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Old 08-22-2013, 10:43 PM
  #1  
DJF1
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Default Ready to throw in the towel

Some of you have read and commented on my thread named "carnage" where my 928 was found to have broken spring lifters.

2 months later and the saga continues. My car has been in the shop all that time with no end in sight. In ready to put the "for sale" add on and get rid of the car.

One thing I have gathered from my stint with the 928. Amazing car, gorgeous to look and drive but hell, unless you know how to maintain them yourself or have a Greg Brown in the vicinity, these cars are not for enthusiasts like me with 2 left hands when it comes to understanding the complicated design and most importantly repair and maintain.

There are simply not enough mechanics that KNOW how to troubleshoot and repair the 928's around.

Sad fact really as like I said they are truly amazing Porsche's.

So onwards to the saga. After almost literally begging and pleading to get my car done (I was told several times that there are other customers that I have to consider! WTF?), the car was finally ready the day before yesterday. The shop told me that it fired up and they were going to test drive it. They had "trouble" timing the aftermarket cams on my car.. long story but lets move on.

I was told to call the shop after 4 pm to confirm that its ready for pick up.

I call..." well your car is been towed. It broke down during the test drive".
I was like "what? HOW can it break down"? " we dont know what happened".

For those who know the car, when I brought it in, I had Colin do every thing under the sun really mechanically. TOP to BOTTOM. The car has about 70K miles on and pretty much every single thing inspected and replaced. My car would not break down!

So the next morning, I take time off work to be in the shop at 8am when they open. I wanted to see.

I was shown my Gates timing belt which was put on the car not even 20K miles ago snapped in 2. Literally a clean snap between the teeth, like someone pulled it hard from both ends and the fiber strands on both ends were hanging out uniformly and evenly.

I was like " HOW can the belt snap like that?" the answer I got was " belts are known to snap like that". At that point I was boiling inside and fearing that I'm going to say or do something that I would regret later I shut my mouth.
I managed to ask, what is the damage. They did not know. NOT unexpected really!!!!

Today i find out, 12 bent valves, the heads are sent to the machine shop. Bloody damn hell, my injectors are sent for cleaning too! WTF????

I'm REALLY at a loss here and I want this nightmare to end. The shop people are super nice, but I have the sinking feeling that they are in over their heads with my car.

I know in my gut that my belt did not just "snap" Something happened when they put it back on, but how can I prove it? Apparently the car run for about half an hour before this happened.

if someone knows of ANYONE that REALLY knows 928's in the Toronto area PLEASE let me know.
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Old 08-22-2013, 11:03 PM
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that shop killed your car, plain and simple. These cars really are not that complicated, but in the hands of ignorant morons like your shop guys, they are overwhelming. Get it out of there fast. Tell them they are responsible for the damage, and sue them if they give you ****.
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Old 08-22-2013, 11:06 PM
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I really hate to read threads like this.
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Old 08-22-2013, 11:28 PM
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jeff spahn
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Originally Posted by linderpat
that shop killed your car, plain and simple. These cars really are not that complicated, but in the hands of ignorant morons like your shop guys, they are overwhelming. Get it out of there fast. Tell them they are responsible for the damage, and sue them if they give you ****.
I am the last guy to say get a lawyer but Get a lawyer. Then send the car to Sean or Greg and have it done right
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Old 08-22-2013, 11:43 PM
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Default Wow.

Originally Posted by DJF1
Some of you have read and commented on my thread named "carnage" where my 928 was found to have broken spring lifters.

2 months later and the saga continues. My car has been in the shop all that time with no end in sight. In ready to put the "for sale" add on and get rid of the car.

One thing I have gathered from my stint with the 928. Amazing car, gorgeous to look and drive but hell, unless you know how to maintain them yourself or have a Greg Brown in the vicinity, these cars are not for enthusiasts like me with 2 left hands when it comes to understanding the complicated design and most importantly repair and maintain.

There are simply not enough mechanics that KNOW how to troubleshoot and repair the 928's around.

Sad fact really as like I said they are truly amazing Porsche's.

So onwards to the saga. After almost literally begging and pleading to get my car done (I was told several times that there are other customers that I have to consider! WTF?), the car was finally ready the day before yesterday. The shop told me that it fired up and they were going to test drive it. They had "trouble" timing the aftermarket cams on my car.. long story but lets move on.

I was told to call the shop after 4 pm to confirm that its ready for pick up.

I call..." well your car is been towed. It broke down during the test drive".
I was like "what? HOW can it break down"? " we dont know what happened".

For those who know the car, when I brought it in, I had Colin do every thing under the sun really mechanically. TOP to BOTTOM. The car has about 70K miles on and pretty much every single thing inspected and replaced. My car would not break down!

So the next morning, I take time off work to be in the shop at 8am when they open. I wanted to see.

