Possible dispute with vendor
08-26-2004, 03:21 AM
#16
Race Director
Originally Posted by J Chen
JDeitz, calling Spec is not a problem for me but it just made me feel
as if the're trying to pass the ball to another party.
Hosrum, You saw my Gt25 install pics. With the amount of effort that
I've put in, you can be sure that I would not do a ahalf way job for the
clutch install. Anyway, after installing the flywheel, I made a pointer that
was mounted very close to the surface of the flywheel to check for run-out.
I did the same after mounting the pressure plate as well.
Rage, NZ, No body in this world can be Mr. Know All but in situations like
this one, if the vendor does not help resolve the problem which was in the
first place their mistake, does it not make us the consummers suckers ?
as if the're trying to pass the ball to another party.
Hosrum, You saw my Gt25 install pics. With the amount of effort that
I've put in, you can be sure that I would not do a ahalf way job for the
clutch install. Anyway, after installing the flywheel, I made a pointer that
was mounted very close to the surface of the flywheel to check for run-out.
I did the same after mounting the pressure plate as well.
Rage, NZ, No body in this world can be Mr. Know All but in situations like
this one, if the vendor does not help resolve the problem which was in the
first place their mistake, does it not make us the consummers suckers ?
08-26-2004, 03:41 AM
#19
Drifting
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Hi Dmoffitt,
Yes I totally agree with you Lindsey, superb service. That's why
I buy from them. Please also do have in mind that as a vendor
it is their responsiblilty to ensure that they are recommending
the right product to the customer in the first place.
BTW, I'm not saying that the're not gonna help resolve my problem.
I was merely asking for advice & views just in case.
Oh there is one possible scenerio that could lead to this problem.
I bought the clutch from them last year. At that time I think they
just took up the dealership for Spec which means that they had
no prior experience with the product but was relying on whatever
info Spec give them.
If you knew the clutch is that agressive, would you Dmoffitt, recommend
this to your customer for a 'Street Driven' car ?
Yes I totally agree with you Lindsey, superb service. That's why
I buy from them. Please also do have in mind that as a vendor
it is their responsiblilty to ensure that they are recommending
the right product to the customer in the first place.
BTW, I'm not saying that the're not gonna help resolve my problem.
I was merely asking for advice & views just in case.
Oh there is one possible scenerio that could lead to this problem.
I bought the clutch from them last year. At that time I think they
just took up the dealership for Spec which means that they had
no prior experience with the product but was relying on whatever
info Spec give them.
If you knew the clutch is that agressive, would you Dmoffitt, recommend
this to your customer for a 'Street Driven' car ?
08-26-2004, 04:06 AM
#21
Three Wheelin'
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J Chen - If I knew the clutch was highly agressive, I'd certainly ask the customer if that was what he/she wanted... but you have to look at it from a vendor/retailer situation, it's very tough to put yourself into a customer's shoes. When I'm not shooting films or breaking p-car parts, I work in hi-fi / home theater retail... Imagine how hard it is to know what someone else wants to hear??!?#@#%? Well - I'm sure it's no easier to judge what someone wants to 'feel' in a clutch. I feel for you, as it's always frustrating getting anything less (or in this case, more) than you expected - but imagine if they'd recommended a clutch that you felt wasn't grippy/stiff enough or didn't have the expected clamping immediacy etc. It's one of those damned if you do/don't things...
08-26-2004, 05:34 AM
#22
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Whatever the case may be, you should ALWAYS tell the vendor the spcs of your car and in the future.
By saying that you want a streetable clutch, some vendores know that a specific clutch is tough, yet streeable.
So........i agree with dmoffitt, it IS hard for vendors to know what you want, especially when you say something like " is this streeable, they say yes" when what you REALLY wanted to know if it is a tough clutch or not.......
So.........what are you doing about it J Chen?
By saying that you want a streetable clutch, some vendores know that a specific clutch is tough, yet streeable.
So........i agree with dmoffitt, it IS hard for vendors to know what you want, especially when you say something like " is this streeable, they say yes" when what you REALLY wanted to know if it is a tough clutch or not.......
So.........what are you doing about it J Chen?
08-26-2004, 07:53 AM
#23
Drifting
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Dmoffitt, Hosrum,
I agree in what you're saying. Like I said I'm the uninformed party here.
Maybe, what I expected from them was more questions like how I drive,
what are the pitfalls in using the stage III etc.
Dmoffitt, I'm in the service & consultation business. I always try to understand
my customers needs. If my customer insist on other choices from those that
I've recommended, I would inform them of the pros & cons of their decision.
By doing it this way, the customer will have no excuse to complain about buying
the wrong stuff. Besides, it'll minimise any unwanted disputes. Disputes in general
is bad for business. BTW, another hobby of mine is high-end audio. Have a set
of Wadia 2000 with Jadis Defy 7 running on Elac speakers. What brands where
you selling Dmoffitt ?
I agree in what you're saying. Like I said I'm the uninformed party here.
Maybe, what I expected from them was more questions like how I drive,
what are the pitfalls in using the stage III etc.
Dmoffitt, I'm in the service & consultation business. I always try to understand
my customers needs. If my customer insist on other choices from those that
I've recommended, I would inform them of the pros & cons of their decision.
By doing it this way, the customer will have no excuse to complain about buying
the wrong stuff. Besides, it'll minimise any unwanted disputes. Disputes in general
is bad for business. BTW, another hobby of mine is high-end audio. Have a set
of Wadia 2000 with Jadis Defy 7 running on Elac speakers. What brands where
you selling Dmoffitt ?
