How hard should I push to get a replacement front lip?
07-27-2018, 04:53 PM
#16
Rennlist Member
The car was damaged while in "their care." They have to fix it, period. I agree don't ask for other incidental items, just to be made whole. The fact that this happened while trying to fix a ridiculously bad PPF job just makes it worse.
07-27-2018, 04:57 PM
#17
What a joke that’s just pathetic on the dealers part......
Its not the hidden lip damage or even the $25o...its your fricken Gt3 getting that’s getting marginalized here F that! Nice car anyway and you deserve better sorry thats happening call 1800 porsche and tell them they’ll probably send you some swag at least....
There’s no no emoji that reflects my disgust.
Its not the hidden lip damage or even the $25o...its your fricken Gt3 getting that’s getting marginalized here F that! Nice car anyway and you deserve better sorry thats happening call 1800 porsche and tell them they’ll probably send you some swag at least....
There’s no no emoji that reflects my disgust.
07-27-2018, 06:39 PM
#18
I agree...I could care less about a scratched lip (although I understand if some would). What would really pisses me off about this situation is the lack of respect for my car. If the PPF and lip happened in isolation, then fine, ask for a redo as you did and ask for a new lip as others are suggesting. But the fact that both happened at the same dealer tells me this is likely a sh*tty dealer. Or at least one that isn't putting enough emphasis on treating customers well. I wouldn't be able to let it go without voicing my concerns. May not move the needle in terms of how they treat their other customers but may make them think twice.
If you guys knew how much ADM I paid to get this car from this dealer I bet you'd be screaming at me to go after them for all they're worth. :P
07-27-2018, 07:11 PM
#19
Advanced
I mean, I definitely think they should make it right. I just don’t think you need to be overtly aggressive or angry with them. This kind of thing is a regular operational risk. It’s unfortunate, but it happens. I’m sure if you’re polite about it and approach it through that mindset, they will happily fix the issue, especially for a $250 part.
The local BMW dealer to me writes off over $10k a month in damaged customer cars on their lot from them getting scraped being moved by the yard help. It doesn’t matter how careful you are, mistakes happen, and sometimes it’s easier and cheaper to just write the checks than change the process.
The local BMW dealer to me writes off over $10k a month in damaged customer cars on their lot from them getting scraped being moved by the yard help. It doesn’t matter how careful you are, mistakes happen, and sometimes it’s easier and cheaper to just write the checks than change the process.
07-27-2018, 07:31 PM
#20
Seriously! You can’t see the front lip scrapes while standing up or even seated. These happen all the time, I wouldn’t bother with it. Drive and enjoy your car, remember it’s not made of delicate glass but is a very sturdy sports car.
07-27-2018, 07:53 PM
#22
Rennlist Member
Originally Posted by Akunob
Seriously! You can’t see the front lip scrapes while standing up or even seated. These happen all the time, I wouldn’t bother with it. Drive and enjoy your car, remember it’s not made of delicate glass but is a very sturdy sports car.
07-27-2018, 08:13 PM
#23
Rennlist Member
It's kind of like asking the dealer to replace the brakes because they did a hard stop on the test drive. It's a wear item, not damage.
07-27-2018, 08:17 PM
#24
do you mind taking your car to my house so I can scrape it?? That’s what it’s meant to do right????? Oh how about I do 50 burnouts and leave you with 2/32 thread, I mean tires are wearables right?????? Good day
07-27-2018, 08:20 PM
#25
Three Wheelin'
Originally Posted by Lodi
I wouldn't worry about it. The spoiler is a disposable item. After a few spirited drives you will most certainly have some road rash on the bottom of it. If your dealer gives you a new one put it in the garage and don't replace it until it really needs it.
07-27-2018, 09:42 PM
#28
Rennlist Member
^I agree. Dealers remember difficult customers come allocation time. How important is it? It's on the front at the bottom, you can't see it, even if they replaced, you'll scrape it again. My 2cents. I scrape all of mine at some point.
07-27-2018, 09:45 PM
#30
Rennlist Member
There is no doubt that being easy to deal with has a significant positive impact on getting allocations.