I was shown my Gates timing belt which was put on the car not even 20K miles ago snapped in 2. Literally a clean snap between the teeth, like someone pulled it hard from both ends and the fiber strands on both ends were hanging out uniformly and evenly.

I was like " HOW can the belt snap like that?" the answer I got was " belts are known to snap like that". At that point I was boiling inside and fearing that I'm going to say or do something that I would regret later I shut my mouth.
I managed to ask, what is the damage. They did not know. NOT unexpected really!!!!

Today i find out, 12 bent valves, the heads are sent to the machine shop. Bloody damn hell, my injectors are sent for cleaning too! WTF????

I'm REALLY at a loss here and I want this nightmare to end. The shop people are super nice, but I have the sinking feeling that they are in over their heads with my car.

I know in my gut that my belt did not just "snap" Something happened when they put it back on, but how can I prove it? Apparently the car run for about half an hour before this happened.

if someone knows of ANYONE that REALLY knows 928's in the Toronto area PLEASE let me know.
Danny,
Really sorry to hear about this. Truly sucks.
You need to talk to Courtney @ Autowerks in Woodbridge or the Owners at Auto Select in Newmarket. (Franz is the guy. He hides in the back and works his magic). He also owns a 928 himself, and knows these cars and more importantly, how to repair them properly. Last time I was up there talking to him, (Few weeks back) he had a gorgeous late model in the shop, with a very close call timing belt failure. Luckily the owner listened when his son told him to turn off the key immediately and flat bed it in....
I do all my own wrenching to date, so I haven't used their services as yet, but they do come highly recommended.
Courtney's shop is usually swamped, but there's always a 928 or two around, so I know that they are also very familiar with the model.
Hope this helps.
Best,
Rob.

Last edited by 928 at last; 08-22-2013 at 11:47 PM. Reason: More info
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Old 08-22-2013, 11:44 PM
  #6  
17prospective buyer
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Threads like this and stories in general giving shops a bad name are painful.
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Old 08-22-2013, 11:47 PM
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Tom. M
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I did not know you were in Toronto..thought you were here in Vancouver...

You do know Colin is willing to travel and fix?....Don't think it would cost much more for him to fly out and fix it..compared to some unqualified shop in T.O...

Either way, good luck with the fix...
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Old 08-22-2013, 11:49 PM
  #8  
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Default The only problem

Originally Posted by jeff spahn
I am the last guy to say get a lawyer but Get a lawyer. Then send the car to Sean or Greg and have it done right
The only problem with this solution is the shipping cost and commute.
I almost made it this year, but life got in the way again.....
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Old 08-22-2013, 11:55 PM
  #9  
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Default Let's face it.

Originally Posted by 17prospective buyer
Threads like this and stories in general giving shops a bad name are painful.
A lot of techs think they know far more than they actually do. Real mechanics, and particularly those that have a clue about our cars are few and far between. My father-in-law, 85 now and still going strong is an old school mechanic. He actually repairs stuff, and doesn't just "replace parts". He's also he "Go to Guy" for flat head Fords, but that's another story.

The vast majority of even the honest mechanics today are only interested in the quick and dirty way in ad out of a job. Don't fix it - replace it...charge book time..move on.
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Old 08-22-2013, 11:56 PM
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Danny,
Sorry to hear this.
Canadian members here will tell you where to bring the car.
Have this shop pay for every part needed, every repair minute, every towing expense.
And your attorney's fee if it gets there.
They pay for everything stemming from the event, including making the car right.
From what you described any judge/arbiter would rule that way. There is no defending this event. Expert 928 witnesses would agree.
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Old 08-22-2013, 11:57 PM
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If you talk to Franz, make sure you have the timing belt in-hand and get his opinion on what happened.
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Old 08-22-2013, 11:59 PM
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Originally Posted by 928 at last
If you talk to Franz, make sure you have the timing belt in-hand and get his opinion on what happened.
Yes, secure all evidence.
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Old 08-23-2013, 12:09 AM
  #13  
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Originally Posted by jeff spahn
... Then send the car to Sean or Greg and have it done right
Don't know what the answer is, but telling him to send the car to someone thousands of miles away is not much help.

Bottom line is that, if you can't do your own work, you need really deep pockets to own one of these cars - particularly if you're paying for someone else's on the job training.

I've been driving a 928 as daily transportation for the last 20 years. I've never had a timing belt fail - and from what I know, they don't break - unless something seizes and breaks them. It sounds to me like your shop screwed something up - big time.

James
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Old 08-23-2013, 12:16 AM
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And thinking about it for a bit more, my opinion would be that the belt was the victim and not the perp here. A clean shear would indicate to me that something stopped dead and the belt couldn't cope with the stress..
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Old 08-23-2013, 12:17 AM
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really sorry, this just sucks.

PM sent
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