gregeast

Just got an email from Sunset Porsche, inviting me to register on their new online ordering site. I haven't checked any prices yet but I'll be glad to not have to go through the whole "email for a quote" dance.

www.porschepartshub.com

Crazy Eddie

awesome thanks for the heads up

67King

FWIW, Sonnen Porsche has online ordering, and their prices are comparable. I've personally had better experiences through Sonnen. Their site is sonnenporscheoemparts.com

ramius665

I had such a terrible experience with Sunset's new website I was compelled to email them. In a nutshell, their new website will not let you look up a part by it's part number and if you search by year/model/trim it will bring up parts that are clearly not compatible with the car. As an example, I attempted to look up 928-105-509-01 (Tensioner Guide Rail for a 1987 944 S) was the website could not locate the part. Then I attempted to navigate through their system and was shocked when it would substitute 944 parts for 944 S parts (I guess because they're more common?).

The response I received from Sunset said:
"Thank you for the feedback, its just what we're looking for! In an effort to better our online system we would love to talk with you more over the phone to figure out exactly what you were looking for when you searched. Please email our site admin at alexmaier@sunsetporsche.com or call 503-641-8600 and ask for Alex Maier.

Thank you again for your input!

Porsche Parts Team"

No offense to Sunset, but I thought the purpose of online ordering was to preclude the need for a phone conversation?

Bottom Line: I've had great luck going to my local dealership parts manager and asking them to price-match Sonnen Porsche's prices. In the rare instance they can't match the price, they've come within 5% of Sonnen's price and I don't have to pay shipping.

fejjj

I have always had great customer service from Sunset as evidenced by their response to your email inquiry.

They are now offering a new way to order and just put up their site.

They want to improve and make it as best as it can be and asked for your direct input to the person managing the site.

Once again, that is great customer service.

Thank you Sunset for continuing to improve my buying experience!

Crazy Eddie

That is great to know .. Never ordered from Sonnen ..... and they are a lot closer to me ...
I have been a loyal buyer from Sunset ..

I have to agree with ya !
Regards
Ed

F18Rep

You are correct sir - and good timing...Bruce