How loyal are you to your nearest Porsche dealer?
05-11-2019, 11:02 AM
#122
Instructor
Interesting thread. I had bought three Porsche vehicles from my local dealer over a 14 month period. Dealer was "fair" on pricing and I was able to order a 18' GT3. Unfortunately the ADM game got out of control with these guys. I get supply and demand, but the gouging in trade values, massive ADM's and the attitude turned me off. I passed on an allocation for a 19' RS due to the raping they were about to give me. I got the call early this week about a Speedster. "What would I be willing to pay?" I passed. Wouldn't even engage. Found out they are going to spec their allocation and let the bidding begin. Started off as a good relationship...no loyalty here...
05-11-2019, 11:26 AM
#123
I am in SW Ohio with 5 dealers within an hour's drive. Only one would commit to getting me a GT3 at MSRP (they don't charge ADM) and I was fourth on the waiting list. Only previous purchase was my wife's Audi Q5 bought new in 2012. When I got on the list I mailed then a $15k deposit which was not cashed until I was guaranteed an allocation. As I mentioned in a previous post, the transaction was fun and painless. Great sales rep who has left the dealership to pursue another opportunity. I have since referred two customers who purchased two new cars from the dealer.
BTW the Audi just had its pistons replaced under warranty due to excessive oil consumption and at the same time the timing chain, tensioners, and guides were replaced at my cost with the knowledge that a class action suit was pending due to faulty design. Three days later I received a notice from Audi that they would reimburse my out of pocket expenses for the repair due to pending settlement of the lawsuit.
They have earned my loyalty.
BTW the Audi just had its pistons replaced under warranty due to excessive oil consumption and at the same time the timing chain, tensioners, and guides were replaced at my cost with the knowledge that a class action suit was pending due to faulty design. Three days later I received a notice from Audi that they would reimburse my out of pocket expenses for the repair due to pending settlement of the lawsuit.
They have earned my loyalty.
05-11-2019, 06:59 PM
#124
RL Community Team
Rennlist Member
Rennlist Member
Originally Posted by Roadking
Interesting thread. I had bought three Porsche vehicles from my local dealer over a 14 month period. Dealer was "fair" on pricing and I was able to order a 18' GT3. Unfortunately the ADM game got out of control with these guys. I get supply and demand, but the gouging in trade values, massive ADM's and the attitude turned me off. I passed on an allocation for a 19' RS due to the raping they were about to give me. I got the call early this week about a Speedster. "What would I be willing to pay?" I passed. Wouldn't even engage. Found out they are going to spec their allocation and let the bidding begin. Started off as a good relationship...no loyalty here...
05-11-2019, 07:14 PM
#125
Interesting thread. I had bought three Porsche vehicles from my local dealer over a 14 month period. Dealer was "fair" on pricing and I was able to order a 18' GT3. Unfortunately the ADM game got out of control with these guys. I get supply and demand, but the gouging in trade values, massive ADM's and the attitude turned me off. I passed on an allocation for a 19' RS due to the raping they were about to give me. I got the call early this week about a Speedster. "What would I be willing to pay?" I passed. Wouldn't even engage. Found out they are going to spec their allocation and let the bidding begin. Started off as a good relationship...no loyalty here...
05-11-2019, 07:30 PM
#127
05-11-2019, 08:42 PM
#128
Rennlist Member
05-11-2019, 09:06 PM
#129
Instructor
gt3
Although 4 dealers in the NY metro area are closer to my residence I use Porsche of Huntington exclusively because of outstanding customer service and overall attention to detail. Service manager Sean Brereton and service consultant Dan Derby always listen to my concerns and get it right first time every time.
05-11-2019, 09:14 PM
#130
The one within walking distance from me is Circle. Didn't used to be terribly fond of them but they did right by my last purchase. Was there recently, and they had a Guards Red GT3 6MT lightly optioned with LWBs. They're still talking about a chunky ADM, but it's not the color I'm looking for so I didn't press too much how much "MY" price was gonna be, lol.