08-26-2004, 08:47 AM
#24
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We do B&W, Totem Acoustic, Classe, Musical Fidelity, Bryston to name a few, some mid-fi stuff like Integra / Marantz, some mainstay stuff like Rotel, and lately lots of high-end video such as InFocus projectors and Fujitsu plasma tvs 
08-26-2004, 10:11 AM
#25
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Originally Posted by NZ951
If I got fobbed off to the manufacturer I would be pissed. They are the authorised dealer and should act as your support and conduct technical interaction with the manufacturer then in terms with you.
Sure, in your ideal world, but that's not where I live. Maybe JChen will talk to the mfr and learn it's not the right clutch for his application. Then he'd have some ammo to go back to the vendor and demand satisfaction. If the vendor did all the talking to the mfr, would the vendor reveal this to JChen? I doubt it.
On one hand you you suggest JChen trust the vendor to do all the talking, on the other hand you call their write up "misleading". Can't have it both ways.
08-26-2004, 11:21 AM
#26
Drifting
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Hi Guys,
Thanks for sharing your views. We all make mistakes in life but
in this instance it is at the expense of the customer which I'm
very sure none of you would like to be caught in. In all honesty,
they have been wonderful to deal with & I would not hesitate to
continue buying from them. Let's just hope that they'll try & resolve
my problem.
Thnaks again guys
Thanks for sharing your views. We all make mistakes in life but
in this instance it is at the expense of the customer which I'm
very sure none of you would like to be caught in. In all honesty,
they have been wonderful to deal with & I would not hesitate to
continue buying from them. Let's just hope that they'll try & resolve
my problem.
Thnaks again guys
08-26-2004, 11:33 AM
#27
Drifting
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Hi Dmoffitt,
My favourite speakers are the Martin Logans. Sadly, they need quite
a bit of space inorder to come alive which for me now can only be a
dream cause property prices here are so high. I've been looking into
buying a plasma for quite sometime but just can't justify the asking price
for them. In recent months, I've notice that price s are tumbling & it
seems that the Koreans & Taiwanese brands are catching up in terms
of picture quality.
My favourite speakers are the Martin Logans. Sadly, they need quite
a bit of space inorder to come alive which for me now can only be a
dream cause property prices here are so high. I've been looking into
buying a plasma for quite sometime but just can't justify the asking price
for them. In recent months, I've notice that price s are tumbling & it
seems that the Koreans & Taiwanese brands are catching up in terms
of picture quality.
08-26-2004, 12:11 PM
#28
Burning Brakes
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Originally Posted by dmoffitt
We do B&W, Totem Acoustic, Classe, Musical Fidelity, Bryston to name a few, some mid-fi stuff like Integra / Marantz, some mainstay stuff like Rotel, and lately lots of high-end video such as InFocus projectors and Fujitsu plasma tvs
08-26-2004, 12:28 PM
#29
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A triple plate clutch is streetable but you would not weant to uase it on the street. Correct me if I am wrong (I am sure you will) but J Chen asked for a clutch that would handle 400hp and be streetable.
It sounds like a stage 3 Spec Clutch is designed as a race clutch, yes you could use it on the street but the primary use is for race (if for race why would you not use a triple plate clutch?)
This matter can be sorted out quite easily.
Can you buy direct from Spec? If yes then speak with them, If not then the reason they have authorised agents is to save them the minefield of retail sale. Therefore deal with your supplier.
You have not confirmed this is Lindsey Racing, but it is testament to Dave's popularity that there are so many people running to his defence. But as it was said before everybody can make a mistake or read a situation wrongly. Therefore if LR is the supplier cut a bit of slack (which you appear to be doing) as I am sure the matter weill be resolved to the satisfaction of all.
Personally I would not use Spec, AP Racing Only ........period!!
It sounds like a stage 3 Spec Clutch is designed as a race clutch, yes you could use it on the street but the primary use is for race (if for race why would you not use a triple plate clutch?)
This matter can be sorted out quite easily.
Can you buy direct from Spec? If yes then speak with them, If not then the reason they have authorised agents is to save them the minefield of retail sale. Therefore deal with your supplier.
You have not confirmed this is Lindsey Racing, but it is testament to Dave's popularity that there are so many people running to his defence. But as it was said before everybody can make a mistake or read a situation wrongly. Therefore if LR is the supplier cut a bit of slack (which you appear to be doing) as I am sure the matter weill be resolved to the satisfaction of all.
Personally I would not use Spec, AP Racing Only ........period!!
08-26-2004, 12:33 PM
#30
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Originally Posted by J Chen
JDeitz, calling Spec is not a problem for me but it just made me feel
as if the're trying to pass the ball to another party.
Hosrum, You saw my Gt25 install pics. With the amount of effort that
I've put in, you can be sure that I would not do a ahalf way job for the
clutch install. Anyway, after installing the flywheel, I made a pointer that
was mounted very close to the surface of the flywheel to check for run-out.
I did the same after mounting the pressure plate as well.
Rage, NZ, No body in this world can be Mr. Know All but in situations like
this one, if the vendor does not help resolve the problem which was in the
first place their mistake, does it not make us the consummers suckers ?
as if the're trying to pass the ball to another party.
Hosrum, You saw my Gt25 install pics. With the amount of effort that
I've put in, you can be sure that I would not do a ahalf way job for the
clutch install. Anyway, after installing the flywheel, I made a pointer that
was mounted very close to the surface of the flywheel to check for run-out.
I did the same after mounting the pressure plate as well.
Rage, NZ, No body in this world can be Mr. Know All but in situations like
this one, if the vendor does not help resolve the problem which was in the
first place their mistake, does it not make us the consummers suckers ?
Lindsay Racing didn't screw you. They recommended you the clutched based on their subjective opinion. Chalk it up as a learning experience.
Finally, I know a few guys that drive their Spec Stage 3 clutched cars on a daily basis. Very streetable according to these guys, but they're hardcore.