand ports have body shops running 24/7.
It was PCNA that replied back saying the bumper was carbon fiber and therefore painted by 2 different departments? I requested it be escalated, they said it was already run thru the top people in Germany and that was there decision,.
I suggested they reach back out to Germany as I don't think I should have a bumper showing 2 different colors. I plan on driving the car limited, if it goes to auction 10 years from now and someone sees this work it will devalue the car, compared to one that is original.
I still have a 997.1 rs purchased new as well as a pts turbo cab 997.1 had a gt4 new. None had issues like this.
It was PCNA that replied back saying the bumper was carbon fiber and therefore painted by 2 different departments? I requested it be escalated, they said it was already run thru the top people in Germany and that was there decision,.
I suggested they reach back out to Germany as I don't think I should have a bumper showing 2 different colors. I plan on driving the car limited, if it goes to auction 10 years from now and someone sees this work it will devalue the car, compared to one that is original.
I still have a 997.1 rs purchased new as well as a pts turbo cab 997.1 had a gt4 new. None had issues like this.
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cscrogham (09-08-2020)
09-06-2020, 01:52 PM
#19
Rennlist Member
Thanks for the input guys. The dealer claims '0- knowledge of the repair which is possible. When they reached out to the Florida PCNA rep he said the car was only at the Jacksonville port for under 24 hours. Which is hard to believe, on the other hand ports have body shops running 24/7.
It was PCNA that replied back saying the bumper was carbon fiber and therefore painted by 2 different departments? I requested it be escalated, they said it was already run thru the top people in Germany and that was there decision,.
I suggested they reach back out to Germany as I don't think I should have a bumper showing 2 different colors. I plan on driving the car limited, if it goes to auction 10 years from now and someone sees this work it will devalue the car, compared to one that is original.
I still have a 997.1 rs purchased new as well as a pts turbo cab 997.1 had a gt4 new. None had issues like this.
It was PCNA that replied back saying the bumper was carbon fiber and therefore painted by 2 different departments? I requested it be escalated, they said it was already run thru the top people in Germany and that was there decision,.
I suggested they reach back out to Germany as I don't think I should have a bumper showing 2 different colors. I plan on driving the car limited, if it goes to auction 10 years from now and someone sees this work it will devalue the car, compared to one that is original.
I still have a 997.1 rs purchased new as well as a pts turbo cab 997.1 had a gt4 new. None had issues like this.
09-06-2020, 03:29 PM
#21
Rennlist Member
My Purple RS was taken to the back for a couple hours when I showed up and pointed out 3 giant paint runs, they polished the **** out of it and it looked half OK by the time I left for the Ring..
09-06-2020, 03:40 PM
#22
That sucks and keep pushing for resolve. Just looked over my PTS Speedster and paint was very good, and all fenders underneath look good also not what you’re seeing. Somethings not right for sure.
09-06-2020, 04:29 PM
#23
Porsche finish quality is not flawless, especially after the diesel settlement, they have sent cars with defects including limited production high price tag cars.
I had a trunk cover replaced on a GT2RS on delivery due to defective finish. I couldn’t believe that they let the car leave the factory in that condition.
They also do get damage during transportation to the port, and they will get repaired without the dealers notification’ except for car being delayed. I have ordered plenty of them and have seen it all.
I had a trunk cover replaced on a GT2RS on delivery due to defective finish. I couldn’t believe that they let the car leave the factory in that condition.
They also do get damage during transportation to the port, and they will get repaired without the dealers notification’ except for car being delayed. I have ordered plenty of them and have seen it all.
09-06-2020, 10:00 PM
#24
That is a shoddy repair and I am certainly no expert but that is completely unacceptable for ANY car, let alone a Speedster with that price tag.
Would start thinking about legal options to help push things in the right direction if these clowns dont help.
09-07-2020, 09:24 AM
#25
I see you are in South Florida, did you have this issue at Champion or Porsche West Broward? Thanks
09-07-2020, 09:33 AM
#26
Rennlist Member
I would get a paint meter that can handle plastic/carbon substrate and run it over the whole car. Will be easy to see where it has been overpainted then there should be zero argument from PCNA. I take one with me every time I inspect a car. Its amazing what rubbish you find.
09-07-2020, 10:53 AM
#27
I would get a paint meter that can handle plastic/carbon substrate and run it over the whole car. Will be easy to see where it has been overpainted then there should be zero argument from PCNA. I take one with me every time I inspect a car. Its amazing what rubbish you find.
09-07-2020, 05:38 PM
#28
I have gone through a process similar to this, another brand car, but very limited production, CF everywhere, hand assembly etc. After 6-7 months of lots of back and forth, escalation, lots of field reps looking at the car, even engineers coming from the plant, the only satisfactory outcome was a full buy back.
I cannot give you specifics of my case. But trust me when I tell you this : if this type of stuff bothers you, you will never ever be happy with any resolution the dealer, the north america, even the factory can offer you. Even if they sent you brand new bumper/panels from germany, the paint will not match. Even if they paint them in the factory for you (which they wont), the paint will again not match. The only way to truly have a satisfactory outcome of any situation like this is by purely assembling another car, paint work all being done together at the same time, same temperature/humidity/drying conditions.
I have learned so much through my ordeal that I will never buy a car without properly vetting it.
And also, the more people look at this car (from dealer/porsche/detailer etc), the more problems you will have. Every time a person touches/tries to fix/tries to see how bad/etc is the issue, the worse they will make. The more people sit/drive/handle your car, the worse it will be. Nobody will take care of your car like you do.
Hard realities of life. So either accept the car for what it is and dont mess with it. Or go for full buyback route and do not stop until its gone out of your hands and you get the check in return. Been there done that.
I cannot give you specifics of my case. But trust me when I tell you this : if this type of stuff bothers you, you will never ever be happy with any resolution the dealer, the north america, even the factory can offer you. Even if they sent you brand new bumper/panels from germany, the paint will not match. Even if they paint them in the factory for you (which they wont), the paint will again not match. The only way to truly have a satisfactory outcome of any situation like this is by purely assembling another car, paint work all being done together at the same time, same temperature/humidity/drying conditions.
I have learned so much through my ordeal that I will never buy a car without properly vetting it.
And also, the more people look at this car (from dealer/porsche/detailer etc), the more problems you will have. Every time a person touches/tries to fix/tries to see how bad/etc is the issue, the worse they will make. The more people sit/drive/handle your car, the worse it will be. Nobody will take care of your car like you do.
Hard realities of life. So either accept the car for what it is and dont mess with it. Or go for full buyback route and do not stop until its gone out of your hands and you get the check in return. Been there done that.
09-07-2020, 05:45 PM
#29
I agree with it being a sloppy repair. it looks like a Macco paint job or for those of us (old enough to remember LOL) the Earl Scheib $99.95 drive thru paint job. These cars are perfection that is what we are paying for. The Speedster was $380k out the door,.
I find it perplexing that Porsche would say this is normal quality due to bumpers being carbon fiber and painted by hand in multiple departments. The other panels are carbon fiber and are flawless.
Cant even get the General Manger or Service manger at the selling South Florida Dealership on the phone wont return calls or voicemails. When you buy a car they are super concerned about the CSI report you give. As I would assume they would step up to the plate.
I find it perplexing that Porsche would say this is normal quality due to bumpers being carbon fiber and painted by hand in multiple departments. The other panels are carbon fiber and are flawless.
Cant even get the General Manger or Service manger at the selling South Florida Dealership on the phone wont return calls or voicemails. When you buy a car they are super concerned about the CSI report you give. As I would assume they would step up to the plate.
09-07-2020, 08:05 PM
#30