McKenna to the contrary, I used to love it before they changed the General Manager about 1 1/2 to 2 years ago. Now not so much. The about half-dozen revolving door Sales Ambassadors that they've "assigned" to me doesn't help. The service manager there does take care of me tho.
Never bought a GT car, but I'm plunging into the process now (new '18 or lightly used MT), so I'm sure I'll be talking to a few other dealers in the near future.
McKenna to the contrary, I used to love it before they changed the General Manager about 1 1/2 to 2 years ago. Now not so much. The about half-dozen revolving door Sales Ambassadors that they've "assigned" to me doesn't help. The service manager there does take care of me tho.
Never bought a GT car, but I'm plunging into the process now (new '18 or lightly used MT), so I'm sure I'll be talking to a few other dealers in the near future.
05-11-2019, 09:23 PM
#131
Rennlist Member
I am very loyal to my SoCal dealer. After a few cars (once 2 in a month) and over a dozen cars sold through referrals form friends and work colleagues, I told them, after some disappointing phone call a couple of years ago, that I would buy zero cars from them. I have given them exactly the amount of business I promised.
05-11-2019, 09:48 PM
#132
Although 4 dealers in the NY metro area are closer to my residence I use Porsche of Huntington exclusively because of outstanding customer service and overall attention to detail. Service manager Sean Brereton and service consultant Dan Derby always listen to my concerns and get it right first time every time.
05-11-2019, 10:03 PM
#133
As a four decade owner of many 911s, my view towards dealers is best captured by a line from the Godfather: nothing personal, just business. I'm fortunate enough to be in a location where I have several dealerships to chose from, and the one I select depends upon where I get the best deal. Over the years I've developed relationships with several Sales Managers, but where I shop depends entirely upon where I get the best price and that goes for service also. So in my case I have absolutely no loyalty to any dealer.
05-12-2019, 12:11 AM
#134
Rennlist Member
Interesting thread. I had bought three Porsche vehicles from my local dealer over a 14 month period. Dealer was "fair" on pricing and I was able to order a 18' GT3. Unfortunately the ADM game got out of control with these guys. I get supply and demand, but the gouging in trade values, massive ADM's and the attitude turned me off. I passed on an allocation for a 19' RS due to the raping they were about to give me. I got the call early this week about a Speedster. "What would I be willing to pay?" I passed. Wouldn't even engage. Found out they are going to spec their allocation and let the bidding begin. Started off as a good relationship...no loyalty here...
I did $240k in GT car sales/trades in Porsche Chandler's first 6 months of opening their doors, May 2016. I specifically bought a second GT4 with the promise that I had ingratiated myself enough to be on the 991.2 GT3 list. 18 months later and 3 complete staff changes nobody knows who I am, no new staff are reaching out to connect with past buyers, and all verbal promises were gone with the wind.
Porsche Chandler is the wild west on Loyalty.
Last edited by Perimeter; 05-12-2019 at 11:59 AM.
05-12-2019, 02:28 AM
#135
Rennlist Member
This is consistent with the way that Porsche Chandler have done business to date.
I did $240k in GT car sales/trades in Porsche Chandler's first 6 months of opening their doors, May 2016. I specifically bought a second GT4 with the promise that I had ingratiated myself enough to be on the 991.2 GT3 list. 18 months later and 3 complete staff changes nobody knows who I am, no new staff are reaching out to connect with past buyers, and all verbal promises were gone with the wind.
Porsche Chandler is the wild west.
I did $240k in GT car sales/trades in Porsche Chandler's first 6 months of opening their doors, May 2016. I specifically bought a second GT4 with the promise that I had ingratiated myself enough to be on the 991.2 GT3 list. 18 months later and 3 complete staff changes nobody knows who I am, no new staff are reaching out to connect with past buyers, and all verbal promises were gone with the wind.
Porsche Chandler is the wild west.